BMW of Alexandria - Service Center

BMW of Alexandria's service department was unfortunately one of the worst experiences I've had with BMW, which should live up to be the luxury brand that it markets itself to be. I dropped my car off on Fri one of the worst experiences I've had with BMW, which should live up to be the luxury brand that it markets itself to be. I dropped my car off on Friday to be seen for an iDrive system malfunction which ended up drowning the battery. I was promised a loaner, then upon arrival was told the loaner wasn't available and they refused to drive me back to my home as it was an extra 2 miles outside the radius of their shuttle. Upon being firm, they provided me with an "older loaner." I left my vehicle and did not hear back until Tuesday, upon reminding them to get back to me, at which point I received a video from the technician and a repair estimate totaling over $5,500. In the video, the technician contradicted himself and said that the repairs were not guaranteed to fix the issues. It was obvious that the technician and service managers did not listen to my issues. Furthermore, I was told that my engine mounts were completely blown out and had to be replaced at a cost of $3,500. I picked my car up immediately, and took it to BMW of Silver Spring. There, the issue was diagnosed immediately and fully covered under warranty. The technician there double checked the engine mounts and found them to be completely fine, as they only go out at around 100,000 miles (my car is at 55,000). I ended up only needing to replace my battery, as everything else was covered under my warranty, which BMW of Alexandria wanted to charge me thousands of dollars for. Their service department blatantly tried to rip me off for thousands of dollars, which is immoral and possibly illegal. This is not what should be expected from a BMW dealership and I recommend to avoid this place at all cost. More

Alexandria BMW provided excellent service today and every time I’ve used them over the past eleven years. The requested service was completed as well as a multi point inspection which is complementary. every time I’ve used them over the past eleven years. The requested service was completed as well as a multi point inspection which is complementary. Bella, my helpful service rep, gave me an estimate of cost and time to complete the requested maintenance items. More

I'm not going to this dealer anymore. it,s real bad services and any associate not real kindness.i,m not happy it,s real bad services and any associate not real kindness.i,m not happy More

last minute service. great costumer service. werw able to help me same day o replace a flat tire great costumer service. werw able to help me same day o replace a flat tire More

Very disappointed . Service at this dealer was very bad. Even after make an appointment and request a loaner, they do not have a loaner car. Service was uncomplet Service at this dealer was very bad. Even after make an appointment and request a loaner, they do not have a loaner car. Service was uncompleted at the end of the day. Car was returned to me whit some greasse on the fender and argued to clean it. Sheethy Service for the money that we spending More

Great service, excellent staff, loved the video of showing me the inspection. Explain everything to you. showing me the inspection. Explain everything to you. More

First impression pulling up for service was the courteous greeting … service advisor was outstanding and thorough, answering all of my concerns… keeping me abreast of the progress.. explanation of services d greeting … service advisor was outstanding and thorough, answering all of my concerns… keeping me abreast of the progress.. explanation of services done and prompt!. Would recommend this dealership for sales and service… More

Thank you Marcelo for the excellent service you have provided. You’re professional, courteous, and very pleasant to talk to. Thank you for keeping me informed of progress. Happy customer 😊 provided. You’re professional, courteous, and very pleasant to talk to. Thank you for keeping me informed of progress. Happy customer 😊 More

Believe the negative reviews you see here wrt their service department. Terrible customer service; they actively look for ways not to honor their own promotions once they have you in the door; less tha service department. Terrible customer service; they actively look for ways not to honor their own promotions once they have you in the door; less than knowledgeable service reps who blame their inferior service on management with an “I just do what Im told”. Be wary of any ” recommended repairs or services here”. Finally took advice of several friends who switched to BMW Fairfax for service and the experience is night and day. They actually treat you like someone who has spent 6 figures on a vehicle and they have earned my trust! 2023 M850 owner More

Car wizard is excellent, well informed, helpful, technicians do good work, will continue getting my BMWs serviced here. technicians do good work, will continue getting my BMWs serviced here. More