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BMW of Anchorage - Service Center

Anchorage, AK

4.9
239 Reviews

239 Reviews of BMW of Anchorage - Service Center

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June 02, 2025

I love this dealership because of Trent in the Service Department. His customer service is 10/10! More

by lashinak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent in service
Jun 03, 2025 -

BMW of Anchorage responded

Lashinak, we’re so glad to hear Trent continues to make your visits exceptional! His dedication to top-notch service at BMW of Anchorage truly sets the tone, and your kind words mean a lot. We look forward to your next visit!

June 01, 2025

Trysten Diffenderfer is the best. As a person who work in customer service, his attention to detail & follow up made what could have been a stressful experience, into a pleasant one. More

by AH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Swan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trysten Diffenderfer
Jun 02, 2025 -

BMW of Anchorage responded

Trysten’s dedication really shines through in your experience, AH. It’s great to hear how his attention to detail and follow-up turned things around for you. We appreciate you sharing this and hope to assist you again at BMW of Anchorage!

June 01, 2025

BMW of Anchorage service has never dissapointed me in 11 years of MINI ownership. They are a top notch crew. More

by Bea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Lomman
Jun 02, 2025 -

BMW of Anchorage responded

Bea, it’s incredible to hear how BMW of Anchorage has been a reliable partner throughout your 11 years of MINI ownership. Your loyalty means the world to us, and we’re honored to provide top-notch service that keeps you coming back. Looking forward to continuing to support you and your MINI for many more years!

May 24, 2025

Trent always provides great attention to my questions and schedules the appointments for my vehicles and for what is needed to be accomplished for each of them. I’m always treated with respect and considerat More

by carollee.clayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent and the guy who did my latest check.
May 26, 2025 -

BMW of Anchorage responded

Carollee, it’s wonderful to hear how well Trent takes care of your vehicle needs with such respect and attention. That kind of service makes all the difference. We appreciate you sharing your experience and look forward to helping you again at BMW of Anchorage!

May 20, 2025

Everyone I come in contact with at BMW of Anchorage has the absolute best customer service! A+ experience every time. More

by balazs.cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent
May 20, 2025 -

BMW of Anchorage responded

Thank you for sharing your positive experience with BMW of Anchorage! We're delighted to hear that our team consistently provides top-notch service. We look forward to serving you again in the future!

May 17, 2025

Any and all appointments I’ve had have been easy to schedule and the staff has always been helpful and courteous. More

by nsbaechler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

BMW of Anchorage responded

We're delighted to hear that scheduling appointments has been a breeze and our team at BMW of Anchorage has provided helpful service. Thanks for sharing your experience!

May 17, 2025

Great service. Only thing is I needed front and rear wipers changed. Only front done and rear is ripped. I did tell the service writer. So now another trip to purc More

by irishheart2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

BMW of Anchorage responded

Thank you for sharing your feedback with us at BMW of Anchorage. We're glad to hear the service was great, but we apologize for the oversight with your rear wiper. Please feel free to reach out so we can make it right on your next visit!

May 17, 2025

Totally overjoyed with the BMW Anchorage Service Department. Under the leadership of Service Manager Nico Tapafua, my concern and the resolution was phenomenal! His team of technicians and customer More

by barden@gci.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeWayne - Parts Department
May 19, 2025 -

BMW of Anchorage responded

Thank you for sharing your positive experience with the BMW of Anchorage Service Department! We're delighted to hear that Nico Tapafua and his team provided exceptional care and service. We appreciate your support, and we're here whenever you need us!

May 17, 2025

With a brake sensor failing shortly after departing, I was pleased to be given a loaner while the problem resokved More

by jay.mckee68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phyllis Halverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trent Mendenhall
May 19, 2025 -

BMW of Anchorage responded

We're glad to hear that our team at BMW of Anchorage could provide you with a loaner while resolving the brake sensor issue. Thank you for your patience and understanding!

May 14, 2025

I go here for my lifetime oil changes. It’s simple to make appts online. They offer a shuttle to and from my workplace when I have my car getting worked on. No problems so far. More

by Insomeforest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Tapafua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

BMW of Anchorage responded

Thank you for sharing your experience with BMW of Anchorage! We're glad to hear that our services, including the convenient shuttle and online appointment system, have been meeting your needs. We look forward to continuing to serve you in the future!

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