BMW of Alexandria - Service Center

Vehicle Drop Off and Use of Loaner Process I arrived at this dealership on Monday, June 5, 2017, at 7:25 a.m. to drop my vehicle off for service and pick up a loaner. At 8:25 a.m., exactly on I arrived at this dealership on Monday, June 5, 2017, at 7:25 a.m. to drop my vehicle off for service and pick up a loaner. At 8:25 a.m., exactly one hour later, I left the dealership after having requested to have my vehicle back so that I could go on to work. First, it should not have taken this long. I had completed all paperwork and was waiting for a loaner. After sitting and waiting for a while, I decided to go and inquire as to the status of loaners. To my dismay, there were no more available loaners. However, no one bothered to give me this information before or during my wait. I then proceeded back to the service counter to request that they bring my vehicle from the back because I needed to get to work. None of their alternative modes of transportation worked because I work in Bethesda. This process need to fixed. An hour was way too long to wait for a loaner and then end up not getting one. This was a colossal waste of my time. Although, I left home early, I was late getting to work. What's ironic about this is that I had a 7:30 a.m. appointment. According to my tech, it helps to have an appointment. This proved not to be true. Folk were given loaners on a first-come first-served basis. Appointment or not. More

GO SOMEWHERE ELSE I don't know what I was thinking bringing my BMW back here for service! I really don't think the service department is trustworthy. The worse thing a I don't know what I was thinking bringing my BMW back here for service! I really don't think the service department is trustworthy. The worse thing about it is I bought my car from them! Next time I will go elsewhere. It has been constantly painful to deal with them over the lifetime of my BMW. You can tell they have issued as they appear to have a high turnover rate among their service writers and service managers. My advice GO SOMEWHERE ELSE! More

Amazing Customer Service!! Jeff Rodriguez was amazing!!! He was very knowledgeable and answered all our questions. He was really professional and took the time to help us find Jeff Rodriguez was amazing!!! He was very knowledgeable and answered all our questions. He was really professional and took the time to help us find the car that we were looking for. I would totally recommend BMW of Alexandria and in particular; Jeff Rodriguez!! More

Poor experience, The advisor has a Bad relation with customer,not feeling welcome at all,feel like going to visit an immate in prison,service director got an attitude, The advisor has a Bad relation with customer,not feeling welcome at all,feel like going to visit an immate in prison,service director got an attitude,takes things personal,should not been in the Business More

Superstar Service Team Suhaylah is a top notch associate who always goes above and beyond to ensure her customers are given the utmost care and service with each visit. Ev Suhaylah is a top notch associate who always goes above and beyond to ensure her customers are given the utmost care and service with each visit. Even when I am waiting in line while she assists someone in front of me or over the phone it is always evident that she really cares about each customer. There are times I may not be visiting the service center under the best of circumstances, and may even be in a bad mood. Her bright personality, and proactive customer service actions always shift my mood for the better. Thank you! More

Perfect 10!!! I work with Dena and Sam. Great staff, everyone is super kind and knowledgeable about BMW. Highly recommend this dealer to anyone who's in the market I work with Dena and Sam. Great staff, everyone is super kind and knowledgeable about BMW. Highly recommend this dealer to anyone who's in the market for a car and service!! More

Service Visit 03/24/15 Again, I have nothing but the highest praise for my most recent service visit. Service Advisor Dena Van provided excellent, professional help, from g Again, I have nothing but the highest praise for my most recent service visit. Service Advisor Dena Van provided excellent, professional help, from greeting me, taking my information, arranging for a loaner car, and calling me the next day when it was ready. I would be remiss if I didn't mention that just before leaving, when Dena was busy with another customer, another (female) Service Advisor whose name I forgot (1st work station on left when you enter their area) kindly synchronized my Android phone to my car's phone system. The mechanics who serviced my car did an Outstanding job as well. Gerald F. Merna A proud 2010 528xi Owner. More