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BMW of Anchorage - Service Center

Anchorage, AK

4.9
176 Reviews

176 Reviews of BMW of Anchorage - Service Center

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December 27, 2024

Usually great, this time i did not like the swearing and loitering of employees out in the lobby/ waiting area More

by kbrehm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Billman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
3.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Zakrzewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Swan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

BMW of Anchorage responded

Thank you for sharing your feedback. We're disappointed to hear about your recent experience and sincerely apologize for any discomfort caused. This is not the standard we hold ourselves to, and your concerns will be addressed with our team to ensure a more professional environment moving forward. If you'd like to discuss this further, please don't hesitate to reach out. Best, Nicolas Tapafua - Service Manager - 907-646-7546

December 26, 2024

Best service department in Alaska! Trent is my service advisor he is professional, courteous and always there to help. The service department guys always take such good care of my More

by HJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Billman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent Mendenhall
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Dec 27, 2024 -

BMW of Anchorage responded

Thank you for the glowing review! We're delighted to hear that Trent and our service team at BMW of Anchorage have provided such excellent care. We appreciate your recommendation, and we hope to see you again soon!

December 17, 2024

Every time that I bring my truck into BMW for service, I am beyond impressed. There are A LOT of dealerships in Anchorage who quite honestly, do not care one iota about their customers. They know that the More

by anchortown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

BMW of Anchorage responded

Thank you for sharing your experience with BMW of Anchorage! We're delighted to hear that our team consistently provides excellent service and makes you feel valued, even when servicing a RAM truck. We look forward to assisting you in the future, perhaps with a new BMW!

December 14, 2024

Trent is 👌🏼👌🏼👌🏼. He has excellent communication and gives top notch customer service! I cannot recommend highly enough! More

by austincharity
Recommend Dealer
Yes
Employees Worked With
Trent Mendenhall
Report | Print
Dec 16, 2024 -

BMW of Anchorage responded

It’s great to hear, Austin! We’re so glad that Trent was able to provide you with excellent communication and top-notch service. Thank you for recommending him, and we look forward to serving you again soon!

December 13, 2024

That's really hard to do every time I walk in everyone's very friendly. And also, they take really good care of me. Make sure that everything is set.It's absolutely amazing More

by SMPendagast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

BMW of Anchorage responded

We're delighted to hear that you consistently have a positive experience with our team at BMW of Anchorage! Thank you for the kind words, and we look forward to continuing to provide amazing service.

December 12, 2024

Matt is a fantastic service writer. Thank you Matt for your assistance in servicing my vehicle. More

by akdk1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Dec 13, 2024 -

BMW of Anchorage responded

We're so glad to hear Matt provided fantastic service and helped with your vehicle! It’s always a pleasure to know our team makes such a positive impact. We truly appreciate your feedback and look forward to assisting you again!

December 12, 2024

Service department is and always has been extremely attentive and through and honest with the diagnosis and cost. More

by Bbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Mendenhall
Report | Print
Dec 13, 2024 -

BMW of Anchorage responded

It's great to hear about your positive experience with our service department, Brown! We take pride in providing attentive, thorough, and honest service, and we’re thrilled to know you’ve consistently had that experience. We look forward to assisting you again soon!

December 09, 2024

Great service Great customer support Friendly service Communication was on point and quick in and out service. More

by cappyboii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Carberry
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Dec 10, 2024 -

BMW of Anchorage responded

We appreciate you for sharing your experience with BMW of Anchorage! We're delighted to hear that our team provided great service and efficient communication. We appreciate your support and look forward to serving you again in the future!

December 05, 2024

Service advisor Trent is the best of the best, has tremendous knowledge and focuses on customer service. Thank you, Trent, for the awesome service! More

by sscheevel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent in service
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Dec 06, 2024 -

BMW of Anchorage responded

Thank you for sharing your experience, Scheevel! We’re delighted to hear that Trent provided you with top-notch service at BMW of Anchorage. His dedication to knowledge and customer care truly sets him apart. We’ll be sure to pass along your kind words, and we look forward to assisting you again!

December 02, 2024

Great service this time thank you. Great customer service took the time to talk to me . More

by lilflyingms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

BMW of Anchorage responded

Thank you for your feedback! We’re glad to hear you received great service and that our team took the time to assist you. We truly appreciate your recognition and look forward to helping you again in the future!

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