BMW of Anchorage - Service Center

Service appointment Cordial. Efficient. Rapid setvice..short waiting period. Some confusion for me where to park car for service and pick up. Construction zone was blocke Cordial. Efficient. Rapid setvice..short waiting period. Some confusion for me where to park car for service and pick up. Construction zone was blocked with delivery trucks and sale cars.. Being early morning service appointment and not great lighting in the lot. More

Great Service Experience Fast and professional service. Drop off and pick up went smoothly. Car was ready earlier than promised and both Bruce and Allan were pleasant to work Fast and professional service. Drop off and pick up went smoothly. Car was ready earlier than promised and both Bruce and Allan were pleasant to work with. More

Service Reminder I went to the dealership to schedule a service for a later date. Nico was able to squeeze me in while I was there and I was out within 2 hours. I went to the dealership to schedule a service for a later date. Nico was able to squeeze me in while I was there and I was out within 2 hours. More

Always excellent, courteous and friendly Nico always looks after me when my car's in for service. He is helpful, friendly, keeps me updated and always has a car ready and waiting so I can con Nico always looks after me when my car's in for service. He is helpful, friendly, keeps me updated and always has a car ready and waiting so I can continue my day with minimum fuss. Excellent customer service. More

Nico is a HUGE asset to your team! Upon purchasing my, new to me, 2015 x3, I learned there was a good bit of servicing that needed to be done to get it running at optimum performance an Upon purchasing my, new to me, 2015 x3, I learned there was a good bit of servicing that needed to be done to get it running at optimum performance and up to bmw standards. I was a bit stressed out by this, having taken on a vehicle with more issues than I was originally aware of. however, once the vehicle was in the shop, Nico was able to get every little thing taken care of, and get my car running perfect again. His customer service is outstanding, unmatched by any other service center I’ve experienced. I’m grateful for his work and your service teams work, to get my vehicle in tip top shape. Thank you. More

Tire Changeover I've been working with my Service Advisor, Bruce, for the last 3+ years. He is fantastic! Good communication, always able to answer my questions and p I've been working with my Service Advisor, Bruce, for the last 3+ years. He is fantastic! Good communication, always able to answer my questions and provides excellent customer service. Looking forward to seeing how the new studded run-flats work this winter - thanks Bruce, for hooking me up! More

maintenance and detail The windows and windshield could have been cleaned and wiped off better, The inside of the car was cleaned very well as was the exterior surface. The windows and windshield could have been cleaned and wiped off better, The inside of the car was cleaned very well as was the exterior surface. More

Winter Service Great service from the customer service reps. Explained all the work and associated cost in detail and helped me pick out new tires based on my drivi Great service from the customer service reps. Explained all the work and associated cost in detail and helped me pick out new tires based on my driving needs. I requested after service hours pick up and it was a smooth pick up with the sales team on Sunday. More

Service Needed regular service and windshield replacement. As usual everyone was very kind a respectful at drop off and pick up. Great service. Thanks very mu Needed regular service and windshield replacement. As usual everyone was very kind a respectful at drop off and pick up. Great service. Thanks very much. More

Quality vehicle and excellent customer service BMW makes a fantastic car, and BMW Anchorage takes care of the car and customer with thier friendly and professional staff. Terrific customer service BMW makes a fantastic car, and BMW Anchorage takes care of the car and customer with thier friendly and professional staff. Terrific customer service! My service consultant knows my name, knows why my car is in for service and communicates with me about my car timely. If he says he'll call or have the car ready at a certain time, then he does. More