Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Arlington
Arlington, TX
1,075 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,075 reviews
February 22, 2025
Three hours for a simple alignment with an appointment. Plus, they changed all the pricing than what was originally quoted and signed off on when dropped it off. Then the service adviser sent me more quote Plus, they changed all the pricing than what was originally quoted and signed off on when dropped it off. Then the service adviser sent me more quotes for things that were covered under my warranty during my wait. When service was completed, car was in worse shape than when dropped it off. Immediately brought it back was told it would be an hour and half more to fix. Demanded refund and going to another dealership for service. Talked to service manager and she didn’t care as she was dealing with another upset customer like myself with the same issues/concerns. Clearly a pattern for this place. Never going back as it’s the same experience the past three times there. More
by Aaron B
Employees Worked With
Kaleigh- service advisor/ Debbie- manager
February 22, 2025
Exceptional service from start to finish! The team at BMW of Arlington went above and beyond. From the moment I walked in, I was greeted with professionalism and genuine care. If you’re looki The team at BMW of Arlington went above and beyond. From the moment I walked in, I was greeted with professionalism and genuine care. If you’re looking for a dealership that truly values its customers, I highly recommend BMW of Arlington. More
by hsdara98
Employees Worked With
Chad, Debbie Wilson
February 20, 2025
Sovann is the definition of professional. She answers all questions and gives me the best feedback on any of the problems I’m having with my car. All with a smile! It’s why I keep coming back She answers all questions and gives me the best feedback on any of the problems I’m having with my car. All with a smile! It’s why I keep coming back to here at BMW of Arlington. Thank you for your outstanding service Sovann! More
by Micah Merchant
Employees Worked With
Debbie Wilson
February 19, 2025
Thank you for not just servicing my vehicle but hearing my concerns. I appreciate all of your time and effort to ensure that I walked away a satisfied customer. my concerns. I appreciate all of your time and effort to ensure that I walked away a satisfied customer. More
by keishaun26
Employees Worked With
Jeff higy
February 19, 2025
Thar manager finally took care of me thanks to him , Angel i believe, I went up to hem maybe e hours later and the guy who check me in maybe from Puerto forgot to give me info to a service adviser, boa Angel i believe, I went up to hem maybe e hours later and the guy who check me in maybe from Puerto forgot to give me info to a service adviser, boat however the manager took care of me and appolize and admit someone drop the ball I waited 3.5 hours for a simple oil change , again the manage took care of me after he got the facts straight and admitted to me what happen , that's the kind of manager you need of staff someone that's good customer base and can make things happen .thank you manager the one on Lamar st on Feb 14,2025 around 1230 pm .... More
by bnsfron
Employees Worked With
Manager Angel i believe, Debbie Wilson
February 18, 2025
The dealer as named ‘Ty Rivers’ is the best dealer for me and a ability man. He sincerely contacted me for collect the options what I want accurately and get the approval of auto finance even my credit stat and a ability man. He sincerely contacted me for collect the options what I want accurately and get the approval of auto finance even my credit status is insufficient. More
by Eden OH
Employees Worked With
Debbie Wilson
February 18, 2025
As soon as we walked in we felt welcome. The entire process was comfortable and easy. Carter was very patient and knowledgeable. We were at a different dealership before here and did not fee The entire process was comfortable and easy. Carter was very patient and knowledgeable. We were at a different dealership before here and did not feel welcomed at all. We will definitely be coming back! More
by Samantha
Employees Worked With
Carter
February 17, 2025
Team was very satisfied! They called and texted me on all updates. Very fast at getting me to and from the dealership. Throughly examined my car and completed the diagnostic. They called and texted me on all updates. Very fast at getting me to and from the dealership. Throughly examined my car and completed the diagnostic. More
by Leah
Employees Worked With
Reese Ismail
