BMW of Bellevue - Service Center

07/ 2023. We bought our car at this dealership and had it for repair many times over the years and usually it would take them a day or two to get it in and out We bought our car at this dealership and had it for repair many times over the years and usually it would take them a day or two to get it in and out. When we booked the appointment, we mentioned that we need it back asap due to relocation a few days later. When we did not hear back by the end of the first day we called, and they mentioned that they did not have time for the diagnosis because they are backed up and would have it done the next day. End of the second day we had to follow up again and the diagnosis was still not done. After talking to the service manager, they finally got it into the shop. My problem is not that it took three days, but we were not told at the time of booking about the backup and the complete lack of communication. No apology for the delay from anyone. More

Chelsea was great to work with . She kept me well informed along the way about timing and next steps. It was a pleasure working with her and I would highly recommend her. She kept me well informed along the way about timing and next steps. It was a pleasure working with her and I would highly recommend her. More

Excellent staff and service! Angel and Armando were very knowledgeable and helpful. Highly recommend them! Angel and Armando were very knowledgeable and helpful. Highly recommend them! More

My service advisor Chelsea Loeffler was fantastic to work with and made the whole experience very pleasant. I found her to be very efficient, courteous and knowledgeable. I will definitely schedule with he with and made the whole experience very pleasant. I found her to be very efficient, courteous and knowledgeable. I will definitely schedule with her again for my next service appointment. More

Friendly and professional service in an accommodating environment. My service rep was friendly and very informed. environment. My service rep was friendly and very informed. More

I had a good experience having my recall work done. The work was preformed as quickly as I could have hoped, and I had pleasant time talking with the service advisor, Chelsea. The work was preformed as quickly as I could have hoped, and I had pleasant time talking with the service advisor, Chelsea. More

Thanks Jennie for quick arrangement for fit in my vehicle as scheduled as I was little late for my appointment. Appreciate the help. as scheduled as I was little late for my appointment. Appreciate the help. More

Leonard, our service tech, listened well, communicated well, confirmed that he understood the problem and kept me informed throughout a rather long repair process. Can't ask for more in a service tech. well, confirmed that he understood the problem and kept me informed throughout a rather long repair process. Can't ask for more in a service tech. More

The Bellevue facility is very nice. The employees are professional and willing to listen to your comments. The waiting area is large and comfortable. The employees are professional and willing to listen to your comments. The waiting area is large and comfortable. More

Clean and modern facility. Friendly and helpful staff. Online application made it easy to schedule a maintenance appointment, and there were plenty of convenient time slots a Friendly and helpful staff. Online application made it easy to schedule a maintenance appointment, and there were plenty of convenient time slots available in the immediate future. Even though I had purchased my vehicle from a different facility, Brennan, my service advisor, was able to locate my vehicle's history and maintenance contract information quickly, and also suggested some additional inspections and services. I had chosen to wait at the facility, and there was a pleasant and quiet lounge area with complimentary fresh coffee and bottled water available, so the time passed quickly as I read a book in peace and comfort. The service work was completed in the expected time. The inspection results were explained to me clearly by Brennan, and my car was also carefully washed and vacuumed. Overall I was very pleased with my service experience at Bellevue BMW. I have also purchased a few items from their parts counter in the past and found their inventory and service representatives to be quite good. I will definitely return to this BMW dealership in the future, and strongly recommend them for BMW parts and service needs. More