BMW of Beaumont

Excellent service, every single time. Taylor is my go-to. They go out of their way to get you taken care of. Taylor is my go-to. They go out of their way to get you taken care of. More

I’ve always given BMW Beaumont high marks, which is why this recent experience was so disappointing. My service advisor, Kim, has always been excellent, and this review is not directed at her. She has cons this recent experience was so disappointing. My service advisor, Kim, has always been excellent, and this review is not directed at her. She has consistently been professional, communicative, and helpful. My frustration is with the inspection and diagnostic process itself. For the past six years, I’ve trusted BMW Beaumont exclusively for servicing my vehicle because I expected a certain level of expertise and accuracy from a BMW dealership. About a week ago, I brought my vehicle in for a recall appointment and mentioned a noise I wanted inspected. After completing their inspection, I was told they identified the issue, explained that there was a leak, and quoted the repair under warranty. Based on that diagnosis, I scheduled the service appointment. When I brought the vehicle back for the actual repair, I was suddenly told the original diagnosis was wrong. What they previously identified as a leak was now being described as merely a stain, and the “real” issue would require over $10,000 in repairs. That level of misdiagnosis is unacceptable. I understand that issues can sometimes be more complicated than initially expected, but this wasn’t a small adjustment. It was a completely different problem with a drastically different cost. As a customer, how am I supposed to trust the inspections, quotes, or recommendations moving forward when the original diagnosis was so far off? What makes this more frustrating is that had I been told from the beginning that the repair would cost that much, I would have respected the honesty and made my decision accordingly. What I cannot accept is being confidently told one thing after an inspection, only to later hear that the original assessment was incorrect and based on what appears to have been an assumption rather than a proper diagnosis. When I choose BMW service, I expect BMW-level expertise, accuracy, and accountability. Unfortunately, this experience fell far below those expectations. Because of this, I will not be returning to this dealership for future service. More

My experience was great! Everyone was polite and professional. The service was quick and informative. I was connected with another person who walked me through some of my ele Everyone was polite and professional. The service was quick and informative. I was connected with another person who walked me through some of my electronics to help me get familiar. Everyone was top notch h!! More

Great dealership. Thank you John,excellent salesman. Glad you were there. Handled everything so well Thank you John,excellent salesman. Glad you were there. Handled everything so well More

Horrible Myah in service is a lies. They break stuff on your car bad experience They break stuff on your car bad experience More

I recently purchased a BMW 740i from Doggett BMW after reviewing many in Houston. I was represented by Willie in new car sales. I requested many documents such as Sale / lease option document, BMW financi reviewing many in Houston. I was represented by Willie in new car sales. I requested many documents such as Sale / lease option document, BMW financing etc. Everything was provided perfectly. We finished the paper work remotely . On day delivery the car was ready to . The process was painless, smooth & quick. No pressure tactics . It was a pleasure to work with Willie and the rest of the people at the dealership. More

We were in the market for a "new to us" vehicle, and had one from the internet in mind. After that fell through, JASE CALL showed us another one that (at first I was like Nah, that's not for us) well then one from the internet in mind. After that fell through, JASE CALL showed us another one that (at first I was like Nah, that's not for us) well then we drove it, and FELL IN LOVE with it! Jase and his finance team worked hard to get the deal where we needed it. Jase was upfront and honest with us that he had only been selling vehicles for 2 months, We couldn't tell, he was very professional and had a great knowledge of all of the vehicles and was wonderful deal with! I will be sending anyone I know looking for a vehicle his way! We look forward to future dealings with Jase and this dealership! ((maybe next time it'll be a new BMW!) More

So many changes. No familiar faces. Kimberly in service was very nice. I appreciate her. No familiar faces. Kimberly in service was very nice. I appreciate her. More

It’s really good when people recognize you when you walk in a place like BMW of Beaumont . From the reception at the service office to the service garage everyone knows their role and how important that is in a place like BMW of Beaumont . From the reception at the service office to the service garage everyone knows their role and how important that is to every customer that drives in . Great job guys thanks . Lillie and Ray More

Great to work with. Nice and answered questions. Made it easy to do business.yes Nice and answered questions. Made it easy to do business.yes More