BMW of Bellevue - Service Center

I had a problem with my iDrive 8. 5 software update. My service advisor, Marcus, had the shop foreman, Dan, take a test drive with me an show me how the driver assist plus worked with 5 software update. My service advisor, Marcus, had the shop foreman, Dan, take a test drive with me an show me how the driver assist plus worked with the new update. Great hands-on help. More

The staff was very helpful. They explained things very well. They provided an Uber so I didn’t have to wait at the dealership. They explained things very well. They provided an Uber so I didn’t have to wait at the dealership. More

They are really professional even though it was a rush time, their step by step made me comfortable and their live video clip is enough to understand the current condition. time, their step by step made me comfortable and their live video clip is enough to understand the current condition. More

The Service team was very helpful. Janell was great and provided updates throughout the day. Janell was great and provided updates throughout the day. More

My wife and I were pleased with the management team led by Alek who listened to our need to have a loaner car while our car was being serviced and one was provided. Marcus was very knowledgeable about our by Alek who listened to our need to have a loaner car while our car was being serviced and one was provided. Marcus was very knowledgeable about our X3 service and provided us with the information we requested. We appreciated the video of our X3 provided by the mechanic who serviced our X3. We look forward to having a ongoing positive relationship with the service department. Thank you! More

The service at Bellevue BMW is great. Professional, efficient and friendly. My service rep was helpful and kept to his word. Professional, efficient and friendly. My service rep was helpful and kept to his word. More

After the maintenance service, which included the installation of four new tires, my rear passenger-side wheel unexpectedly locked up due to a dislodged wheel balancing weight. They acknowledged it a installation of four new tires, my rear passenger-side wheel unexpectedly locked up due to a dislodged wheel balancing weight. They acknowledged it as a human error and promised a refund for the roadside assistance fee. Unfortunately, despite numerous inquiries, no refund has materialized, and it's a highly disappointing service experience. More

Very good and quick service with follow up, will come back next time. Thank you. back next time. Thank you. More

I always meet with the same service advisor which I appreciate. He knows the history, always very helpful and takes the time to understand my needs and no rushing. appreciate. He knows the history, always very helpful and takes the time to understand my needs and no rushing. More

From start to finish they were courteous and professional in dealing with my appointment for service in dealing with my appointment for service More