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BMW of Anchorage - Service Center

Anchorage, AK

4.9
193 Reviews

193 Reviews of BMW of Anchorage - Service Center

Sort by
January 04, 2025

Staff at BMW are always professional and courteous and go above and beyond on my car. More

by jjamie99515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

BMW of Anchorage responded

It's great to hear that the team at BMW of Anchorage continues to provide you with professional and courteous service. We appreciate you sharing your positive experience and look forward to helping you again in the future!

January 03, 2025

It was my first oil service performed after purchasing the car from BMW. The appointment was timely and the detailed video file was sent my phone describing any findings which there were none- Customer More

by Yukonnorth19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

BMW of Anchorage responded

We're delighted to hear that your first oil service experience with BMW of Anchorage was smooth and informative. Thank you for recommending us, and we look forward to serving you again in the future!

January 02, 2025

As always, my experience was amazing. Each time I go in whether it’s just for an oil change or a major repair I am treated very well More

by Utmoh12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

BMW of Anchorage responded

Thank you for sharing your experience with us at BMW of Anchorage! We're delighted to hear that our team consistently provides excellent service, whether it's a simple oil change or a major repair. We appreciate your continued trust in us!

December 29, 2024

My experience with this dealership was awesome! !!! Trent and Matt were very helpful and professional. Keep up the good work! You guys are awesome!!! More

by scheron32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent, and Matt in the service dept.
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Dec 30, 2024 -

BMW of Anchorage responded

Thank you for the enthusiastic feedback! We're delighted to hear that Trent and Matt provided such a helpful experience at BMW of Anchorage. We appreciate your support and look forward to serving you again in the future!

December 28, 2024

We were met by a very energetic young man. Very courteous. Arriving in the showroom we were met by a very knowledgeable salesman by the name of Alex. All round excellent experience! More

by Kingfisher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Bendit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

BMW of Anchorage responded

Thank you for sharing your experience with us at BMW of Anchorage! We're delighted to hear that Alex and our team provided an excellent service. We appreciate your support and look forward to seeing you again!

December 28, 2024

Trent and the crew at BMW of Anchorage are incredible! I love my BMW and the service department would be a huge reason why I would buy another BMW. More

by Staceyallen907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Mendenhall
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Dec 30, 2024 -

BMW of Anchorage responded

Staceyallen907, we're delighted to hear that Trent and the team made such a positive impact on your experience at BMW of Anchorage! Enjoy every moment with your BMW, and we look forward to seeing you again in the future.

December 27, 2024

Trent Mendenhall is great! His focus on customer service is why I stay with BMW! More

by Pfeifer_misty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent Mendenhall
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Dec 27, 2024 -

BMW of Anchorage responded

Misty, we’re so glad to hear that Trent Mendenhall made such a positive impact with his outstanding customer service! It’s wonderful to know that his dedication keeps you coming back to BMW of Anchorage. We look forward to serving you again in the future!

December 27, 2024

Usually great, this time i did not like the swearing and loitering of employees out in the lobby/ waiting area More

by kbrehm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Billman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
3.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Zakrzewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Swan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

BMW of Anchorage responded

Thank you for sharing your feedback. We're disappointed to hear about your recent experience and sincerely apologize for any discomfort caused. This is not the standard we hold ourselves to, and your concerns will be addressed with our team to ensure a more professional environment moving forward. If you'd like to discuss this further, please don't hesitate to reach out. Best, Nicolas Tapafua - Service Manager - 907-646-7546

December 26, 2024

Best service department in Alaska! Trent is my service advisor he is professional, courteous and always there to help. The service department guys always take such good care of my More

by HJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Billman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent Mendenhall
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Dec 27, 2024 -

BMW of Anchorage responded

Thank you for the glowing review! We're delighted to hear that Trent and our service team at BMW of Anchorage have provided such excellent care. We appreciate your recommendation, and we hope to see you again soon!

December 17, 2024

Every time that I bring my truck into BMW for service, I am beyond impressed. There are A LOT of dealerships in Anchorage who quite honestly, do not care one iota about their customers. They know that the More

by anchortown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

BMW of Anchorage responded

Thank you for sharing your experience with BMW of Anchorage! We're delighted to hear that our team consistently provides excellent service and makes you feel valued, even when servicing a RAM truck. We look forward to assisting you in the future, perhaps with a new BMW!

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