BMW of Bellevue - Service Center

Poor service department I brought my 2016 435 into the service department for my 2nd routine service on January 20th. The only service required was an oil change and somethin I brought my 2016 435 into the service department for my 2nd routine service on January 20th. The only service required was an oil change and something called a micro filter change. I asked my service advisor how long this appointment would take and she told me "just a couple of hours". I told her I knew I'd have to wait my turn but had a major surgery just 10 days prior, so the sooner I could get home the better. She told me she would see what she could do. I settled into a chair in the lounge and prepared for a 2 hour wait. I saw my advisor a couple of times come into the lounge to get customers when their cars were ready. 3 1/2 hours later I received a call from my advisor that my car was ready. Really, a phone call? She was 50 feet from me! It took them 20 additional minutes to pull my car out and the whole time my advisor stood at the parts counter chatting with the counter attendant. Twice I had to ask somebody what was taking so long to be told it would just be another minute. This dealership treated me very well when I ordered my car and when I picked it up. They treated me as if they really appreciated my business. I've been to this service department twice now and they give me absolutely no indication that they care at all about my experience with them! 3 hours and 50 minutes is simply not acceptable for an oil change! Some of this could be avoided if they scheduled enough help to service the vehicles they schedule appointments for. To top it off they didn't reset my reminder for my next service. It says I'm overdue for service each time I start my car. My wife takes her car to BMW of Seattle and tells me they are great! Looks like they will become my new service provider as well. Very disappointed in the culture of this dealership. More

Extremely bad experience with the service department I took my 2007 BMW to BMW of Bellevue with engine vibration issue. They diagnosed it to be a misfire in one cylinder and recommended changing all 6 sp I took my 2007 BMW to BMW of Bellevue with engine vibration issue. They diagnosed it to be a misfire in one cylinder and recommended changing all 6 spark plugs and ignition coils as they said it is likely that others will fail shortly as well. I agreed, paid ~$1200 and they did the work. Right the next day after the repair check engine light went off again, but it turned off shortly and I did not pay much attention. However, within next few days, being driven less than 100 miles after the repair, Check Engine light turned on again and engine started slightly vibrating. I took it to the dealership again. This time they diagnosed it to be a failure of crankshaft sensor and told me that the replacement will cost ~$900. I told them that I am suspecting this has something to do with their first repair and asked to speak with the service manager. Service manager called back within 30 minutes and said that he wants to help me and that I can just pay for the part (~$200) and they will take the labor cost on them. I agreed and they did the replacement. After few more days I started hearing strange grinding sounds when shutting off the engine and, being driven only about 150 miles since the second repair, various service lights came on (ABS, 4x4, DSC, Brake). I took the car back to the dealership. This time they diagnosed it to be a failure of transfer case and told me that it will cost about $7000 to repair. I told them that I am suspecting that this is their fault and asked to speak to the service manager. After going back and forth couple of times, they said that they can take the cost down to ~$3700 and they can not do anything else. Next day I took my car to an independent repair shop. They diagnosed it to be the transfer case actuator and replaced it for ~$1600 (including replacement of transfer case fluid). I don't know for sure if this was a pure coincidence that 3 independent components (according to the dealership) failed with quick succession, or it was a human error from the mechanic that did the repair or if the problems existed before and they misdiagnosed it in the first place. First seems to be really unlikely and the other two cases do not say anything good about their competence of doing quality work on BMW cars. The whole experience of dealing with the service department was extremely unpleasant and they did not earn my trust at all. I would not recommend going to this dealership. Note, that this was the first time I took my car there. Until then I have serviced my car at BMW of Seattle and have had no issues whatsoever. More

Overpriced and aweful service We liked the experience of buying the car, the salesman was fantastic, but this review is in response to their aweful and overpriced service center. W We liked the experience of buying the car, the salesman was fantastic, but this review is in response to their aweful and overpriced service center. We brought our car in for spark plugs, BMW claimed oil leaks damaged them and it would cost 5k to fix leaks (however, we never had oil drips under our car, or a low oil light suggesting any major leaks). When we got our car back, oil was litterally pouring out of our engine. We took the car back to BMW, they said it would cost 5k to fix again. Don't go here, SHENANIGANS!!! More

Excellent service Very friendly and helpful, also some of the best prices Ive seen! Everyone was so helpful and had tons of information on everything I needed! Very friendly and helpful, also some of the best prices Ive seen! Everyone was so helpful and had tons of information on everything I needed! More

BMW or Honda??? THE WORST CUSTOMER SERVICE Don't even bother going to BMW of Bellevue, you will be treated so much better at BMW of Seattle. I have never been so ap THE WORST CUSTOMER SERVICE Don't even bother going to BMW of Bellevue, you will be treated so much better at BMW of Seattle. I have never been so appalled at how I was treated by the MANAGER at BMW of Bellevue. I am disgusted. I value my time and it was not valued there. More

Avoid - Try BMW Northwest Called to make a reservation for a 10k service/check-up. Was told that if I dropped my car off in the morning it would be ready around 5pm which I tho Called to make a reservation for a 10k service/check-up. Was told that if I dropped my car off in the morning it would be ready around 5pm which I thought was ridiculous - my dad owned a repair shop for 30 years and said it'd take 1-2 hours MAX if they were half diligent. Asked if they could provide me with a service rent-a-car which they said they could not - apparently all cars were booked for several weeks. They compromised by saying they could provide shuttle service to destinations within 5 miles from the dealership and expedite the service time to a few hours vs the all-day endeavor. Went in for the 10k service/check-up days later. Dropped off my car at 10:45am which was when my appointment was. Was informed by the service advisor that the car would be ready by 2:30pm which I thought was reasonable - BMW Northwest promised 2-3 hour turnaround time but I went with Bellevue BMW as it's a bit closer to where I live. Took their shuttle service and killed a few hours. Afterwards, they arranged a shuttle to come pick me back up at 2:30pm - they were right on time, perfect. When I got to the dealership, I was told that they were still in the process of working on my car and would take another couple hours to add an extra layer to my breaks/break pads to reduce squeaking noise that I had mentioned to them earlier in the morning. I was not happy but was willing to stay to get everything resolved. I waited patiently in their lobby until 4:30pm - 2 hours from when they initially said they would deliver the car. Still not ready. The car was finally ready at a little past 5pm. To make matters worse, I was told that they had gotten my car mixed up with another and that the extra work they were supposedly doing to reduce the squeaking noises from my breaks was NOT DONE NOR NEEDED... I'm not entirely sure why they needed an additional 2.5 hours as they didn't make any alterations to my breaks .... Conclusion When you're buying a BMW or comparable car in terms of price point, you definitely expect better service. In total, the whole endeavor took over 6 hours. If you're going in for service and you're not from around the area, expect to spend the entire day at the dealership or around the area. Bring a phone charger, food and your work with you. Bought my vehicle at BMW Northwest in Fife and had it serviced there once and I can say that BMW Northwest is far superior to Bellevue BMW - from my few experiences with them, BMW Northwest will go above and beyond what is expected to deliver the results customers want. My family has also had much better experiences with Mercedes/Lexus dealerships around the area. To make a long story short, Bellevue BMW is an Average Joe shop disguised as a luxury car dealership/service center. Pros Shuttle Service was on time Service advisor was nice and friendly Cons Service was ~3 hours late than scheduled car delivery time No service rent-a-car available for weeks Shuttle only takes you within 5 miles of the dealership Lobby/kitchen was lacking compared to other luxury car dealerships More

Professional scammers. Service is filled with professional scammers trained to tell you what will get you to drain your wallet. After you drain your wallet, don't expect you Service is filled with professional scammers trained to tell you what will get you to drain your wallet. After you drain your wallet, don't expect your vehicle to be fixed, be ready to spend more money. Don't expect a warranty either. Try BMW of Seattle instead. Never had a single issue there. More

Great experience with Jared. I had a great experience with Jared. He helped me find the exact car that I want for both the interior and exterior. Definitely recommend to my friend I had a great experience with Jared. He helped me find the exact car that I want for both the interior and exterior. Definitely recommend to my friends. More

Service review Aaron was very pleasant experience for our first service on our 2017 X3 for the exterior and interior for treatment. Our loner car was pleasant and wa Aaron was very pleasant experience for our first service on our 2017 X3 for the exterior and interior for treatment. Our loner car was pleasant and was able to try I35 X3 without some of features on our I 2.8 instantly validated our decision for all of the safety features that we have on our 2017 X3. We are happy with our purchase. More

Greedy unprofessional liars This dealership is an absolute tragedy to BMW's name. It's disgusting really. So I was estimated a quote on broken sunroof plastic clips and a broke This dealership is an absolute tragedy to BMW's name. It's disgusting really. So I was estimated a quote on broken sunroof plastic clips and a broken door lock on a used BMW I bought to $1,400 after labor. I did the clips myself in about 3 hours for $100. If I needed it done asap a regular every day well rated shop quoted $300 instead of $700 at BMW of Bellevue. Same thing with the door lock. Their service department is (as everyone else here and on yelp stated) nothing special or overly well qualified so why over pay? They rarely have a rental car to offer or any other amentaty. They don't answer their phones. I tried to call the dealership to find a specific torque spec on a part to which I was transferred 5 times. Front desk sends me to parts, "we just sell the parts we don't know how you put them on let me transfer you to service", then to service "let me transfer you to parts our book doesn't have any torque specs we just sell the services", then to an advisor who doesn't pick up. Call again we do this again except I get a new advisor who still though doesn't answer. When I called yet again later the advisor picks up rudely saying I didn't give him any time to call me back yet I did. The funny thing is he gave me crap saying "I can find out if you can handle giving me half an hour to an hour" but he didn't care or know I've called with this same scenario over the past TWO WEEKS. Nobody EVER CALLS ME BACK. I called BMW of Seattle and they said "let me just walk over and ask the mechanics" he came back 5 minutes later with the recommended torque specs. BMW of Bellevue wasted hours of my time when Seattle answered within 10 minutes. If you aren't buying a brand new BMW or servicing your car outside of warranty they don't like you nor do they care about you or your needs. I can't imagine BMW corporate wanting this underwear stain of a dealership having the company logo on their building. More