Back

BMW of Barrington - Service Center

Barrington, IL

4.8
76 Reviews

76 Reviews of BMW of Barrington - Service Center

Sort by
November 20, 2016

Top Notch Service My first service trip to MotorWerks was pleasantly uneventful....a rarity these days. Paul knocked it out of the park, providing me with good updates More

by Chris V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Gianos, Paul Gavino
Nov 21, 2016 -

BMW of Barrington responded

Thank you for the review! We're so happy to hear about this wonderful experience. Welcome to the circle!

July 01, 2016

service the service advisor Elliot Faulkner went above to insure my care was maintained properly, detailed and returned me to me in a better time frame than i More

by richard Meiresonne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elliot Faulkner
Jul 21, 2016 -

BMW of Barrington responded

Thanks for taking the time to share your experience with Elliot! We appreciate the kind words! - Motor Werks BMW

February 11, 2016

Intermittent issue with Sirius radio Having purchased a new 4-Series Gran Coupe I discovered an intermittent problem with the Sirius radio freezing (this is the only niggle in the entire More

by Triathlon Skip
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2016

Great Scammers: Sales & Service I am beyond unhappy with my 2005 BMW X5 purchase. I purchased the car (pre-owned) about a year ago and pretty much have had nothing but problems with More

by aafd1127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
other
Feb 08, 2016 -

BMW of Barrington responded

This individual worked for a supplier of ours. She insisted on purchasing this car despite us offering her alternative options at the time. Now that she is no longer employed with our supplier she finds it necessary to air her frustrations online. Not sure if this truly about the car or something else. She is obviously welcome to explore her options, but our repair estimates are in line with other BMW dealers in the market. I find it curious that some people need to take their grievances to a social media forum vs having the fortitude to look for amicable solution. In fact. I am yet to get a call from her to see how we can assist her...repair, trade, etc. I guess we're beyond that. Good luck. CH, General Manager

Apr 15, 2016 -

aafd1127 responded

Well I would like to say that the response from the dealership is not true at all. I did not "insist" on purchasing this car - your sales men convinced me this was the best car for me after showing me a few options (all at Motor Werks locations). I am venting my frustration on how poorly your service department helped me and tried to scam me. Your repair estimates are not in line with nearby BMW dealers as I have checked and received much cheaper quotes from them. Also your dealership tried to convince me that I had several other things wrong with my car, when in fact I did not (again checking with other nearby BMW dealerships). Not one person has tried to contact me to try and fix this issue!

January 19, 2015

Hands down, best dealership ever! I haven't personally worked with the sales department, but the service department is unlike any other. This dealership is staffed with very profession More

by pshah04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Couture
December 11, 2014

Regular Maintenance My car was due for an oil change. I felt that there may have been a problem with the front tire, so I asked to have that checked out, as well as a gen More

by Psande
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Swanson
December 09, 2014

I feel very special when I am treated there for service. Erik Swensen makes me feel very special when I am treated at Motorwerks. He knows me, but more importantly he knows the history of my car. When I la More

by elaine19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Erik Swensen
November 20, 2014

BMW Service Eric is always so helpful whenever I contact him with an issue. I am always provided with an estimate of repairs prior to any work being started, and More

by lovelipbalm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Swanson
November 10, 2014

BMW Service Service rep was helpful and sorted out the problem quickly. Car loaner process was easy and I had a car that I was very happy with. More

by atankha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug
September 07, 2014

Excellent service! MW has serviced my 2005 325i since I bought it and the service level has been consistently excellent. I won't take my BMW anywhere else! More

by lcarmichael3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Erik Swanson
...
7