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BMW of Barrington
Barrington, IL
1,473 Reviews
BMW of Barrington | From Digital to your Driveway
Being part of Motor Werks has always had its perks, but going above and beyond in customer care, is part of our culture. Motor Werks @ Home is another way for us to show how much we #care.
Motor Werks @ HOME
At BMW of Barrington, we have adapted to meet your needs. We now offer Motor Werks @ Home*, a new way shop or service your vehicle from the comfort of your home with out setting foot into our dealership. Simply shop, click, and we will do the rest.
It really is that simple.
Visit us online to learn more.
*At home delivery, test drive, and service pick-up/delivery is free of charge within 20 miles of the dealership. Additional fees may or may not apply for distances over 50 miles. Call dealer for details.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,473 reviews
July 18, 2025
If I could give them a no star review I would. Shady AF!! In April we bought our son his car for his graduation from college. Our 2nd purchase from them. Down payment as gift and he pays the rest. Shady AF!! In April we bought our son his car for his graduation from college. Our 2nd purchase from them. Down payment as gift and he pays the rest. Clean car, single owner and maintained by them. Looked like the perfect fit. It came with a 6 mo, 6000 mile warranty. The car was driven 1006 miles before we noticed after a drive the car would smoke. Appeared to be a valve cover gasket with a drip the would hit the exhaust manifold and burn off. Oil level reads fine, no warning lights. Called them and my dealer put me in touch with the service dept. They advised me they need to diagnose the problem and submit it to the warranty company. I would have to pay for a tow. They also advised I would not be covered as in the "breakdown clause" gaskets are not covered although technically the car is not broken down. Talked with my dealer again who agreed it has to be diagnosed in order to submit it and I need to get it in. I confirmed the "warranty" is good at any BMW dealer or ASE shop. I have a BMW dealer a mile from the house safe enough to drive it there with no worry. My diagnosis was spot on. No only did they find that but advised it needs a belt and recomends brakes. OVER $4000 worth of work. The car was 15K. They also confirmed the warranty denied the claim. Warranty is not worth the paper it is printed on!!! And although my dealer said Motor Werks would make it right in the end today I was informed "I'm on my own for the bill." I have had quite a few cars in my life and never have had anything major fail with only 55K miles on it. BMW should be embarrassed. I should have looked here first and seen the overall majority of the reviews are 1 star. Mark it up to tuition and a costly lesson learned. Motor Werks has zero reputability and no honor in the products they sell. More
by meyerphotoservices
July 08, 2025
Gave me a quote on a brand new car over email and text which I accepted but they flipped once I got to their dealership. They jacked up the price of the car by $3300 and started to behave like a cheap use which I accepted but they flipped once I got to their dealership. They jacked up the price of the car by $3300 and started to behave like a cheap used car dealership. Incidents like this give BMW a bad reputation. Please avoid at all cost. A dealership like this won't be helpful if something goes wrong with the car (read yelp reviews). They don't respect your time. More
by MG
Employees Worked With
June 11, 2025
Great service from a very knowledgeable service manager. Great service from a a very knowledgeable service manager. What else ie there to say? Great service from a a very knowledgeable service manager. What else ie there to say? More
by the good captain
Employees Worked With
Erik Swanson
May 28, 2025
Erik helped turn around a disk and brake pad change in no time! Extremely resourceful and responsive. He has been assisting me throughout the years with my X6M and has done a very good job! time! Extremely resourceful and responsive. He has been assisting me throughout the years with my X6M and has done a very good job! More
by SN
Employees Worked With
Erik Swanson
May 21, 2025
Good customer service, Mike was super responsive and great to work with. They’re very accommodating with vehicle drop off and loaners. However their techs seem to put very minimal effort into replicatin great to work with. They’re very accommodating with vehicle drop off and loaners. However their techs seem to put very minimal effort into replicating issues. I had multiple isssues unresolved including leaks coming from the roof during rain and a malfunctioning tailgate, the latter should have been easily replicable as it happens regularly in my day to day to day use More
by fletcher S
Employees Worked With
April 26, 2025
The tech-support I received from Julia was fabulous! She knew the answer to all my questions about my BMW X5 plug-in hybrid. She sat in the car with me and made sure I understood all of the features. She knew the answer to all my questions about my BMW X5 plug-in hybrid. She sat in the car with me and made sure I understood all of the features. More
by Jknoxitoff
April 22, 2025
Outstanding service experience as always. Incredibly attentive staff and team, very transparent and helpful and excellent communication. Incredibly attentive staff and team, very transparent and helpful and excellent communication. More
by BCH001
April 13, 2025
Another excellent service experience with Eric Phillips! Everything was done correctly and timely. I really appreciate the quality of service. Everything was done correctly and timely. I really appreciate the quality of service. More
by cathmcgarry
Employees Worked With
April 11, 2025
Daniel made buying a vehicle stress free. He was sooooo kind and knowable. I highly recommend you ask for him for an enjoyable experience. He was sooooo kind and knowable. I highly recommend you ask for him for an enjoyable experience. More
by focusonkids
Employees Worked With
