BMW of Alexandria - Service Center

Good customer service. Good with providing you with service timing and update. Loaner dept. is also good. Good with providing you with service timing and update. Loaner dept. is also good. More

Mike Smith was exceptional! He's very thorough and took the time to explain, and go over the services needed, cost associated with those and what would be covered. It was our fi He's very thorough and took the time to explain, and go over the services needed, cost associated with those and what would be covered. It was our first time at this location as we just moved to the area and we were very pleased with the customer service. More

Technical inspection was very thorough and the needed work was done with care of details. The staff were very polite and helpful. work was done with care of details. The staff were very polite and helpful. More

Entire car service experience was amazing; from drop off, provided loaner, in between updates/communication/ confirmations to pick up. Huge thanks to Bulent, Ina, Kathleen, Steve and cashier crew. Whole team provided loaner, in between updates/communication/ confirmations to pick up. Huge thanks to Bulent, Ina, Kathleen, Steve and cashier crew. Whole team are super kind, caring and professional!!! More

Good morning. I visited BMW of Alexandria to perform a few services. It was very efficient to schedule an appointment online. My service advisor was outstanding; h I visited BMW of Alexandria to perform a few services. It was very efficient to schedule an appointment online. My service advisor was outstanding; his name is Michael Smith. More

Overpriced and slow service, It is just outrageous at what the dealership thinks of there customers what the dealership thinks of there customers More

The service department was amazing, Bella Diaz is a rock star!!!! She provided top notch customer service and made sure I was always updated on the status of my car. star!!!! She provided top notch customer service and made sure I was always updated on the status of my car. More

Excellent check in and great communications about my vehicle. Thanks to the staff, great service vehicle. Thanks to the staff, great service More

They originally told me my car would be ready by 4 pm because I said I had an 5:45 appointment I needed to make. My car wasn’t ready until almost 5:30. In addition when I got my car it had a large brown because I said I had an 5:45 appointment I needed to make. My car wasn’t ready until almost 5:30. In addition when I got my car it had a large brown dirt stain on the side that wasn’t there before. There is some damage to the car. They don’t treat your car as if it was their own car. More