BMW of Bellevue - Service Center

Fantastic customer service. Prompt diagnostic review and quick appointment booking. Loved the dealership experience and the updates provided by the team. Prompt diagnostic review and quick appointment booking. Loved the dealership experience and the updates provided by the team. More

The service was completed on-time and with high quality. Would definitely recommend the dealership for BMW Service. This is one of the best BMW dealerships in PNW. Would definitely recommend the dealership for BMW Service. This is one of the best BMW dealerships in PNW. More

I dropped off my car days ago for a parking brake repair. They gave me a quote for repair. I thought it might be little bit expensive and decide to went to different shop, which is totally fine. I did pay fo They gave me a quote for repair. I thought it might be little bit expensive and decide to went to different shop, which is totally fine. I did pay for the diagnose fee. However, when I towed the car to different shop, the shop told me the MOTOR ATTACHED TO THE CALIBER IS MISSING and the shop was unable to diagnose and have to buy a new one(760$) just to diagnose. I asked them and they blamed that the motor was lost during tow because it cannot be put back together "properly". However, there was no issues when towing the car to them, but now there is issue towing the car to somewhere else after they did the diagnose job. What's more, when I picked up the car, they first claimed the motor is in the trunk. I opened the trunk and found nothing and asked them back. Then they told me it is actually installed in the car. They seems to be no idea on whether the motor was put back or not. Even they did put it back, why don't they put the motor back "properly"? My expectation is very low, just give me back the car the same condition I gave it to them. WHERE IS MY PARKING BRAKE MOTOR??????? More

I am a 12 year customer of Bellevue BMW and they demonstrate high quality work (maintenance and repair) and talented, informed service advisors along with an airy new facility with easy access. No demonstrate high quality work (maintenance and repair) and talented, informed service advisors along with an airy new facility with easy access. Now with 226,500 miles on my car I thank Jennie Mao and the other service professionals that have keep me safe on the road. I often drive late at night or very early in the morning and avoiding a breakdown can be lifesaving. More

I purchased my car from the dealership approx. 3 years ago. They have always been helpful whenever I’ve had issues with the car. Anthony helped me last time I was in with a charging issue with Ele 3 years ago. They have always been helpful whenever I’ve had issues with the car. Anthony helped me last time I was in with a charging issue with Electrify America. He was so professional, thorough, kind and accommodating. More

It is always a pleasure to deal with Matt Johnson, very professional and courteous. I really don't mind bringing my car here. professional and courteous. I really don't mind bringing my car here. More

I had an engine warning light come on last Saturday, called BMW of Bellevue and had an appointment for the following Monday. A refrigerant valve was replaced and I’m back on the road.EASY,PEASY…. called BMW of Bellevue and had an appointment for the following Monday. A refrigerant valve was replaced and I’m back on the road.EASY,PEASY…. More

The service department is a pleasure to work with and the process is as smooth as you could hope for process is as smooth as you could hope for More

Jennie was so fake and phoney. When I turned down her $6k service recommendation she wanted to throw me out. I guess she missed out on a nice commission bonus. She got up from her When I turned down her $6k service recommendation she wanted to throw me out. I guess she missed out on a nice commission bonus. She got up from her desk, walked to the entrance and pointed out the door as if she were telling me to go. I dealt with her fake pompous personality for 5yrs. But never again. More

Customer and service representatives were very respectful/responsive to my needs in communicating vehicle status and recommendations/ options of repair service needed to resolve my vehicle’s issue respectful/responsive to my needs in communicating vehicle status and recommendations/ options of repair service needed to resolve my vehicle’s issues. There were a couple of days of delay concerning attention to my vehicle issues, due to short staff and general engagement of customers on site. I had a loaner vehicle so inconvenience was minimal. More