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BMW of Arlington
Arlington, TX
1,140 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,140 reviews
October 21, 2012
I did one lease prior and felt like I was not a priority for my salesman, Brian Baker. He never returned my calls after the sale and I said I would never go back. I was always treated better at Honda dealer for my salesman, Brian Baker. He never returned my calls after the sale and I said I would never go back. I was always treated better at Honda dealerships. Well, I saw on their website 2 new 335d models for sale. I called Bobby Murphy and went up to do business. I get there, am told one is in the body shop and looked at the other. It had over 10,000 miles on it, price was full out retail. I was told that "cars often have incorrect mileage on the Internet due to a "glitch". Really? I am sure this was typical smoke and mirrors/bait and switch tactics that are encountered at used car lots, not a BMW dealership. Big waste of my time, lied to several times, and can say it was my worst car buying experience ever. Buyer beware! More
by johnmac28
Employees Worked With
Bryan Baker, Bobby Murphy
October 16, 2012
Well, first I would say that the deal was fast and great feedback from Marco Lope. He was so friendly, professional, and straight forward in answering all my questions in what I am looking for in a car. I w feedback from Marco Lope. He was so friendly, professional, and straight forward in answering all my questions in what I am looking for in a car. I was able to makeup my mind real quick and pick up my car the second day. I like working with him and I have already recommended him to some of my friends. More
by pcsc
Employees Worked With
Marco Lopez
October 15, 2012
I have purchased seven BMW's over the last 15 years. The last three have been through Moritz because the service is phenomenal beyond words. Moritz is the only dealership where I have purchased or leased a last three have been through Moritz because the service is phenomenal beyond words. Moritz is the only dealership where I have purchased or leased a BMW, and actually had a pleasant experience. From the sales manager, to the staff and finance manager, the service, and how I have always been treated, is beyond exceptional. Even though I reside in Austin, Texas, I will always drive to Arlington and purchase from Moritz BMW. I cannot thank Ken Osterloh enough for continuing to take such good care of me, and making the purchase of my new BMW fun! Ken even followed up with me on Sunday, his day off, to make sure everything was going well with my new vehicle. I highly recommend Moritz BMW to anyone interested in purchasing a vehicle, new or used. I guarantee it will be unlike any other car buying experience imaginable, and you will be treated fairly and with the utmost respect. Thank you Ken, Tony and Robb for taking excellent care of me over the last 5 1/2 years. Karen Scherer More
by Karenscherer
Employees Worked With
Ken Osterloh, Tony Thiesz, Robb Leyda, Ken Osterloh, Tony Theisz
October 13, 2012
This was the BEST car buying experience I've ever had. Samantha was outstanding to work with and consistently exceeded all our expectations. We are actually closer to other MINI dealers but very happy we Samantha was outstanding to work with and consistently exceeded all our expectations. We are actually closer to other MINI dealers but very happy we made the drive to Moritz! Samantha and Moritz have a new loyal customer. Please do yourself a favor and go see her for your next MINI, it is worth the drive even if there is another dealer closer. More
by jasongcummins
Employees Worked With
Samantha Miller, Samantha Miller
October 11, 2012
Brian McNulty has been fantastic to work with on every purchase.Kim Green was very friendly and helpful in explaining every part of the financial process.A very pleasant experience. purchase.Kim Green was very friendly and helpful in explaining every part of the financial process.A very pleasant experience. More
by cubberus2
Employees Worked With
Brian McNulty, Kim Green
October 07, 2012
Charlie "Chuck" Thompson was such a fabulously helpful and knowledgable sales associate. I basically bought my car through us mail and over the phone after touching base with Mr. Thompson; the helpful and knowledgable sales associate. I basically bought my car through us mail and over the phone after touching base with Mr. Thompson; the Internet director. Charlie was so great. He emailed me the availability of possible cars with all the specs and packages I was looking for-- before I even stepped foot on the lot! He was punctual, helped me set everything up very easily, and even gave me his cell number just so he could keep me informed of my check status, paperwork, and when the deal was finalized. He sent paperwork back and forth to California; where my husband is stationed (USMC) and didn't mind going the extra mile time and time again for us! I joked with the initial customer service woman-who called to get feedback the next working day- that Charlie needed a raise. He was just fabulous, and I'm so so glad that I bought my loaded-out 328i///M with all the bells and whistles from the Moritz family. I will never go anywhere else for my car buying needs: Moritz BMW of North Arlington is the cream of the crop. Thank you, Moritz, and thank you, Charlie! More
by CCLudwig
Employees Worked With
Charlie Thompson
September 29, 2012
We bought an X5 from Bonnie 11 years ago and was very happy with the experience then. We were in the market for another X5 and found a pre-owned one at Moritz that we were interested in. Contacted Bonn happy with the experience then. We were in the market for another X5 and found a pre-owned one at Moritz that we were interested in. Contacted Bonnie and she put us in touch with Ed. Ed did a fabulous job in a no pressure, super friendly atmosphere. We are very happy with our purchase and the complete experience. More
by jamtamu
Employees Worked With
Bonnie Shinsky, Ed Barton
September 29, 2012
Mr. Doug Mayberry is an outstanding salesperson! He is patient and personable. Mr. Mayberry was never pushy or inconsiderate of our feelings or concerns. He understands that purchasing a vehicle may take patient and personable. Mr. Mayberry was never pushy or inconsiderate of our feelings or concerns. He understands that purchasing a vehicle may take days or even weeks before a decision is made. Mr. Mayberry made purchasing a vehicle from Mortiz a pleasant experience. I salute Mr. Mayberry and the Moritz finance department for finding a vehicle and putting together a deal that satisfied our needs and eased our financial concerns. More
by lindseya
Employees Worked With
Doug Mayberry, Tony Canady
September 28, 2012
I am grateful that Samantha exceeded my expectations. She has a gift for knowing what you need even before you ask. John Meyer took great care of me with my first lease of a Mini from Moritz, so she had a to has a gift for knowing what you need even before you ask. John Meyer took great care of me with my first lease of a Mini from Moritz, so she had a tough act to follow! :) It was crucial that the transition out of my last lease into buying that Mini or stepping into a new lease was smooth and easy because I have a bazillion other things demanding my attention. Samantha had it already figured out, when I walked in the door. She honored my time and had the answers before I asked the questions. I am thrilled with Moritz and consider myself a lifetime customer--Thanks again Samantha! More
by joy basia
Employees Worked With
joy basia melendy, Samantha Miller
September 28, 2012
I was very impressed with the professionalism the dealership showed me. I was very pleased that I was able to speak to Charlie on the phone and get a good estimate of my trade in value prior to visi dealership showed me. I was very pleased that I was able to speak to Charlie on the phone and get a good estimate of my trade in value prior to visiting the dealership. Once I arrived at the dealership, we were able to reach a deal in less than an hour and my X3 was being custom made with the exact options I selected at the production facility within two days. I was able to take delivery two weeks from the first trip I made to the dealership. I also found reviewing the financing options with Kim was very easy, low pressure and descriptive. I will definitely be back when I am ready for a new BMW. More
by robert.bruce.7549
Employees Worked With
Charlie Thompson, Kim Green
