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BMW of Anchorage - Service Center

Anchorage, AK

4.9
138 Reviews

138 Reviews of BMW of Anchorage - Service Center

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October 09, 2024

Called about problem resolved it fast Professionally with no issues , The service staff is very helpful More

by Drewh1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

BMW of Anchorage responded

We're delighted to hear that our service staff at BMW of Anchorage could assist you quickly and professionally. Thank you for sharing your experience, and we're here if you need anything else!

January 16, 2023

We had my daughter’s X3 in for oil change and check engine light. Was charged $240 for oil and ‘inspection to reveal oil leak. After second appointment valve cover was replaced and transmission linkage More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bunmee
Jan 17, 2023 -

BMW of Anchorage responded

Hello Steve, Thank you for sharing your experience. I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Nicolas Tapafua 907-646-7500 Service Manager

Jan 18, 2023 -

Steve responded

Thanks Nicolas I am in the lower 48 flying now but I will contact you when I am able. We have the car at an import repair shop now as it is not drivable. I will let you know what they find. Steve Jones

Mar 07, 2023 -

Steve responded

Thanks for the reply Nicolas, We had the car serviced in Fairbanks and found out the problem was a bad ignition coil pack. I had all 6 replaced and the car is doing good now. I don't think BMW of Anchorage was directly responsible for the problem, however I had requested a diagnosis of the 'check engine' light and that was ignored or forgotten. The ignition problem caused the light and it could have been repaired at the Anchorage shop. Steve Jones

January 16, 2020

Great service I had two tires replaced. They were able to have it done the same day. The complimentary shuttle service was quick and efficient. The service advisor More

by brian_schumacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Zakrzewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan, Allen Latuska
January 11, 2020

Nico is an absolute wonder to work with each time I’ve come into the BMW service center. He is very knowledgeable in his work and is always very helpful. More

by Makila85
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nico
December 21, 2019

Easy to schedule service appointment. Great to have a Shuttle van service. Vehicle done early and shuttle picked me up right away. Car wash is a nice touch! More

by Batman
Recommend Dealer
Yes
Employees Worked With
Landon Bauer
December 06, 2019

Andy and his service team provides VIP service every visit. Dave their GM is attentive and he and his sales team go the extra mile for his customers and is why I am a returning customer having purchase More

by Mike
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Lloyd, Josh Bunning, John Dimmick
November 22, 2019

Fast, Professional, Very Helpful THANK YOU ALLEN! very fast, very professional. great, open lines of communication. i could not ask for better service. called with updates and com More

by jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Latuska
November 18, 2019

Quick turn around. Courteous personnel. Took in for winter service. Completed in a very timely manner. Nico has always been very helpful when I have come in for service on either of our cars More

by akhog01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2019

Visiting friends! Had tire replaced, oil change, and rotation of tires. Pretty smooth experience! Mark Tadic from finance expedited the whole visit. I appreciate the More

by Baron?!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Zakrzewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Latuska
October 29, 2019

Excellent experience. Nico was very helpful and professional in dealing with my warranty issues and maintenance concerns. My car came back looking like the day I drove it off the lot. More

by Mathew
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
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