BMW of Bakersfield - Service Center

Amanda did a great job with schedule and replacement vehicle. I was advised with progress and costs. Very happy with overall service. vehicle. I was advised with progress and costs. Very happy with overall service. More

I've always hated having to take my car in for servicing! However, we've had nothing but good service at this BMW dealership. Thank you! However, we've had nothing but good service at this BMW dealership. Thank you! More

This is my 2nd review in as many weeks. My advice is don’t pay for a diagnostic.check during any routine visits. They did the first one around March, found nothing, adding “all engine coola My advice is don’t pay for a diagnostic.check during any routine visits. They did the first one around March, found nothing, adding “all engine coolant reservoir hoses looked good” (on video) and yet a couple months later (after paying for a tow and another diagnostic check), I’m told 3 hoses leading in/out of the engine coolant reservoir failed and that would be $4,000. They also told me “there’s no way to tell if a hose is about to fail”. The 3 replacement hoses retail for less than $400. Visit #3; and another $200 diagnostic check, along with routine brake pads, indicate rotors are good at 70-80%. My car upon pickup had an ear-piercing squealing noise. After 2 days of this embarrassing noise, I contacted BMW and was told, “the noise is normal and could last 400-500 miles”. This noise was not normal! After a second and more assertive complaint, I was told to bring it in. Finally, I was told it was indeed the rotors. The rotors, that diagnostic review by their mechanic, they said was “good”! That’s 2 more days in the shop, no loaner, and inconvenience to our family for rides. $600 in worthless diagnostic checks, I expected either a call from a manager or a refund for worthless diagnostic check fees. Don’t waste your money and more importantly, your time. More

Great costumer service, great at communicating the problem and getting it solved. The service does take a bit long but I’m guessing because they make sure everything is done correctly. problem and getting it solved. The service does take a bit long but I’m guessing because they make sure everything is done correctly. More

Sound operation, friendly staff, great service! Communication piece was excellent and the loaner car service was very convenient. Thank you Communication piece was excellent and the loaner car service was very convenient. Thank you More

It was an amazing experience. I paid my money and they fixed my car car. I paid my money and they fixed my car car. More

I love the service it’s 5 star 10/10 would recommend to family and friends. family and friends. More

BMW of Bakersfield is a leader in customer Service! Staff are always helpful, wonderful to work with and provide Service above others. Thank you BMW of Bakersfield! Staff are always helpful, wonderful to work with and provide Service above others. Thank you BMW of Bakersfield! More

They were very professional and pleasant and knowledgeable and let me know rxactly want the problem with my vehicle and exactly what it would cost to correct the problems. knowledgeable and let me know rxactly want the problem with my vehicle and exactly what it would cost to correct the problems. More

The appointment process was great, the check in was great, I asked to be taken to a breakfast restaurant close by it was great, I walked back and waited, and work was done as promised. The one thing is great, I asked to be taken to a breakfast restaurant close by it was great, I walked back and waited, and work was done as promised. The one thing is when I got into my car the cup holder was broken, and I am waiting for a response for the replacement part from Amanda in service. Could you please get me an update? Thank you, Richard Warren 760-284-2619. The only reason for not 5 stars is the broken part that the Technigen should have told Amanda before delivering the vehicle to me. More