BMW of Alexandria - Service Center

Fast, timely and thorough responses from my service rep, Max, made the process easier and pleasant. I felt very well taken care of. Max, made the process easier and pleasant. I felt very well taken care of. More

Micheal Smith provided excellent service! Appreciate how he took action to research alternative options to service my vehicle and returned it as soon as possible. Also appreciate him addressi Appreciate how he took action to research alternative options to service my vehicle and returned it as soon as possible. Also appreciate him addressing my manufacturing defective windshield concerns, even if the issue could not be resolved at the dealer level. Foreman Mike was also very helpful in strategizing ways forward to address the defective windshield concerns. Great customer service, ethical performance, and overall great experience. Something to improve: dealership should improve availability and the assignment of loaner vehicles. Customers may be more willing to perform additional recommended services if they did not have to wait at the dealership. Some customers travel from far to get service at your location because of the positive experience. Michael, keep up the great customer service and performance. Will be back to see you in the future. More

One of the best experiences I have ever had at a dealer! Max went above and beyond! Max went above and beyond! More

Myrna was wonderful to work with. She was attentive and kept me up to date throughout the process. I was very satisfied with service! She was attentive and kept me up to date throughout the process. I was very satisfied with service! More

My only issue is that BMW if Alexandria changed all four brakes and rotors 16,000 miles ago. Why did my back brakes/rotors get worn out so quickly? I tried to get an answer but have not been able to co brakes and rotors 16,000 miles ago. Why did my back brakes/rotors get worn out so quickly? I tried to get an answer but have not been able to connect. More