90 Reviews of BMW of Ann Arbor - Service Center
Excellent service, Derrick is the best! I had a software issue, and Derrick and other sales associates helped solve a rather complicated problem. Terrific service and sales at BMW of Ann Ar I had a software issue, and Derrick and other sales associates helped solve a rather complicated problem. Terrific service and sales at BMW of Ann Arbor! More
Excellent and attentive service. I had a series of issues that required repair. Service was thorough and staff were very friendly, knowledgeable and kept me informed along the way. I had a series of issues that required repair. Service was thorough and staff were very friendly, knowledgeable and kept me informed along the way. More
Excellent beyond the call of duty. We were driving from New York to Chicago and ran into electrical problems. We arrived at the dealer on Ann Arbor as they were about to close for the d We were driving from New York to Chicago and ran into electrical problems. We arrived at the dealer on Ann Arbor as they were about to close for the day with no appointment. The service team treated us as if we were old friends. They were courteous, competent, and reassuring. One mechanic stayed late to resolve our problem. The service advisor assured us he would make sure we were taken care of. Everybody in the entire center was so helpful. They really stood behind the BMW name. More
service Derek provided outstanding customer service. He was accommodating, prompt, friendly and communicated well. He reviewed possible work to be done now or Derek provided outstanding customer service. He was accommodating, prompt, friendly and communicated well. He reviewed possible work to be done now or in the future based on my needs and interest. More so than with some others I've worked with although all the service providers have been good. More
Service The employees at this dealership are fantastic. From the moment a phone call is made to schedule the service until the keys are handed back and you c The employees at this dealership are fantastic. From the moment a phone call is made to schedule the service until the keys are handed back and you climb into your very clean and serviced vehicle the experience is just great. Thanks to all and keep it up. More
Service From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regard From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regards to my loaner vehicle. She started all my paperwork in a timely manner. I also met Dusty Harrison who finalized my service paperwork. He was very friendly and took great care of me as well. I highly recommend BMW of Ann Arbor to anyone. More
My vehicle has always been repaired on time as promised. I always receive professional and friendly service. My vehicle is always prepared on time and they provide transportation to and from work. It has al I always receive professional and friendly service. My vehicle is always prepared on time and they provide transportation to and from work. It has always been a great experience, especially working with Derek West. More
Great experience! Service adviser Dereck was very courteous, professional and trustworthy. It was nice that he took the time to explain in laymen terms what was done t Service adviser Dereck was very courteous, professional and trustworthy. It was nice that he took the time to explain in laymen terms what was done to resolve the issue. I can always count on the BMW of Ann Arbor service department to get the job done right the first time, and on time! Everyone is quite friendly and helpful, which makes the experience all the better! More
2nd routine service of my 2015 328d The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligat The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligations for the day. More
Convenient oil change service Called dealer to determine whether I needed an appointment . Was informed that ai did and it would take an hour and a half. Made an appointment, arr Called dealer to determine whether I needed an appointment . Was informed that ai did and it would take an hour and a half. Made an appointment, arrived early and took a walk to a diner down the street. Came back, had coffee in their lounge area, checked out the latest models and visited the cashier when the car was ready. The service folks were great, the sales staff answered various questions I had and the cashier was nice. The dealer is conveniently located and was customer focused., More