Back

BMW of Bellevue - Service Center

Bellevue, WA

4.5
701 Reviews

701 Reviews of BMW of Bellevue - Service Center

Sort by
September 30, 2021

Jen as always was very helpful in scheduling my service as well as greeting me and keeping me updated on the process and the service was completed on time and she had me on my way More

by Norwestproperties
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Mao
Oct 04, 2021 -

BMW of Bellevue responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jen here at BMW of Bellevue! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 29, 2021

If you want to make an appointment only to wait 30 mins to see your adviser and pay almost 2x more than a private mechanic, is recommend BMW Bellevue. Otherwise, save yourself the headache(s) and go somewh More

by Bimmerbenzbentley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris tumey
Sep 30, 2021 -

BMW of Bellevue responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 243-5201 to discuss what we can do to help.

September 29, 2021

The service was really good. They even offerred a ride back home and pickup as well. More

by PG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Johnsen
Sep 30, 2021 -

BMW of Bellevue responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 29, 2021

Very disappointing experience. 18 days in the service shop for consultation and Veritas Global warranty was not honored to repair my car. Service advisor named Angel was poor in communicating regarding t More

by reynold aquinde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Advisor named Angel and emailed Finance Manager Alex Robles
Sep 30, 2021 -

BMW of Bellevue responded

Hello, we are deeply disappointed by your experience at BMW of Bellevue. If you would be willing to give us another chance in the future, please reach out to our General Manager at (425) 243-5201. We would appreciate the chance to turn your experience around.

Sep 30, 2021 -

reynold aquinde responded

Since BMW of Bellevue /AutoNation is in relationship of Veritas Global Protection plan of warranty for the brand, your representation to your customer with the purchase of the warranty did not provide enough effort to Veritas of availing the warranty. To think that I have the highest level of the warranty. The Premier protection plan that was recommended to me from the sale of the car. And still no answers to the repair of the car.

September 29, 2021

Very good experience at the shop. Good communications and good work. Will recommend to my friends. More

by fredw123001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Mayorga
Sep 30, 2021 -

BMW of Bellevue responded

Hi, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of BMW of Bellevue and we hope to be of service again in the future.

September 29, 2021

I had sensor issue spoke with Aaron; he made sure a vehicle was ready for me until mine was ready. Very friendly, accurate and reliable. More

by Samloey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
Sep 30, 2021 -

BMW of Bellevue responded

We are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 28, 2021

I showed up at the dealer ship on time for service, the advisor was expecting me and he greeting me. we checked the car together for concerns I had then we start discuss the maintenance needed for the car. More

by wael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA
Sep 29, 2021 -

BMW of Bellevue responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Have a great day!

September 28, 2021

Good service and constant communication during the service. I was provided with the options for the service, and got a discount on the work done.. More

by andresparra001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Na
Sep 30, 2021 -

BMW of Bellevue responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2021

Service advisory is very professional he took care of me and the job in my car is well done More

by mrlor1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Safeeulla
Sep 27, 2021 -

BMW of Bellevue responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Sep 28, 2021 -

mrlor1 responded

Your welcome

September 23, 2021

Dealer did not provide services that were promised. I was told I would be getting an suv loaner but got a small enterprise rental compact. Long wait time for diagnostic. More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Hunt
Sep 24, 2021 -

BMW of Bellevue responded

Hi Kevin, we are deeply disappointed by your experience at BMW of Bellevue. If you'd like, please contact our General Manager at (425) 243-5201. We'd appreciate the chance to make your experience a positive one.

...
60
...