BMW of Bellevue - Service Center

The facility was nice and clean, it was a little busy so I got lost in the shuffle for a bit, not a big deal (waited about 20 minutes to be acknowledged). I guess I am a little disappointed that after payin I got lost in the shuffle for a bit, not a big deal (waited about 20 minutes to be acknowledged). I guess I am a little disappointed that after paying $210 for a "diagnostic" on the rattle in the liftgate area of my 2015 X6 (I just bought used), I Googled the issue and it turns out the issue is a well known problem and can literally be fixed with the turn of a bolt (like how you would level out a wobbly table by turning a foot bolt). I must also point out that the only reason I looked up the issue online is because 3 hours after picking up my vehicle, the clunking noise or rattle was back. I did end up fixing the noise myself this time and it has not come back (this cost me $0). In the future if you are truly a company that looks out for the customer, whether they purchased the vehicle from you or not, maybe don't charge for something that you know can be fixed so easily...you will get a loyal patron for life. More

Chris Toomey, our customer service person, represented BMW Bellevue as a professional organization focused on customer satisfaction. He was very personable, explaining what needed to be done, the time it BMW Bellevue as a professional organization focused on customer satisfaction. He was very personable, explaining what needed to be done, the time it would take and then delivered on all areas. My wife and I waited for the service to be done in a clean dealership with a coffee maker to die for. More

Customer for 20+ years! Professional and cordial service always, be it sales or service. Attention to detail and customer first attitude. I definitively recommend them. always, be it sales or service. Attention to detail and customer first attitude. I definitively recommend them. More

As usual, the consistency and high standards befitting a BMW customer, so appreciate that. You call or email for appointments and get responses in good timing BMW customer, so appreciate that. You call or email for appointments and get responses in good timing More

Great service and customer care every time I visit for the last 15 years the last 15 years More

This was the first time that I have dealt with the dealership. When I called was transferred to the repair shop very quickly and was told do not drive but have my car towed in until the problem could dealership. When I called was transferred to the repair shop very quickly and was told do not drive but have my car towed in until the problem could be found More

My visit to BMW of Bellevue was exceptional. Aaron did a great job to keep me updated during this time. He also arranged Lyft to ride me back home. I appreciate all the help from Aaron and others (especia great job to keep me updated during this time. He also arranged Lyft to ride me back home. I appreciate all the help from Aaron and others (especially the girl who greeted me when I arrived there and gave me car back when it is done) from BMW of Bellevue. More

Saif was communicative and helped through everything that the car needed. He explained everything clearly. The price was decent and there were multiple coupons as well :) the car needed. He explained everything clearly. The price was decent and there were multiple coupons as well :) More

Very knowledgeable staff, good communication. Assessment was done in time frame we were told to expect, and was comprehensive enough that we could decide how best to proceed. Will use again. was done in time frame we were told to expect, and was comprehensive enough that we could decide how best to proceed. Will use again. More

While on a 3 wk road trip, our engine light came on on our 2019 X-5. We called BMW of Bellevue and spoke to Michael Lawver. He was able to schedule an appointment. He knew we had to leave the next day, te our 2019 X-5. We called BMW of Bellevue and spoke to Michael Lawver. He was able to schedule an appointment. He knew we had to leave the next day, techs found the problem, fixed the issue under warranty by end of day. Very efficient and was a pleasure dealing with the service department! More