BMW of Bellevue - Service Center

Leonard was awesome as a service advisor. He was attentive and did a great job facilitating the issues with my car. He kept me informed throughout the process and the job was completed on ti He was attentive and did a great job facilitating the issues with my car. He kept me informed throughout the process and the job was completed on time More

I like that I can deal with the same advisor each service. The staff is friendly and professional. The waiting area is spacious and relaxing. service. The staff is friendly and professional. The waiting area is spacious and relaxing. More

We have been very pleased with the strong customer service we've experienced at Bellevue BMW. The staff are friendly and professional, and have given our vehicle all needed attention. Highly recommend service we've experienced at Bellevue BMW. The staff are friendly and professional, and have given our vehicle all needed attention. Highly recommended. More

Wanted to express my appreciation for Jennie and her great support on my vehicle maintenance. She got me scheduled quickly and kept in touch the entire time. When I received my car, it was driving bet great support on my vehicle maintenance. She got me scheduled quickly and kept in touch the entire time. When I received my car, it was driving better than ever. Excellent support from the BMW Bellevue staff. More

Service advisor Leonard was very helpful and courteous. Took time to explain specific questions I had. Took time to explain specific questions I had. More

BMW of Bellevue has always been great and Angel he is super helpful and so great in communicating which makes giving my car for servicing a way lot easy! super helpful and so great in communicating which makes giving my car for servicing a way lot easy! More

Felt 2 hours was a bit long to perform an oil change. My vehicle sat in the driveway when finished and no one alerted the service was finished. There was a recall service required, but I wasn't notified My vehicle sat in the driveway when finished and no one alerted the service was finished. There was a recall service required, but I wasn't notified until I arrived. Since it was a technical software update they couldn't tell if it would take 2 hours or 8 hours. Now I have to return again and leave the vehicle for a full day to perform the recall. More

Great service. Really on top of it and communicate consistently to give me updates and feel they are keeping an eye out if I ever need anything for my car. Really on top of it and communicate consistently to give me updates and feel they are keeping an eye out if I ever need anything for my car. More

My service advisor was Ben, he was very nice and understanding of my situation. Ben did a full inspection communicated with me about my car and it’s needs but wasn’t pushy simply pointed out other s understanding of my situation. Ben did a full inspection communicated with me about my car and it’s needs but wasn’t pushy simply pointed out other services the car would need in the future. He even sent video and pictures of what they found. The only reason I didn’t give 5 stars was because my seats are cream and when I got my car back there was dark greasy oil spots on my driver seat. The clean up could have been better considering how expensive my service was. More

I am highly disappointed with the BMW of Bellevue. I had a very bad experience where I purchased the car from them and just two months later, I realized that the car was not well inspected and the wip I had a very bad experience where I purchased the car from them and just two months later, I realized that the car was not well inspected and the wipers were loose which caused a major break in my windshield. Had this break been on the road, it would have caused a major accident. When I visited them with my broken windshield and told them the what happened, the people at the center were very rude and directly refused to take any kind of ownership when it was clearly their fault. Rather, they implicated that it was me who loosened the wipers. Why would I deliberately loosen up the wipers and cause a break on my windshield? Most importantly, this happened within just 2 month of purchase. This was my first car that I purchased ever in my life and I trusted BMW as a brand and that is why I went ahead with it. However, I would not recommend any one buying their cars from BMW of Bellevue because clearly they are very nice when they have to sell the car, but extremely rude and insensitive when it comes to listening to their customer's problem. More