BMW of Bellevue - Service Center

My visit on 6/22 was for a simple oil change and inspection (my car is one year old). When I made the appointment I was told the service would take 2 hours. However, after I left my car at the dea inspection (my car is one year old). When I made the appointment I was told the service would take 2 hours. However, after I left my car at the dealership I received a text message from Benjamin letting me know that my car would be ready before 1:30pm (I dropped my car off at 9:00am). Later I received a text message around 12:00pm letting me know my car was ready. Since we decided to go to a movie I did not pick up my car until 2:15 and was told that it was being washed. WHAT????? I did not appreciate having to wait even longer given I was told my car was done around 12:00pm. So two issues here - 1. don't tell your customer that the service will take 2 hours when it takes 3 hours. And 2. when you tell the customer that their car is ready to pick up it should be ready and not being washed. More

Professional, efficient, communication with friendly staff to complete work quickly! Appreciated all the great service! staff to complete work quickly! Appreciated all the great service! More

Great experience. Personalized service. They explained what would happen and a timeline. High quality waiting area and amenities. Personalized service. They explained what would happen and a timeline. High quality waiting area and amenities. More

Outstanding service from my Service Adviser Saf. He was attentive and looked after every detail - not to mention his politeness and pleasant demeanor. He was attentive and looked after every detail - not to mention his politeness and pleasant demeanor. More

Great service. As I was waiting for the car, I appreciated the service advisor keeping me updated. Quality work, knowledgeable service advisors. As I was waiting for the car, I appreciated the service advisor keeping me updated. Quality work, knowledgeable service advisors. More

Cris is very kind and good response to my questions. Happy to be BMW owner Happy to be BMW owner More

My sunroof didn’t work because of a broken piece. I took delivery and it still didn’t work. They adjusted the glass and now it is very noisy. No road test was done. I need to take it back for the thi I took delivery and it still didn’t work. They adjusted the glass and now it is very noisy. No road test was done. I need to take it back for the third time to fix so that shouldn’t have been a problem. More

Very detail oriented and helpful, taking care of all concerns of customers. Patient and friendly! Will stay with Leonard the great consult for his excellent knowledge and honesty and wonderful service! concerns of customers. Patient and friendly! Will stay with Leonard the great consult for his excellent knowledge and honesty and wonderful service! More

New location is easier to get to. Always comfortable with the staff here. Good communication. Always comfortable with the staff here. Good communication. More

service rep was very friendly, cordial, and clear in communication. didn't feel rushed at all. communication. didn't feel rushed at all. More