BMW of Bakersfield - Service Center

The dealership was great! They were friendly, knowledgeable, and service-oriented. They were able to locate me the vehicle that I desired. They were friendly, knowledgeable, and service-oriented. They were able to locate me the vehicle that I desired. More

Both Sam and Roger were excellent in their communication and quality of service. The service center is great. and quality of service. The service center is great. More

Scott was great! He greeted me by name and provided me with a loaner car which was great because I had several errands to run. My car repair was completed in a time He greeted me by name and provided me with a loaner car which was great because I had several errands to run. My car repair was completed in a timely manner. More

Always excellent service. Professional, courteous on time service. Great work. Car always returned shiny and clean. Professional, courteous on time service. Great work. Car always returned shiny and clean. More

Roger was my service rep. Excellent customer service! The car was returned with work completed and car washed. The video was very helpful! Excellent customer service! The car was returned with work completed and car washed. The video was very helpful! More

I took in my vehicle for a noise from the AC and it was repaired right away. Amanda was very helpful and kept in contact with me with updates on my vehicle the entire time. repaired right away. Amanda was very helpful and kept in contact with me with updates on my vehicle the entire time. More

I was provided with prompt and excellent service during a routine oil change. I have one very trivial and minor suggestion. It has to do with the waiting area, and in particular, with the complimentary cof routine oil change. I have one very trivial and minor suggestion. It has to do with the waiting area, and in particular, with the complimentary coffee. A low cost and big impact upgrade would be to change the styrofoam coffee cups to paper cups and the coffee stir sticks from plastic to wood stir sticks. These changes would be more in line with the prestige of the BMW brand. More

Excellent customer service, courtesy, hospitality was excellent, full review of service was appreciated, Promptness, cleaness of facility. excellent, full review of service was appreciated, Promptness, cleaness of facility. More

Amanda was most helpful and got me in to get my brake fluid changed the same day My car notified me it was due. She is the best a most helpful service dept person. Always pleasant and knowledgeable, ver fluid changed the same day My car notified me it was due. She is the best a most helpful service dept person. Always pleasant and knowledgeable, very professional. She always sends mea video of the mechanic’s video as he inspects my car. Thank you Amanda More

Every single time we have dealt with Amanda she gives us horrible costumer service. Someone else had to tell us the status on our vehicle after two hours. He was very apologetic, but Amanda needs a good tal horrible costumer service. Someone else had to tell us the status on our vehicle after two hours. He was very apologetic, but Amanda needs a good talk to or she needs another position. More