BMW of Bellevue - Service Center

Great customer service, friendly, fast and got me in quick to fix my flat tire. quick to fix my flat tire. More

I made an online appt for 8am the next day. Checked in with an associate and left the dealership, thinking my car would be done at the end of the day, since I didn’t consider faulty door locks Checked in with an associate and left the dealership, thinking my car would be done at the end of the day, since I didn’t consider faulty door locks a major repair. I called at 12pm and was sent to voicemail. Completely understandable. I went back to dealership at 3pm, and was told they hadn’t looked at my car and probably wouldn’t look at it until the next day. I asked for a loaner and was told they had none. No one told me any of this when I checked the car in. Had I known that, I wouldn’t have wasted my time. I asked if I had made the same appointments 2 weeks from now, would the results have been the same, and they said most likely. I can understand being busy or not having enough technicians. But if that’s the case, let the customers know upfront. I ended up going to an independent shop and getting my car fixed the next day, at a fraction of the cost. More

Angel was outstanding. He was attentive and kept me informed regarding the process on my vehicle. He was attentive and kept me informed regarding the process on my vehicle. More

Angel was excellent. He kept us informed and explained everything very well. He assisted us in making an appointment for a current recall. We thought that 2.5 hours wait He kept us informed and explained everything very well. He assisted us in making an appointment for a current recall. We thought that 2.5 hours wait time for an oil change and filter change was longer than we expected. The waiting area was clean and comfortable. More

Angel, my service manager, provided outstanding customer service and kept me informed of my vehicle status. After my appointment, he followed up with me to make sure everything went well. I would recommend service and kept me informed of my vehicle status. After my appointment, he followed up with me to make sure everything went well. I would recommend BMW to everyone! More

Angel, Service Manager at Bellevue location is fantastic. Great follow up, support, and customer oriented. Shawn Great follow up, support, and customer oriented. Shawn More

The service we received at BMW was very good and the gentleman who helped us was knowledgable and courteous. I appreciated the rides to and from crossroads mall. The service was really prompt. gentleman who helped us was knowledgable and courteous. I appreciated the rides to and from crossroads mall. The service was really prompt. More

I got stuck at work and missed my service appointment. Matt got me in next morning. Always the best treatment from Matt and the service team. My car will go nowhere else! Matt got me in next morning. Always the best treatment from Matt and the service team. My car will go nowhere else! More

Pleasant experience all around. Was in for deferred maintenance. Leonard was careful to explain what was needed and when. Car runs great. Was in for deferred maintenance. Leonard was careful to explain what was needed and when. Car runs great. More

The communication with the service representative was midiocre and the services performed were extremely over-priced. midiocre and the services performed were extremely over-priced. More