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BMW of Anchorage - Service Center

Anchorage, AK

4.9
214 Reviews

214 Reviews of BMW of Anchorage - Service Center

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February 26, 2025

Trent has been my service advisor since I can remember and he’s the best at advising me on options and even has incredible knowledge when it comes to my X2. Give him a raise or a bonus! More

by jhenry.ak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Billman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent Mendenhall
Feb 26, 2025 -

BMW of Anchorage responded

We're delighted to hear about your positive experiences with Trent at BMW of Anchorage! We'll definitely pass along your praise and appreciation. Thanks for being a valued customer! We hope to see you again soon!

February 20, 2025

Trysten was very professional and took extra time explaining the issue with my car. The video from the mechanic was an added bonus and appreciated. I very much appreciate the shuttle service BMW prov More

by craftyme77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy, mechanic
Feb 21, 2025 -

BMW of Anchorage responded

We're delighted to hear that Trysten and the team at BMW of Anchorage provided you with a professional experience. It's great to know that our video updates and shuttle service added value for you. Thank you for your loyalty over the years!

February 19, 2025

Phyllis made things better. She is very tentative and takes good care of her customer. I recommended my friends to bmw dealership because of it. The service department is also v More

by Vi Truong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Swan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

BMW of Anchorage responded

Vi, thank you for recommending us and sharing your positive experience with Phyllis and the service team at BMW of Anchorage! We're glad to hear that our communication efforts made a difference. We look forward to serving you again in the future!

February 17, 2025

Love that technician takes a video of what’s wrong, and offers clear course of action. Billing is fair but can be a little pricy—but we are talking about a Mini/BMW. More

by gdalgiene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

BMW of Anchorage responded

Thank you for sharing your experience with BMW of Anchorage! We're glad to hear that the video updates and clear communication from our technician were helpful. We appreciate your understanding regarding pricing, and we're here if you need anything else!

February 17, 2025

Courteous, always considerate of my time restraint Professional I trust the crew with my car explicitly More

by partain53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristan
Feb 17, 2025 -

BMW of Anchorage responded

Thank you for trusting the team at BMW of Anchorage with your vehicle! We're delighted to hear that our courteous and professional service met your expectations. We look forward to assisting you again in the future!

February 16, 2025

Quick follow up and great customer service. Advisor went above and beyond from what they had to. Repair was completed in time and as promised. More

by Charles P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

BMW of Anchorage responded

Charles, we're delighted to hear about your positive experience with our team at BMW of Anchorage. It's wonderful that the advisor exceeded expectations and ensured timely repairs for you! Thank you for sharing this feedback.

February 15, 2025

"The service was outstanding! The staff were incredibly friendly and explained everything clearly, ensuring I understood the necessary repairs. I would definitely recommend them More

by thobson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Carberry and Trent
Feb 18, 2025 -

BMW of Anchorage responded

It is great to hear that you had an outstanding experience at BMW of Anchorage! Our team takes pride in providing clear communication and reliable service, and we appreciate your recommendation. We look forward to assisting you again in the future!

February 03, 2025

Excellent service ! Helpful & Friendly Certainly Appreciated having a loaner car when car in for service . More

by Judy Sedwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Zakrzewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Feb 04, 2025 -

BMW of Anchorage responded

Judy, it’s fantastic to hear you had an excellent experience at BMW of Anchorage! We’re so glad our team could provide helpful and friendly service, and that the loaner car was a convenient option for you. We look forward to assisting you again in the future!

February 03, 2025

Excellent service department. I love that they will pick up and drop off my car. Matt is very conscientious and always makes sure me and my car are well cared for. More

by Jean K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Carberry
Feb 03, 2025 -

BMW of Anchorage responded

Jean, thank you for sharing your experience! It’s fantastic to hear that Matt and our service team have taken such great care of you and your car. We look forward to serving you again soon!

February 02, 2025

Quick and efficient service. Service advisors are amazing and everyone is always very helpful. I've bought multiple cars from this dealership and don't have any desire to buy fro More

by Kam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Billman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Zakrzewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Siracusa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Swan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan Carlos
Feb 03, 2025 -

BMW of Anchorage responded

Kam, thank you for your continued trust in BMW of Anchorage! We're delighted to hear that our team consistently provides quick and efficient service. We look forward to serving you again in the future!