BMW of Bellevue - Service Center

High attention to detail, excellent service. Appreciate the follow-up and status on the progress of the vehicle. the follow-up and status on the progress of the vehicle. More

I go out of my way from downtown Tacoma to go to this dealership. I do so because of the experience and customer service are superior. I’ve been multiple times now and have not been let down. dealership. I do so because of the experience and customer service are superior. I’ve been multiple times now and have not been let down. More

Perfect experience for my vehicle oil change. The agent is very efficient and warm-hearted is very efficient and warm-hearted More

No. 1 Simply a cut above the norm! Friendly staff, top notch service. Thank you!!! notch service. Thank you!!! More

They have attentive staff and a comfortable waiting area. A ride was offered to and from any place in the area. A ride was offered to and from any place in the area. More

My service advisor, Danial Hunt, is very good. He is knowledgeable, couteaus and friendly. My car is serviced and available in time. I also want to acknowledge and thank the staff at the service bay who knowledgeable, couteaus and friendly. My car is serviced and available in time. I also want to acknowledge and thank the staff at the service bay who greeted customers when they drive in and see customer off when cars are picked up and drive away. These staff were very good, efficient and friendly. On the other hand, this dealer's service department is extremely hard to reach by phone. Any phone call will need to wait for 20 minutes for any one to pick up. To make thing worse, an advisor can only provide update on the cars that he/she advises and can not provide update on cars that other advisors advise. In my case, I called the dealership for an update on my car, after waited for 20 minutes, an advisor picked up but can not provide any update on my car's status (whether it is ready, etc) since Daniel Hunt was my service advisor. The only thing he can do is to help me leave a message for Daniel and then wait for call -back. These days, all the information for a service job should be stored in computer already. Any advisor and receptionist should be able to look up the status of a car and tell customer. More

I would have given it a 5 star rating except I had to wait 15+ minutes just to drop off my car for service. I had already scheduled an appointment so was surprised I had to rate so long to just drop off wait 15+ minutes just to drop off my car for service. I had already scheduled an appointment so was surprised I had to rate so long to just drop off my car. Since I had a ride home with a a friend, I had to make them wait too....... Additionally I had asked for my car to be washed (just the outside) - but it was a VERY poor job - the back end of my car clearly was not done. More

Excellent services, very friendly and professional staff. I do recommend everyone to go there! Thanks I do recommend everyone to go there! Thanks More