BMW of Bellevue - Service Center

Great Customer service. Coordinating with the extended warranty team , submitting all the repair proofs to them and getting all the approvals quickly. Coordinating with the extended warranty team , submitting all the repair proofs to them and getting all the approvals quickly. More

Had a pleasant experience dealing with Leonard. Did not have to wait long to get the recall done. Good experience overall. Did not have to wait long to get the recall done. Good experience overall. More

Dashboard indicated oil at minimum. Went in for engine oil service and was charged extra to "verify" that dashboard message. Went in for engine oil service and was charged extra to "verify" that dashboard message. More

Great service and neat job. They did left my coolant level below minimum line after the recall. They did left my coolant level below minimum line after the recall. More

Angel was very professional. He solved my problems, had the car repaired and returned it to me on time. He solved my problems, had the car repaired and returned it to me on time. More

Excellent and quick service. Very friendly staff. Max was excellent at communicating throughout the process. Very friendly staff. Max was excellent at communicating throughout the process. More

Professional, clean, friendly. Good service. Free water and snack. Washed my car after service. Thank you. Good service. Free water and snack. Washed my car after service. Thank you. More

I usually take my car to a different mechanic for repairs, but this one involved the airbag so going to the dealership was necessary. Scheduling the appointment was easy. When I brought the car in fo repairs, but this one involved the airbag so going to the dealership was necessary. Scheduling the appointment was easy. When I brought the car in for repair, they found a couple of other maintenance items that they suggested. I signed off on the estimate for the airbag repair and both maintenance items. The service advisor kept me apprised via text, but sometimes I had to initiate the conversation in order to get an update on status. Unfortunately there were problems with the service. When I came to pick up my car, only the airbag repair was complete. The service advisor told me I had only signed off on the airbag repair. I asked him to check again and he realized I had signed off on everything in writing. I had to leave the car again. When I came back a second time to pick it up, all the service was complete. However the lock on the driver door was broken. They asked me to leave it again. At this point I was severely frustrated. Thankfully a young technician came out to the car with me and was able to fix the problem in a matter of minutes. So there was absolutely no need for me to leave the car again as they had suggested. I will continue to take my car to the other mechanic and avoid this dealership as long as I can. More

Great friendly service, excellent communication, and swift work getting the work done. They managed to get a warranty part replaced as well and still delivered the car earlier than planned! swift work getting the work done. They managed to get a warranty part replaced as well and still delivered the car earlier than planned! More

Great friendly service, excellent communication, professionalism. Jennie did a great job of helping me through the process from inspection all the way through work completion. professionalism. Jennie did a great job of helping me through the process from inspection all the way through work completion. More