BMW of Ann Arbor - Service Center

Great professional service Service advisor, Dereck West, was very prompt, courteous and professional when I recently brought my X5 in for an unscheduled service. Between Dereck Service advisor, Dereck West, was very prompt, courteous and professional when I recently brought my X5 in for an unscheduled service. Between Dereck and the service technician, they got my car repaired promptly so that I was able to get going again. I was very surprised at the changes in the last year at this dealership. The ownership changed about a year or so ago, and now the level of service and courteousness of the employees have improved dramatically. Barron Green from the parts department also provided great service with a list of parts which were competitively priced. I recommend them for any service and look forward to taking my vehicle here in the future. More

Not completely terrible which makes you better than most. Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a mes Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a message with your number. Once you do get in touch they are genuinely polite. They are pretty relaxed about giving out loaners and shuttle service in their i3's is convenient. One time my check engine light went on. It took 2 days of repeatedly calling two different people and setting up online to get an appointment. It was an error with a NOx sensor. This is related to a design defect on diesel BMW's that can lead to injectors and the DDE failing. That can cost quite a bit of money. Their solution was to erase the error code and see if it happens again, which buys them time for my warranty to run out and take on the ~$4000 repair by myself. More

Review It was fine. No issues. They fixed the problem. I don't really have anything more to say in this review. They took it in at 7:40 am and it was finishe It was fine. No issues. They fixed the problem. I don't really have anything more to say in this review. They took it in at 7:40 am and it was finished at 5 pm. More

Amazing Service! Very friendly and courteous service! The staff was very professional! Dereck made the service carefree, contacted by e-mail and set-up the loaner. Wal Very friendly and courteous service! The staff was very professional! Dereck made the service carefree, contacted by e-mail and set-up the loaner. Walked right in and out! More

328i mis-fire Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was return Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was returned clean, washed, and vacuumed. Great service. More

Water leak into car repaired For over a year we had water leaking onto the forward floor on both the driver and passenger side. The problem, which involved a broken drain tube fro For over a year we had water leaking onto the forward floor on both the driver and passenger side. The problem, which involved a broken drain tube from the sunroof, was repaired in one day and we have not had any more leakage, despite some heavy rainfall. The service rep was courteous and efficient. More

A great experience! The service is great at BMW of Ann Arbor. The service adviser, Dereck West kept me updated on the service of my 550i. He answered all my questions and The service is great at BMW of Ann Arbor. The service adviser, Dereck West kept me updated on the service of my 550i. He answered all my questions and really cares about his customers. I had to have a rental car for several days and Carol Pappas in the rental department, made sure that I had a vehicle ready before I left. She was courteous and helpful. More

Super Service Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking car Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking care of my " Ultimate driving machine ". More

GREAT SERVICE Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...G Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...GREAT SERVICE More

Fantastic Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She set me up with a loaner when I needed one. More