BMW of Bellevue - Service Center

We've had three interactions, all dis not meet our expectations: 1. BUYING We did not receive both keys, and it took weeks before we got them. We did not get a full review of our car, we had to sch expectations: 1. BUYING We did not receive both keys, and it took weeks before we got them. We did not get a full review of our car, we had to schedule that later. Instead of a structured orientation, we were just asked what questions we had- we didn't know.what we didn't know, and we are still confused with some features of our car and.it is clear we are not enjoying all the features. 2. SERVICE 1 Regular scheduled maintenance was surprising expensive. We asked to have the parts that were replaced put in a box in the trunk, that was not done. We paid.for an oil change, and I have just recently discovered that is covered under a maintenance plan we purchased but was not recognized by the service agent. 2. SERVICE 2 We just took it in for regular service which included a computer download amd.pil change. I asked for wipers to be replaced and old ones put in the trunk. They were not. When I asked if oil change was included, and he had to go check to see if we indeed had a maintenance plan. I was surprised that he didn't know, and I now question why we had to pay for one in the first service call. We paid $200 for wiper blades that retail for less than $100, and take.seconds to install. Overall I am dissapionted in our experiences at this dealership due to lack of attention to detail, value, and responsiveness. More

Love the new building and service entrance. Great improvement from the last location they were located at. improvement from the last location they were located at. More

Great service. Highly recommend! Easy to schedule and communicate. Bellevue of BMW takes good care of my M3 Competition. communicate. Bellevue of BMW takes good care of my M3 Competition. More

Great service. Welcoming, good communications and follow up. Very easy process. Appreciate all thevfollow up and ease up. Very easy process. Appreciate all thevfollow up and ease More

The dealership is beautiful and the staff were attentive and helpful. The service was fast and they got me on my way ahead of schedule with a washed and cleaned car! and helpful. The service was fast and they got me on my way ahead of schedule with a washed and cleaned car! More

Aaron and the team did a terrific job of being accomplishing the job! The team went above and beyond in assessing the entire vehicle. accomplishing the job! The team went above and beyond in assessing the entire vehicle. More

The facility was new and the staff was handling services promptly and followed with the customer on time. promptly and followed with the customer on time. More

I sent my car for service that day, Saf helped me. He was very nice and professional. very nice and professional. More

Great experience and professional service. They provided us a ride to a nearby shopping mall while we waited. Jennie kept me informed throughout the process. us a ride to a nearby shopping mall while we waited. Jennie kept me informed throughout the process. More

The service was excellent and my agent Matt was very helpful and patient with me. helpful and patient with me. More