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BMW of Arlington
Arlington, TX
1,136 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,136 reviews
July 17, 2012
Joey Edwards went out of his way to make sure I got not only what I needed in a vehicle but what I wanted. Joey worked tirelessly all day to make sure the deal I was getting would fit into my budget. I e only what I needed in a vehicle but what I wanted. Joey worked tirelessly all day to make sure the deal I was getting would fit into my budget. I ended up getting a wonderful deal on a pre-owned 2012 Mini! This was my second purchase at Mortiz and will continue to go back for my vehicle needs. Thanks Joey! More
by funkyme42
July 17, 2012
I was so pleased with my experience. I dread buying vehicles because the time involved and the hassle of negotiating price &finances can be exhausting. I can not express how different my experience was vehicles because the time involved and the hassle of negotiating price &finances can be exhausting. I can not express how different my experience was. I went in knowing that my bank had a pre-set bottom line finance rate and Doug suggested I give them a chance. Wow, Tony pulled off a much lower rate. When I finished I found Doug shining up the car and even took the time to give me a lesson about the electronics....as long as I needed. Never a hard-sale approach - whatever I decided was ok with them. I won't buy a car anywhere else. I even have each of their cell numbers in case i have questions! Wow! Thanks guys! You're the best! Kathleen More
by kathleengeiger
Employees Worked With
Tony Segreti, Doug Mayberry
July 17, 2012
Just needed service on my car. Sent it over on monday and it was done on tuesday. They told me i will get it back on tuesday ( they called me tuesday afternoon telling me all they needed to do left is to and it was done on tuesday. They told me i will get it back on tuesday ( they called me tuesday afternoon telling me all they needed to do left is to wash it) So i filed the rental with gas and waited at home for a call back to let me know they are on there way. Well 5:30 rolled along and i was tired of waiting, so i called them. They said it was ready to go, but it was too late now for a valet. Well that just sucks. All my experiences with Moritz has been like this. They never try to exceed expectations, nor do they want to make their customer smile. They really need to learn a few things from great companies like the Ritz Carlton and Apple in terms of service. When i buy an expensive care, i expect great service... this is not what i expected! But i LOVE my car!!!! More
by awhomer
July 15, 2012
I contacted Marco Lopez after a recommendation from a neighbor who had purchased a mini from him one month ago. I told Marco what I wanted and withing 15 minutes he called back with what Moritz had on t neighbor who had purchased a mini from him one month ago. I told Marco what I wanted and withing 15 minutes he called back with what Moritz had on their lot. He had a car that almost fit my needs--it had an upgraded sound system I did not want. He offered to sell me the car with the upgrade, but subtracted the price from my total. This was on a Saturday. On Monday we drove to Arlington to look at the car. I test drove it, loved it and Marco made it happen. On Thursday I drove back to Arlington to pick up my Mini which was waiting for me inside the showroom with a SOLD tag attached. Marco never pressured me into a purchase. He listened to my needs and wants and was very patient when I got in to test drive a manual (which I hadn't driven in 6 years.) Thank you Moritz and Marco Lopez More
by mead1948
Employees Worked With
Marco Lopez
July 13, 2012
About 6 weeks ago my husband and i ordered our 3rd MINI from Moritz. Marco our salesman was very knowledgable and helpful. He was also patient when I called several times to check on my MINI's building pro from Moritz. Marco our salesman was very knowledgable and helpful. He was also patient when I called several times to check on my MINI's building progress. Robb the finance guy was gave us some good advice on the coverages we should add, even though we didn't finance with MINI. I have had all our MINIs serviced there and they are always efficient.2003-present. Overall a pleasant car buying experience. More
by cindycox5
Employees Worked With
Robb Leyda, Marco Lopez
July 10, 2012
Doug is a great salesman. this is the 2nd vehicle I bought from him. It's amazing that he remembered detailed info about me from the 1st sale. He knew what I wanted this time and contacted me as soon a bought from him. It's amazing that he remembered detailed info about me from the 1st sale. He knew what I wanted this time and contacted me as soon as he got a vehic in that was to my liking. I'm glad he contacted me because I love my new car. My note is what I was already expecting to pay. The next time I'm ready to buy I will come see him. More
by dontegwen
Employees Worked With
Doug Mayberry
July 08, 2012
Moritz Mini is exceptional. I travel from a city with its own Mini dealership just do do business with the staff at Moritz Mini. Samantha is very informative as well as patient. I've never felt pressur its own Mini dealership just do do business with the staff at Moritz Mini. Samantha is very informative as well as patient. I've never felt pressured like I have at other dealerships, resulting in my family purchasing 4 cars from Moritz. Go team, party on. More
by txjon
Employees Worked With
Samantha Miller
July 07, 2012
Samantha was so friendly, she made us feel very comfortable instantly. We were purchasing our 2nd mini, & Samantha took time to review the new improvements. She was not hurried, answered all of o comfortable instantly. We were purchasing our 2nd mini, & Samantha took time to review the new improvements. She was not hurried, answered all of our questions & even gave us some cool Mini gifts. Her knowledge of Mini was impressive, even sharing some of the configurations she had done on her Mini She took us to finance, asked if we wanted water, coffee, etc. I felt like I was important to her. The test drive was easy, everything was in order quickly, & we drove the new Mini home in about 2 hrs. The dealership was great for the trade-in price, no long protracted negoiations. We have since purchased some accessories for the Mini & will be purchasing more. More
by Wynnell
Employees Worked With
Samantha Miller, Samantha Miller
July 05, 2012
My experience with Moritiz, and Samantha in particular, was outstanding! She was very attentive to what I wanted, and made sure my every need was met. My husband and I started dealing with Samantha when was outstanding! She was very attentive to what I wanted, and made sure my every need was met. My husband and I started dealing with Samantha when he went in to buy his Mini. Before it was over, I bought one, as well. Samantha was enthusiastic, professional, and personable. She made the experience very enjoyable for both my husband and myself. She does an excellent job, and makes you feel like you are dealing with a friend at the same time. She kept me advised on the progress of my Mini, as it had to be ordered. And when I received, it was exactly what I expected. Being a woman, I have had very few positive experiences with sales people when buying my cars. I thoroughly enjoyed this experience, and hope when the time comes, Samantha will still be at Moritz to deal with again. Thanks, Samantha! More
by txssun
Employees Worked With
Samantha Miller, Samantha Miller
July 02, 2012
When my 2005 Cooper was totalled in a car crash I was devastated. After looking at several other makes and models I just couldn't find the "FUN FACTOR" of driving a MINI in any other car so my husband an devastated. After looking at several other makes and models I just couldn't find the "FUN FACTOR" of driving a MINI in any other car so my husband and I went to Moritz in search of my NEXT dream car. Unlike many other dealerships in the area the MINI showroom is bright, modern, and free spirited- just like the cars they sell. The entire sales team was extremely friendly and helpful never pushy or leading. Timothy spent a significant amount of time with us looking throughout the US for a car with the features and colors we wanted. When none could be found, Timothy walked us through the process of ordering direct from the manufacturer. The overall process was very easy and Moritz did a great job of updating us on my car's progress whenever possible. When my car did finally arrive it was in perfect condition and ALMOST exactly as we had ordered it with only 1 small cosmetic item missing. Overall our experience has been great and we highly recommend both MINI vehicles and the MORITZ Mini dealership. More
by Crazy4MINI
