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BMW of Ann Arbor - Service Center

Ann Arbor, MI

3.3
90 Reviews

90 Reviews of BMW of Ann Arbor - Service Center

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November 04, 2015

Excellent service, Derrick is the best! I had a software issue, and Derrick and other sales associates helped solve a rather complicated problem. Terrific service and sales at BMW of Ann Ar More

by flyboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dereck West
Dec 14, 2015 -

BMW of Ann Arbor responded

We are happy you had such a great experience at our dealership. Customer service is our number one priority and we are glad that our team was able to fix that problem for you. We look forward to working with you again!

August 14, 2015

Excellent and attentive service. I had a series of issues that required repair. Service was thorough and staff were very friendly, knowledgeable and kept me informed along the way. More

by James335
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
August 06, 2015

Excellent beyond the call of duty. We were driving from New York to Chicago and ran into electrical problems. We arrived at the dealer on Ann Arbor as they were about to close for the d More

by JVNYC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lopez, our mechanic, got right to the problem and took care of it. he really knew his stuff. Nice guy also. , Dereck West
July 14, 2015

service Derek provided outstanding customer service. He was accommodating, prompt, friendly and communicated well. He reviewed possible work to be done now or More

by clao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dereck West
Jul 15, 2015 -

BMW of Ann Arbor responded

Thanks for the positive feedback and for trusting us with your vehicle! We're glad you were so satisfied with your service center experience. We truly look forward to serving you again!

July 06, 2015

Service The employees at this dealership are fantastic. From the moment a phone call is made to schedule the service until the keys are handed back and you c More

by MBRAGAGNOL
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 06, 2015 -

BMW of Ann Arbor responded

Thanks for the positive feedback! We are happy that you were so satisfied with your service center experience. Customer service is our number one priority, and we look forward to servicing your vehicle again in the future!

July 04, 2015

Service From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regard More

by RS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 06, 2015 -

BMW of Ann Arbor responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and that we were able to get you a loaner vehicle in a timely fashion. We look forward to serving you again in the future!

July 01, 2015

My vehicle has always been repaired on time as promised. I always receive professional and friendly service. My vehicle is always prepared on time and they provide transportation to and from work. It has al More

by kayday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dereck West
Jul 01, 2015 -

BMW of Ann Arbor responded

Thanks for the positive feedback and for trusting us with your vehicle! We're glad to hear you were so satisfied with your service center experience. Customer service is our number one priority, and we hope to work with you again!

June 29, 2015

Great experience! Service adviser Dereck was very courteous, professional and trustworthy. It was nice that he took the time to explain in laymen terms what was done t More

by randall194
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dereck West
Jun 30, 2015 -

BMW of Ann Arbor responded

Thank you for the positive feedback! We are very pleased to hear that we fixed your car in a timely manner! We always strive to have our customers in and out as quick as possible, while still providing them with the highest quality of work. We truly look forward to serving you again!

June 28, 2015

2nd routine service of my 2015 328d The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligat More

by Dakota
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 29, 2015 -

BMW of Ann Arbor responded

We are very pleased to hear that we fixed your car in a timely manner! We're glad your experience with us was a positive one, and we look forward to working with you again!

June 26, 2015

Convenient oil change service Called dealer to determine whether I needed an appointment . Was informed that ai did and it would take an hour and a half. Made an appointment, arr More

by Anony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Griffith, Dereck West
Jun 29, 2015 -

BMW of Ann Arbor responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future!

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