BMW of Bellevue - Service Center

I scheduled an appoint at 9:20. I arrived around 9:15. However, the receptionist said the one do the maintenance is not available and asked to leave the car directly. I asked for ro I arrived around 9:15. However, the receptionist said the one do the maintenance is not available and asked to leave the car directly. I asked for rough estimate time to take my car maintained, he said 2 hours. Ok, then I wait till 11 am in store and decided to check the status. After asked several stuff, I finally got the answer that the maintenance was not even scheduled!!! It was a great waste of my time that just sitting in the store but nothing started. I had to check in with some guy again to get my maintenance in queue and it was another waiting time. More

Eveything went smoothly and no surprises. Matt Johnson was friendly and informative. I was able to take the shuttle to do errands and he called me when my car was ready and arranged a picku Matt Johnson was friendly and informative. I was able to take the shuttle to do errands and he called me when my car was ready and arranged a pickup. Thanks Matt! More

The phone system was difficult. Called 7 times before going thru parts to acquire service info Parts person, Mark, was great. Arron in service was great. Took 2 hour and 45 minu Called 7 times before going thru parts to acquire service info Parts person, Mark, was great. Arron in service was great. Took 2 hour and 45 minutes to get 4 new tires, was too long. I’m sure the process will be better going forward More

My car was at the dealership 6. 5 hours on Friday 9 June while I waited. The problem was diagnosed but not fixed. I am still waiting on the parts/labor price quote 5 hours on Friday 9 June while I waited. The problem was diagnosed but not fixed. I am still waiting on the parts/labor price quote More

Arrived for my appointment at 10 o’clock sharp. Was taken in immediately to my service representative who was Michelle. She was efficient, knowledgeable and answered all my questions. She that the Was taken in immediately to my service representative who was Michelle. She was efficient, knowledgeable and answered all my questions. She that the 40,000 mile service would take approximately 2 to 2 1/2 hours. Service was completed in that time, including car wash. Very pleased with Michelle’s efficiency and professionalism More

This dealership diagnosed the issues with my car and had the repair estimate completed within a few hours. Angel was very responsive and very professional. He kept me abreast of the costs and timelines. the repair estimate completed within a few hours. Angel was very responsive and very professional. He kept me abreast of the costs and timelines. He made sure that I had a loaner and he answered my texts even on his day off. Excellent customer service! More

It was a good time I enjoyed doing the maintenance of my car at BMW Bellevue car at BMW Bellevue More

Always a smooth process. Everyone is very friendly. Dealership is nice to wait in and work. Everyone is very friendly. Dealership is nice to wait in and work. More

Great service from Leonard. and the driver who drove us to downtown Kirkland and back. and the driver who drove us to downtown Kirkland and back. More

Prompt service and excellent work done. I would recommend this dealership to anyone for anything. I would recommend this dealership to anyone for anything. More