BMW of Bellevue - Service Center

Brought my 2018 X3 into the dealership. The car has about 16000 miles. The warranty expired in April 2021 due to calendar time. Obviously, I still have a low mileage vehicle and things s The car has about 16000 miles. The warranty expired in April 2021 due to calendar time. Obviously, I still have a low mileage vehicle and things should not break in this timeframe. I took the car in for an oil change and resolution of a check engine light. $1300 spent and they wanted more to continue to troubleshoot the check engine light. I told them to change the oil and button the car up. I wasn't going to spend over $1500. troubleshooting a part that should not have broken in 16000 miles (likely a bad sensor). I will not return to this dealership. Highway robbery! I have owned Porsches, Mercedes, and Lexus vehicles. Parts don't go bad in 16000 miles unless they were bad quality from the original build. Regardless of calendar time, this should have been covered in warranty if BMW of Bellevue had any ethics. More

Our service advisor Leonard was very helpful. He kept us informed with updates and arranged for transportation to and from the dealership. He kept us informed with updates and arranged for transportation to and from the dealership. More

Helpful service advisor. Friendly. Work performed as promised, no surprises. My only complaint is high cost of maintaining a BMW. Friendly. Work performed as promised, no surprises. My only complaint is high cost of maintaining a BMW. More

Service at BMW Bellevue was great. All my needs were met in a timely manner. All my needs were met in a timely manner. More

The Service Advisor was very professional and engaged with with what I had to say regarding the details of the service needed for my car. When the car was returned to me it had been washed and vacuumed with with what I had to say regarding the details of the service needed for my car. When the car was returned to me it had been washed and vacuumed and that impressed me. The only negative reply I have is that the oil change indicator message was not cleared. I was able to find the process to clear out that message online. Aside from that my experience was very positive. Thank you - Rick More

Very nice service. Thanks to Victor Lopez Sala at Bellevue office. Excellent job and I am satisfied! Thanks to Victor Lopez Sala at Bellevue office. Excellent job and I am satisfied! More

They took good care of my 2004 BMW. Excellent customer service as well as communication while my car was in service. Excellent customer service as well as communication while my car was in service. More

Excellent service! ! Friendly, helpful people. Car done on time or earlier. Only negative is lack of loaner vehicles, forcing us to 'waste' hours waiting/shopping. Ly ! Friendly, helpful people. Car done on time or earlier. Only negative is lack of loaner vehicles, forcing us to 'waste' hours waiting/shopping. Lyft shuttle was helpful, however. Would choose again over another dealership in King County More

Angel Pineda in service was very helpful. His communication of the process and expectations were excellent. Thank you! His communication of the process and expectations were excellent. Thank you! More

The communication re a repair promised to me at the time of purchase of a pre-owned vehicle was not optimal. However, the service center management went out of their way to address the lapse in process and of purchase of a pre-owned vehicle was not optimal. However, the service center management went out of their way to address the lapse in process and try to fix it. More