BMW of Arlington

Jonathon Johnson made the buying process simple and efficient for us. My wife and I found a white 5 series from the massive selection at Moritz and could not be happier with our purchase. Jonathon was efficient for us. My wife and I found a white 5 series from the massive selection at Moritz and could not be happier with our purchase. Jonathon was both informative and helpful in our buying decision. He also exhibited honesty and transparency throughout the entire experience. I intend to give him a ring on our next BMW as well! More

The buying experience was truly extraordinary. TJ and the sales manager both worked with us to demonstrate all the terrific technology and features of our new Mini Coupe. The followup from the dealership has sales manager both worked with us to demonstrate all the terrific technology and features of our new Mini Coupe. The followup from the dealership has certainly been above-and-beyond. More

Jordan Couch was outstanding to do deal with. He was very knowledgeable and honest with us. But, most important, was his "want to please" attitude. I found the car on the internet and he responded to very knowledgeable and honest with us. But, most important, was his "want to please" attitude. I found the car on the internet and he responded to my inquiry immediately with all my questions answered. Jordan runs to get things done instead of walking. He explained the BMW 535i in great detail. After we decided to purchase the car, Jordan walked around the car with me, I showed him what I was not happy with. Everything was fixed and MORE to my satisfaction. ANd we even got it before it was promised. When we picked up the car, Jordan spent a great deal of time helping me set up my bluetooth and navigation system. Which was soooooo appreciated. He also showed and explained all the other bells and whistles. Jordan also offered me to call him anytime I have a question or concern about the car. Jordan is a true asset to the Moritz Team. One satisfied customer, Pam Farha More

I am a loyal BMW customer since 1984 (I still own my original vehicle). This is my fifth BMW purchase. I have lived in several states across the United States due to my military and corporate employme original vehicle). This is my fifth BMW purchase. I have lived in several states across the United States due to my military and corporate employment. To be frank, I had become very dissatisfied with the service I was receiving from the BMW dealerships in Dallas and as a result, considered leaving the BMW brand. As you know, owning a BMW requires a great deal of preventive maintenance. If the service experience is unpleasant then why buy the vehicle. In fact, I visited the Moritz dealership as a final effort to see if the BMW service and respect for its customers was truly gone. Moritz salesman, John Brunson, renewed my belief in the BMW brand. He was knowledgeable about the car and treated me as a valued customer. He patiently listened to my requirements and showed me a number of cars that met my needs. His knowledge of the vehicle demonstrated to me that he not only understood the product but had an appreciation for the workmanship and engineering that went into building the vehicle. His professionalism and zeal for the product convinced me to buy on the spot with no price haggling. This is the first time I have ever bought a car without negotiating on the price significantly. This speaks volumes for John's ability to put the customer at ease. So kudos to John Brunson, he definitely stopped me from leaving the BMW brand. I also must add that the presentation of the BMW vehicles at Moritz is impeccable. Most of the cars were displayed under an awning and that enhanced the experience when viewing the vehicles. It provided relief from the sun and allowed me more time to view the vehicle's features. I had my 13 year old daughter with me and she stated and I quote, "Dad, the cars are clean and beautiful...they are lined up like candy in a candy store ". At the other dealerships that I visited around town, the cars were hidden in a parking garage or displayed on a lot with very little cover. As you may know, walking a large parking lot in the Texas sun can be brutal during the summer months. Finally, Ken Moore, business manager, was also very professional and personable. Usually the final paperwork of buying the car is dry and uncomfortable. That was not the case with Ken. Ken and I had a pleasant exchange during the financial process. He put me at ease and before I knew it I was done with the financial process and was driving off in my vehicle. Thanks Moritz for a very pleasant buying experience. I will definitely recommend you to my friends and colleagues. More