BMW of Bellevue - Service Center

The car was in the shop for multiple days. Minimum updake unless probed. The service department could not fix the problem. The car went in a clean condition but I got back a dirty car. unless probed. The service department could not fix the problem. The car went in a clean condition but I got back a dirty car. More

I would like to share a special call-out for Jennie, she has been helping me out with my car services for last few years. I must tell you that she is just awesome and really professional in getting things d has been helping me out with my car services for last few years. I must tell you that she is just awesome and really professional in getting things done with efficiency. She makes the difference in my experience with BMW from great to superb. You should let her know that I really appreciate her with everything she does at BMW Bellevue. More

I had a good experience bringing my car in for service. Everyone was friendly, the service was done in a timely manner Everyone was friendly, the service was done in a timely manner More

Bad experience with BMW service dept. in Bellevue. Brought my car in for an oil leak - they put it on a dolly and part of it flipped up and seriously scratched the bumper. They denied responsibility f Brought my car in for an oil leak - they put it on a dolly and part of it flipped up and seriously scratched the bumper. They denied responsibility for it so I had another shop fix it. Also, they were lax on informing me when the car was picked up. More

I had a terrible experience with BMW service department in Bellevue, I called them to change my four tires give them the no.s for my tires and they confirmed the pricing and booked the appointment for me, in Bellevue, I called them to change my four tires give them the no.s for my tires and they confirmed the pricing and booked the appointment for me, I had to drive one hour and half to Bellevue and when I got there they told me that they don't have tiers to fit my car, the guy there was super nice tried to do his best to solve the issue but it was out of his hands. More

My feedback is regarding the service adviser assigned to me: Once I was seated in front of him it took him nearly 5 minutes to acknowledge me, never really looked at me. He appeared to be relatively knew a me: Once I was seated in front of him it took him nearly 5 minutes to acknowledge me, never really looked at me. He appeared to be relatively knew and was flummoxed with the system, which I can be sympathetic to. He printed out the paperwork for a different customer and I brought it to his attention. He was very distracted. Once my car was ready he spoke so rapidly and rushed back to his desk that I was left standing for several minutes wondering when I would receive my car key. When no one came to me, I approached him and asked about my keys. He said he'd told me that they were in the car (he did not). I certainly did not feel valued as a customer. Presentation is also important - every employee at BMW represents the brand. When you show up to work and your clothing is wrinkled that is not a good representation. More

Extremely happy with the overall service. Disappointed that my Service Warranty did not transfer from Canada. that my Service Warranty did not transfer from Canada. More

Christopher Toomey was wonderful! Got everything done in a timely manner, great service and attitude. Very friendly and knowledgeable. Even helped us with a random question at the end, got the right people a timely manner, great service and attitude. Very friendly and knowledgeable. Even helped us with a random question at the end, got the right people to get answers. Thanks! More

The service agent is supposed to check on the voice command and didn't do that at all. At the check-out time, he said he forgot it and asked me to check on the website on how to troubleshoot the issue, command and didn't do that at all. At the check-out time, he said he forgot it and asked me to check on the website on how to troubleshoot the issue, which made no sense! More

I always have a fantastic experience when I bring my car in for service at BMW Bellevue..My advice advisor, Jennie Mao is just the best. She is always cheerful, upbeat, and so very knowledgeable. I learn in for service at BMW Bellevue..My advice advisor, Jennie Mao is just the best. She is always cheerful, upbeat, and so very knowledgeable. I learn a lot from her and I appreciate her. More