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BMW of Arlington
Arlington, TX
1,140 Reviews
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September 27, 2012
I visited the Moritz BMW dealership for the first time last Saturday,9/22/12. I was INSTANTLY greeted by Doug Mayberry as I was walking toward the building. He was very professional and immediately took t last Saturday,9/22/12. I was INSTANTLY greeted by Doug Mayberry as I was walking toward the building. He was very professional and immediately took the necessary time to sit with me to discuss my options for purchasing a BMW. At the time, I was deliberating between a coupe and a sedan. He PATIENTLY detailed the differences between the two types of cars and their associated amenities. When I left the dealership, I was fully equipped with all the information needed to make an informed decision. I returned to Moritz on Monday, 9/24/12 to take one last test drive. I was VERY indecisive, but Doug was patient yet again and gave me the time I needed to make my decision (without hassling or rushing me). As a result of his great salesmanship, I am now the proud owner of a BMW 5 Series!!!! Prior to my visit to Moritz, I visited two other BMW dealerships within the D/FW metroplex. The impeccable customer service I received at Moritz FAR EXCEEDED their competitors. I will gladly refer family and friends to Moritz for their next purchase. Signed, A Satistifed Customer More
by shellyowens
Employees Worked With
Douglas Mayberry, Doug Mayberry
September 27, 2012
I was given the task by my company to buy a company car. My choices were between the Mini Clubman and Scion Xb. While the Xb was about $3K cheaper, the Mini got much better gas mileage not to mention much My choices were between the Mini Clubman and Scion Xb. While the Xb was about $3K cheaper, the Mini got much better gas mileage not to mention much sportier. Samatha was very helpful with all my questions without being pushy about the purchase. We had to work through my corporate office and she kept me up to date on our progress to buy the Clubman better than my office had. Once the funding went through, Samatha spent the better part of an hour explaining the features on the car. I had not realize how many extras came with this car and she did a fantastic job setting me up. It was a real pleasure to work with Samatha. More
by chad.huffhines.7
Employees Worked With
Samantha Miller
September 25, 2012
The attention to the customer needs and convenience are built into their service. It has been 3 weeks since my purchase and my salesrep has called to check in with my satisfaction and answer any questions built into their service. It has been 3 weeks since my purchase and my salesrep has called to check in with my satisfaction and answer any questions twice. An overall great experience and would/will go back again. More
by betty.lanter
Employees Worked With
Brian McNulty
September 25, 2012
As straightforward and pleasant as car shopping is. Greeted immediately unlike several months ago when I stopped by and no one was available. Did not feel pressured. Overall experience was fine. Greeted immediately unlike several months ago when I stopped by and no one was available. Did not feel pressured. Overall experience was fine. More
by VickiRowley
Employees Worked With
Brian McNulty
September 20, 2012
I just bought my second car from Mortiz BMW. For the second time, I dealt with John Brunson. Much like the first time, he was fantastic. He is extremly knowledgeable about the BMW product. He is frie second time, I dealt with John Brunson. Much like the first time, he was fantastic. He is extremly knowledgeable about the BMW product. He is friendly and doesn't pressure you to make a decision. I called John about a month and half before I purchased a vehicle and he provided many with numerous options until I found one I liked and could afford. He is top notch. More
by mscot
Employees Worked With
John Brunson, Ken Moore
September 20, 2012
We had planned to drive a 328, just to see if we liked it. But Victor Noble was so accommodating and knowledgeable - and the selection was so good - we went ahead and bought. Impulsive? Surely. Easy? You it. But Victor Noble was so accommodating and knowledgeable - and the selection was so good - we went ahead and bought. Impulsive? Surely. Easy? You bet. This is a 2009 CPO car that looks and drives brand new. Go see Victor and the guys at Moritz. You'll have an easy time shopping and purchasing. Lee Rogers, Fort Worth More
by leotis1
Employees Worked With
Victor Noble
September 19, 2012
Best car buying experience! Easy, straightforward, flexible, friendly, no sales gimmicks and no pressure. How many people can actually say they enjoyed buying a car? I can. Thanks, Sam! flexible, friendly, no sales gimmicks and no pressure. How many people can actually say they enjoyed buying a car? I can. Thanks, Sam! More
by MyMini
Employees Worked With
Samantha Miller
September 19, 2012
When our 1999 Suburban was unexpectedly totaled, we had to locate a vehicle quickly. We looked at several other dealerships. My 17 year old daughter located the car via Autotrader. I asked her to contac to locate a vehicle quickly. We looked at several other dealerships. My 17 year old daughter located the car via Autotrader. I asked her to contact Moritz to see if it was available, and when I could go see it, as I was about to get on a plane, and could not call myself. She called, and reached Jody, who treated Allison with empathy and respect. Allison was so pleased, she encouraged me to not wait until 7 PM to go and see the car, but to go at 8:30 when the dealership opened. I was there at 8:30, met John Brunson, who facilitated a test drive by 8:45, and by 9:30 I was writing a check for a deposit to purchase the vehicle. John's focus is the customer experience. For that matter, that was what I saw in the Moritz staff. We came back the next afternoon to pick up the car. It was well detailed, and all was in order. Ken facilitated the paperwork, and assisted in my choice of extended warranty that met my objectives. The family all met with Jon Underwood, and Jody, and were well treated. I have been in the car for 3 weeks now. All details have been attended to, and we made the right choice. I love the car, and the experience. I will return to John to source my next car. I have no hesitation in recommending John to work with you to find the right vehicle, and the staff at Moritz, to ensure all steps in the purchase, delivery and follow up are done with a customer focus. More
by OccDoc
Employees Worked With
Jon Underwood, John Brunson, Ken Moore, Tony Canady
September 15, 2012
My wife and I came by a month ago to see about upgrading her 09 335i convertible. We met with David Decker and Joe Blakely, they both spent time with us and gave us the attention we have not experienced wi her 09 335i convertible. We met with David Decker and Joe Blakely, they both spent time with us and gave us the attention we have not experienced with other vehicle purchases. David "with no pressure at all" went through all the options and offered us several suggestions and solutions. After quick dialog my wife and I agreed to order a new one built to our specs. David was very thorough and placed the order, followed up every week with updates via email, call and text. David was do generous with his time and upon delivery of our vehicle and the trading in he also informed us that the remaining warranty of our trade-in had value and we could claim it with our Odometer statement with the ones that sold it to us at a prorated amount (No telling how many vehicles i have bought warranties for that were just lost?). I could not say more about this dealership, from the top down this dealership and the sum of its people are amazing. They successfully made this experience one that we will always remember. I sincerely recommend this dealership. Jerry Vickers More
by jerry.vickers.12
Employees Worked With
David Decker , Joe Blakely, Kim Green
September 13, 2012
In the spring of this year I happened to be driving past the mini dealer during one of my business sales calls. For some strange reason I wanted to go inside and find out more about The Countryman. I can' the mini dealer during one of my business sales calls. For some strange reason I wanted to go inside and find out more about The Countryman. I can't even remember when I first saw it but I was sold with the four doors and space for my kids. When I arrived, Marco Lopez helped me just walk though the basics of the car and showed me how straight forward it was to customize my dream car. I explained I was no where near ready to purchase but probably in 4-6 months. Almost to the day, four months later I come back to the dealership ready to design my car. Unfortunately, Marco was busy and that is when he introduced me to Brian McNulty. We actually went though the same process that I did with Marco but it was funny to me how I changed my mind on several items I had said no to before. Brian was extremely patient with my ADD thought process and explained in detail what the features and benefits were allowing me to make the ultimate decision. After probably the longest wait since childbirth, my car arrived and Brian called to just make sure of the final details. I specifically asked for a union jack flag to be placed on my side mirrors and sunroof but selected the option of chrome everything else on my car. Brian made sure to ensure those items were exactly what I wanted probably to ensure that there was no buyers remorse. When I arrived to pick up my car and saw it sitting in the show room, I was floored because it almost didn't seem real. After all the boring financial stuff, Brian walked though every detail of what I needed to know about my vehicle. Needless to say, I had a wonderful experience with not one motor advisor but two! Thank you for everything! More
by mstuhler
Employees Worked With
Brian McNulty
