BMW of Beaumont - Service Center

What a waste of time. i was told it would be a free Diagnosis but of course thats a lie. 400 dollars later and after i told them what it was. now they want over 200 dollars i was told it would be a free Diagnosis but of course thats a lie. 400 dollars later and after i told them what it was. now they want over 200 dollars for one sparkplug. i have a v8 just think if i asked them to do them all. dont ask if they are nice. there not. im not going to let them Ruin another X5 like they did before. nope dont do it. More

Service department crooks !!! Absolutely the worst service department I’ve ever dealt with in my life! They gave me a quote of $2,364.83 for a alignment and 4 tires! When I mention Absolutely the worst service department I’ve ever dealt with in my life! They gave me a quote of $2,364.83 for a alignment and 4 tires! When I mentioned I just purchased the vehicle a few months ago Donna went and got permission to do a free alignment and all of a sudden my tires aren’t bad but if I want new tires. I’m responsible for the purchase of tires. I ask why should I be responsible for tires on a vehicle I just bought and she responded maybe we can warranty them out but of course that didn’t work so she got the head mechanic to tell me it’s the way I drive that has my tires worn on the outside of all four tires. Meanwhile they get the general manager ( Keith leger ) And he tells me I hit a pot hole or something.... I responded with I guess one big enough for all 4 tires? He said yes and gave me that we care about all or customer crap and walked off 😡 now I drive a bmw that sounds like a monster truck while driving ( tires roaring noise ) More

Great! A great place to buy your next car and to get it serviced. Go see Willie Calcote for your next puchase, and see Mason in service for all of your main A great place to buy your next car and to get it serviced. Go see Willie Calcote for your next puchase, and see Mason in service for all of your maintenance needs. More

Outstanding Taylor is an outstanding service representative!!! Friendly and courtesy is what he possesses!!!!! Keep Taylor on the job because he also took care of Taylor is an outstanding service representative!!! Friendly and courtesy is what he possesses!!!!! Keep Taylor on the job because he also took care of me to have a loaner car to get to work! More

Positive experience! My experience at BMW of Beaumont has been positive from the moment I stepped foot on the lot. I was not pressured and my needs were heard. And the ser My experience at BMW of Beaumont has been positive from the moment I stepped foot on the lot. I was not pressured and my needs were heard. And the service staff is awesome, especially the person who details my vehicle. I value the integrity everyone has shown. More

Customer service perfect each time We are always treated as family and the most important customer they have. Consistent and quality with smiles! Great environment comfortable with grea We are always treated as family and the most important customer they have. Consistent and quality with smiles! Great environment comfortable with great snacks. Never wait long. More

Positive experience The service is fast . They give continuous updates of progress. Staff is extremely friendly and professional. Waiting room is comfortable and well app The service is fast . They give continuous updates of progress. Staff is extremely friendly and professional. Waiting room is comfortable and well appointed. They went beyond expectation. (We requested that the glovebox be repaired but was unfortunately not done.) More

Emergency Repair for out-of-town customer I was driving on I-10 and had some car troubles with my BMW 750i .... it was a Saturday and this dealer was busy with previous appointments but they m I was driving on I-10 and had some car troubles with my BMW 750i .... it was a Saturday and this dealer was busy with previous appointments but they managed to fit me into their schedule and had me all fixed up and back on the road in a very reasonable timeframe ... staff is super attentive and professional More