BMW of Anchorage - Service Center

Excellent experience. Nico was very helpful and professional in dealing with my warranty issues and maintenance concerns. My car came back looking like the day I drove it off the lot. professional in dealing with my warranty issues and maintenance concerns. My car came back looking like the day I drove it off the lot. More

In and out service Nico was very professional and prompt in resolving my warranty issues, everything that was discussed was addressed and fixed in a much shorter time fr Nico was very professional and prompt in resolving my warranty issues, everything that was discussed was addressed and fixed in a much shorter time frame than originally told More

5* service Allen showed top notch professionalism and excellent customer service with a smile. He's a great juggler while under pressure. He was the only servi Allen showed top notch professionalism and excellent customer service with a smile. He's a great juggler while under pressure. He was the only service rep there and had a line full of people waiting to check in their cars. Apparently the cashier and receptionist were also gone, so he was multi-tasking the phones, communicating with service guys, helping the customer in front of him and greeting the ones coming in - letting everyone know that he's got them taken care of and thanking them for their patience. Even while calming a little bit of chaos, my car was ready early :-). Nice work, Allen! Alison Lane Doucet More

Nico is a wonderful service advisor. All went well. Nico has everything ready as promised and when promised. He is always professional and friendly. Only wish is that they add sedans once again to Nico has everything ready as promised and when promised. He is always professional and friendly. Only wish is that they add sedans once again to the loaner fleet. More

They respect their customers This dealership value your business and treat you with respect afterwards. I greatly appreciate the g.m. Ans his staff along with my sales representat This dealership value your business and treat you with respect afterwards. I greatly appreciate the g.m. Ans his staff along with my sales representative. More

Allen is helpful and courteous. While I was frustrated to hear that I had to buy 4 new tires, Allen made the process as easy as possible. I was in and out the same day. While I was frustrated to hear that I had to buy 4 new tires, Allen made the process as easy as possible. I was in and out the same day. More

Son’ car Dropped it off, problems were checked, got a phone call telling me the problem and an estimate for fixing them. Was called when was done. Excellent Dropped it off, problems were checked, got a phone call telling me the problem and an estimate for fixing them. Was called when was done. Excellent experience More

Allen is amazing! I have always been impressed with Allen. Allen has great communication, great professionalism, and great follow through. Allen always has a smile on h I have always been impressed with Allen. Allen has great communication, great professionalism, and great follow through. Allen always has a smile on his face and it’s ALWAYS a pleasure dealing with him, never a bad experience. I’ve always seen him on top of his game, even running around making everyone happy even though he had one good leg to walk on at the time. Bruce was amazing too but he has left so Allen is my main man now, no worries though, I’m in great hands. More

windshield replacement The only dealer I have heard of that does windshield replacement in house instead of sending them to other installers. I like having a highly trained The only dealer I have heard of that does windshield replacement in house instead of sending them to other installers. I like having a highly trained factory technician putting my new windshield in with the proper tools and the proper way, I don't want a some hack putting a $1500.00 heads up display windshield in my expensive car. very happy with the service. More

Had Dinan stage 2 upgrade done Customer courtesy shuttle delivered me to work and My car was done with the upgrade by 1:00. Nico called me and promptly let me know it was ready to Customer courtesy shuttle delivered me to work and My car was done with the upgrade by 1:00. Nico called me and promptly let me know it was ready to go. I was pleased with the overall technical results for the install and the staff were friendly and easy to work with. Job well done. Hopefully they keep up this trend, because my last experience with the vehicle we just purchased for my wife didn’t go quite as smoothly- More