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BMW of Bel Air - Service Center

Bel Air, MD

4.8
161 Reviews

161 Reviews of BMW of Bel Air - Service Center

Sort by
September 26, 2021

Excellent service, Kurt was great, he went over my vehicle needs and was in constant contact with me by text or phone call. I picked my vehicle and it runs great. More

by Shels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Roman
Report | Print
September 25, 2021

Great customer service always, every time I go! The service department is always great and helpful. More

by Joellen.sumego
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Roman, Steve Herold
Report | Print
September 21, 2021

Scope of work explained and priced fairly Great service Scope of work explained and priced fairly Great service Kurt Roman very responsive to customer needs More

by Ralph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Roman
Report | Print
September 09, 2021

Always receive fast and reliable service. All the people we deal with are caring and competent. Steve is trustworthy and friendly and makes customers feel like he really cares and wants the best for them. More

by akirch456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly - 5 stars, Steve Herold
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Sep 09, 2021 -

BMW of Bel Air responded

Thank you so much for sharing your great feedback about Steve and Holly! We're so glad you have had nothing but exceptional service at our dealership! Thank you for choosing BMW of Bel Air!

September 03, 2021

I had a great experience at Bel Air BMW. Kurt, our service advisor, was very responsive and helpful with obtaining warranty service. The shop also did the necessary work well. Thank you. More

by Calvintm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Roman
Report | Print
Sep 08, 2021 -

BMW of Bel Air responded

Hi Calvin, Thank you so much for your great feedback about Kurt! We're so glad he made the service process a great experience. Thank you for choosing BMW of Bel Air for your service needs.

August 26, 2021

I was having a issue with my BMW and Steve the service consultax was able to get me in right away and have the problem taken care of. More

by Dschell516
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Herold
Report | Print
Sep 08, 2021 -

BMW of Bel Air responded

Thank you so much for sharing your kind feedback about Steve! We're so glad he could assist you with your BMW service needs in a timely manner. Thank you for choosing BMW of Bel Air!

August 18, 2021

Top notch service performed as usual, it was a pleasure seeing all the familiar faces in the dealership!!. More

by Fredg4006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly. , Kurt Roman, Steve Herold, John Miller
Report | Print
Aug 20, 2021 -

BMW of Bel Air responded

It's always great to see you too! Thank you for continuing to trust BMW of Bel Air with your service needs!!

July 28, 2021

Easy entry to quick response and service. Addressed issues promptly, accurately, and efficiently. Would not hesitate to recommend and/or return. A pleasure to interact with all I’m More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Roman
Report | Print
Aug 13, 2021 -

BMW of Bel Air responded

Hi Chuck, Thank you for sharing your feedback. We are absolutely delighted to have been able to assist you with your BMW service needs. Thanks for choosing BMW of Bel Air!

May 04, 2021

Quick and convenient service. I like how flexible the app is with communicating and scheduling service. I would highly recommend bmw service department to others. More

by Melinda_francisco9250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Herold
Report | Print
May 07, 2021 -

BMW of Bel Air responded

Hi Melinda, Thank you for sharing your wonderful feedback about your service experience. We're glad you had a 5-star experience with BMW of Bel Air.

April 12, 2021

It was easy to set an appointment and my service was complete quicker and cheaper than expected. My service advisor was very pleasant to work with. More

by Scott.Bacalja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Roman
Report | Print
Apr 12, 2021 -

BMW of Bel Air responded

Hi Scott - We truly appreciate you taking the time to review your service experience with Kurt. We work hard to ensure the scheduling and repair process is easy and enjoyable. Thank you for your feedback!

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