BMW of Bellevue - Service Center

My service advisor Saf was extremely helpful and personable. I greatly appreciate his patience and follow through in resolving the issue I was having with my X5. He truly went above and beyond wha personable. I greatly appreciate his patience and follow through in resolving the issue I was having with my X5. He truly went above and beyond what I expected. More

The service was fast and the new facility is great! It has lots of room for dropping off the cars and has lots of room inside for customers to distance themselves while waiting. has lots of room for dropping off the cars and has lots of room inside for customers to distance themselves while waiting. More

My advisor Safeeullah is awesome! He is excellent with communication and went above and beyond to help with my service. From scheduling, to daily updates and providing details of the issue found and to ma communication and went above and beyond to help with my service. From scheduling, to daily updates and providing details of the issue found and to making sure it was addressed thoroughly. Very grateful for his attention to detail, kindness and professionalism. More

Service department did an excellent job of working on my BMW. Had warranty work done and the process was taken care of by my advisor at the highest level of perfection. BMW. Had warranty work done and the process was taken care of by my advisor at the highest level of perfection. More

Nice and friendly. Service done in time. Communication was excellent! was excellent! More

I bought my BMW X5 in 2014, I have been having good experience with this dealer store. This time I visited for repairing , the advisor name is Safeeullah is really kind and has more patience with me experience with this dealer store. This time I visited for repairing , the advisor name is Safeeullah is really kind and has more patience with me, I appreciate him for his professional help. More

Customer Service was very helpful even if it is a hectic day when i arrive. Welcoming to their customer its greatly appreciated. Thank you for such a good and superb service that day. day when i arrive. Welcoming to their customer its greatly appreciated. Thank you for such a good and superb service that day. More

I received excellent customer service at BMW of Bellevue. Staff was professional, courteous and friendly. The dealership provided transportation to the service center as well as a complimentary loaner for us Staff was professional, courteous and friendly. The dealership provided transportation to the service center as well as a complimentary loaner for use during repair. I highly recommend BMW of Bellevue. More

Great service! Saf provided every piece of information on the maintenance items and communicated clearly and responsively. Excellent work. The facility is state of art and every step is smooth and organized the maintenance items and communicated clearly and responsively. Excellent work. The facility is state of art and every step is smooth and organized well. More

The facility was nice and clean, it was a little busy so I got lost in the shuffle for a bit, not a big deal (waited about 20 minutes to be acknowledged). I guess I am a little disappointed that after payin I got lost in the shuffle for a bit, not a big deal (waited about 20 minutes to be acknowledged). I guess I am a little disappointed that after paying $210 for a "diagnostic" on the rattle in the liftgate area of my 2015 X6 (I just bought used), I Googled the issue and it turns out the issue is a well known problem and can literally be fixed with the turn of a bolt (like how you would level out a wobbly table by turning a foot bolt). I must also point out that the only reason I looked up the issue online is because 3 hours after picking up my vehicle, the clunking noise or rattle was back. I did end up fixing the noise myself this time and it has not come back (this cost me $0). In the future if you are truly a company that looks out for the customer, whether they purchased the vehicle from you or not, maybe don't charge for something that you know can be fixed so easily...you will get a loyal patron for life. More