
BMW of Arlington
Arlington, TX
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This was the easiest, most pleasant, and fastest car purchase I have ever made. Timothy was helpful encouraged me to test drive any car I wanted. We test drove 3. He was not pushy nor did he do all t purchase I have ever made. Timothy was helpful encouraged me to test drive any car I wanted. We test drove 3. He was not pushy nor did he do all this running back and forth with "What kind of payments do you want crap" It was simple this is what I am putting down and he came back with we can do this amount and this is the interest we can get for you. Took me next door to the financing person, Ken, and he offered me a couple of extended warranties - not pushy at all. He got the paperwork ready and had me out in no time. I was in and out in less than 2 hours including me test driving 3 vehicles, and me walking by and looking at every car on the lot 2 or 3 times trying to make up my mind. This is the only time I have NOT totally and completely HATED the car buying experience. No one tried blowing smoke or tried telling me this was the best car on the market or that it would comfortably seat 4 people or that it would last 20 years or that it was cheap to maintain. Quite the opposite, I was told the truth about the car and everything I was told lined up with a month's worth of research I had done prior to going to look at a Mini. I knew well what I was getting into before I ever walked on the lot but the one thing that didn't translate well from research or from Timothy or the test drives is just how much fun these cars are to drive. Now to give you some perspective about my purchase. I was tired of putting so many city miles on my 6.0 liter V8 with 361 horsepower Pontiac G8 GT that I love to drive and had decided to keep. If I was going to add another car it had to be economical and more environmentally friendly than the G8. Obviously, it is not that hard to be more economical or environmetally friendly than the G8. However, I had to deal with my psyche, so I knew fool well I could not go back to a Honda not even for a work car(I have had several Hondas in the past and they are exceptionally reliable and dependable cars they are just rather boring) A Fiat was totally out of the question, because I think they are really ugly. I also have to deal with the fact that I am 6'-2" and all cars don't fit. There have been several cars I have looked at in the past, but had to pass simply because I didn't fit. ANd there was no way it could drive like a Prius, it was going to have to have spunk to it. So from everything that I read and everything that I liked, I realized that if anything really stood a chance of meeting most or all of my requirements it was going to be a Mini Cooper S, Hardtop, Clubman, or Countryman. I test drove the Countryman 1st, then the Clubman, both of which were S models and automatic transmissions, then just for grins I decided to drive a standard transmission Hardtop, an S model also. Much to my surprise I absolutely loved the the smaller size and the standard transmission. This is the only car I have ever had that just tickles me to drive. I feel like a kid again when I drive it or at least much younger than 50. One simply cannot explain the FUN factor of this car. Thanks to all the people at Moritz who help make this a very pleasant experience. I hope and expect your Service Department to be as accomidating and pleasant to work with. I will leave a review for them after I have had to deal with with them. Thanks, Kurt More
Had a great experience! Samantha was very personable & knowledgeable! Additionally, she was very patient with my husband, who has difficulty making large purchases! We visited the dealership 3 times an & knowledgeable! Additionally, she was very patient with my husband, who has difficulty making large purchases! We visited the dealership 3 times and each time was a positive experience. I loved the swag she sent with me. Thanks! More
I had a great experience working with Brian and Moritz! He was able to find just the car I needed. Financing through the dealership went extremely smooth. Overall an excellent purchase. He was able to find just the car I needed. Financing through the dealership went extremely smooth. Overall an excellent purchase. More
Mr. Mayberry exhibited excellant customer service, he wasn't pushy, he was honest and polite. He wouldn't stop until I was in a car that I was comfortable with. Most of all, Mr. Mayberry LISTENED to what wasn't pushy, he was honest and polite. He wouldn't stop until I was in a car that I was comfortable with. Most of all, Mr. Mayberry LISTENED to what I wanted, my needs and what I considered to be my budget. He encouraged and advised me to stretch my faith, but respected what type of payment I felt comfortable with. More
I bought my second Mini from Moritz! Brian was so personable and helpful! The experience the second time around was even smoother! He answered all of my questions. His follow up calls added such a pe personable and helpful! The experience the second time around was even smoother! He answered all of my questions. His follow up calls added such a personal touch. I always recommend Moritz Mini! More
Brian has been helpful beyond belief. He checks in with me to make sure that I love my Mini Roadster and he answers all of my questions promptly. He took the time to show me all of the computerized control me to make sure that I love my Mini Roadster and he answers all of my questions promptly. He took the time to show me all of the computerized controls and got me set up on the satellite radio. Although my trip in to pick up my car was less than desirable, he sent someone new to town to pick me up from the airport, he quickly rectified the situation. Brian has been a pleasure to do business with. We have his personal cell phone number and he responds to our text messages almost always immediately. We will continue to buy from Brian for our future Mini Cooper purchases, as we own more than one right now and will continue to buy Minis. Thanks BRIAN for making my first brand new car buying experience a great one! More
19 months ago I bought a 2011 Cooper S, 6 speed manual drive. I love this car! A week ago I found out I will be having a knee replacement sometime in the future. Since I was driving a car with manual tran drive. I love this car! A week ago I found out I will be having a knee replacement sometime in the future. Since I was driving a car with manual transition and it' s my left knee... It hurt! I called Brian Carpenter, he remembered me from Dec 2011. I explained to him what I needed and he said he would have some get back with me...in the mean time I filled out an application to get pre approved. Brian Mcnulty called me back the same day. Told me he was looking for the car I asked for. The next day they found a car for me. When I went to the dealership they took good care of me. Brian Mcnauky was wonderful! Brought the cars to me so I wouldn't have to walk the lot. I tried out a car like I had and then I tried out a Clubman. OMG! I loved it. I was in and out in two hours...that's driving the car and buying it. I feel they were fair and they got me a wonderful interest rate. They don't put pressure on you to buy. Nice place to do business! I have told all my friends about this dealership! More
We LOVED Moritz Mini! After searching for a car on the internet, at dealers, and through reviews, we were READY to buy a car and knew what we wanted. From the moment we first spoke to Samantha, we were internet, at dealers, and through reviews, we were READY to buy a car and knew what we wanted. From the moment we first spoke to Samantha, we were CODDLED by her incredible ability to quickly understand our priorities, meet our needs, and offer us UNCOMPROMISING service. Before we ever had to drive to the dealership Samantha was emailing us images, price sheets, quotations, and striving to EARN our business. Previous dealers took a more entitled view and acted as if we owed them for taking their time. Samantha earned our appreciation and respect by giving us amazing value! We purchased exactly what we wanted with no unwanted up-sells, but with the perfect upgrades for our needs. In only a few hours time, we had found the perfect car, successfully negotiated terms, accepted unbeatable financing, and sealed the deal for a happy ride home. I have never been so excited about buying anything. This buying experience was almost as good as our beautiful MINI with the ironclad warranties. Worry free and loving it! I would even want to invite the finance manager (Kim) and sales woman to hang out. Did I mention that we brought along 3 kids and our dog? The kids left smiling with some new MINI T-Shirts! More