BMW of Alexandria

I just leased a new 328i from BMW of Alexandria. I worked w/ Paul Blakeman. Paul is a great guy to work with. He sent me weekly status updates on my order to keep me posted on its progress. When it came time w/ Paul Blakeman. Paul is a great guy to work with. He sent me weekly status updates on my order to keep me posted on its progress. When it came time to talk numbers, Paul opens with a very reasonable price. My car's negotiated capital cost was at or around invoice, before incentives and discounts were applied (which brought the cap cost below invoice). When the car arrived, I decided I didn't like it. Paul said that's no problem, and got me behind the wheel of a car that I absolutely love. I thought there was no way I'd be able to walk away from a car that I custom built, but Paul made it seem like it was a non-issue, which was great. My overall experience with him was great, and I look forward to the next BMW I'll be getting from Paul. More

As a first time car buyer, I was really impressed by the level of services I received from this dealership. From the receptionist, to finance, to the sales representative- all treated me with first class se level of services I received from this dealership. From the receptionist, to finance, to the sales representative- all treated me with first class service. More

I found the deal on line and called them. Paul was the person who helped me and the whole purchase experience was so cool. He did his best to earn my trust and the business. He is professional and trustwo person who helped me and the whole purchase experience was so cool. He did his best to earn my trust and the business. He is professional and trustworthy, so I feel pleasure to work with him. More

This car is my fourth BMW. Each sales experience is top-notch, and this one was no exception. Paul and I scheduled an appointment, and he carefully listened to my requirements and took me out to test top-notch, and this one was no exception. Paul and I scheduled an appointment, and he carefully listened to my requirements and took me out to test drive three different models. One of those models--the 535 xi GT-- I had viewed on line and dismissed because I thought it looked like a station wagon. Paul took a chance and showed me this car, and it looks so much better than the online views show. I came for a second appointment to get a family member's opinion before ordering the car. Paul was so helpful as I made my decision. After we placed the order, he sent me an email every week with the manufacturing and shipping status. On pickup day, everything was smooth. I'm thrilled with my 535 xi GT and will use this dealership for my fifth BMW in a few years. Paul Blakeman is my car guy. More

This Service department is big scam. All you BMW owners if you do take your care over there make sure the service is done. Because they tell you something else and works is done incomplete and they are wai if you do take your care over there make sure the service is done. Because they tell you something else and works is done incomplete and they are waiting for you car to break down so they can make money on it I guess. I rather take my car to Sterlng or Fairfax. More

This dealership understands the importance of great guest service. Before, during, and most importantly AFTER the sale. They are willing to help, knowledgeable, and are very helpful. I will definitely retur service. Before, during, and most importantly AFTER the sale. They are willing to help, knowledgeable, and are very helpful. I will definitely return here over and over! More

I found a Mercedes E320 there for a good price. But I was treated the worst I've ever been treated at a dealership. They have yet to fix the scratches on the bumper that they promised to fix when I purchased treated the worst I've ever been treated at a dealership. They have yet to fix the scratches on the bumper that they promised to fix when I purchased the car - (I have it in writing, I emailed them pictures of the screatches, and no response). I didn't get my license plates and registration until after the temporary tags were expired. They would not return my phone calls, so I had to drive 45 minutes each way in order just to speak with someone about the tags. Also I was told I would be reimbursed for the cost of my Maryland state inspection, and as you guessed it, that did not happen. I'm big on customer service, and its insulting when the manager, Mike Arata (who seems like a very nice guy) didn't even think I was worthy of a return phone call. Also, if you ever need a rental car for any service there, be prepared to wait for an hour. I really wanted my experience to be good here, but all I can say is, I'm embarrassed for the way I was treated there. I would have spent more at another dealer if I'd know the service I would get after the sale. More

The deal I got from them was so awesome. The purchase experience was so cool. The manager came to me and thanked me for purchasing the car there. Paul the sales person helped me so much for leaning every experience was so cool. The manager came to me and thanked me for purchasing the car there. Paul the sales person helped me so much for leaning every bottom of my new lovely X5. Even though the sales is finish, still whenever I call him, he answers me right away and asnwer every single question that I have. IF you want to get the best deal, go to him. More

I bought a used (2009 BMW328xi) car from Paul Blakeman at BMW of Alexandria and couldn't have had a better experience. The first time I went in, he asked if we could get a deal done that night and I told hi BMW of Alexandria and couldn't have had a better experience. The first time I went in, he asked if we could get a deal done that night and I told him if everything worked out perfect we could but that I doubted it. I was trying to trade in a used car and wanted to get the most I could for that. We ended up spending close to three hours and I left with a lot more knowledge but no car. I tried to sell my car on my own and couldn't get what I wanted. I went back to him and asked what he'd give me for my car. He gave me a number and I told him I needed more. He asked how much, I told him and he agreed. I went back in the next weekend and looked at pretty much every 2009 BMW 328i they had. I know he had to have been getting impatient as I just couldn't make up my mind. They had a lot of cars and I must have taken 6 - 8 of them out for test drives. I was there for about 5 hours. I finally settled on one, and we agreed on a price. We started the final paperwork and he told me it was certified pre-owned- after we'd agreed on a price! Now I know that's always a big selling point but it wasn't advertised as such because actually it had been certified about six months ago- so I got an extra two and a half years on the warranty- instead of running out in January, 2013 it runs through January 2015! Then, after he talked to the finance guy, he told me that in addition to it being certified, the car also has free maintenance for the life of the warranty, or through January 2015! I've been at other dealers where they would have tried to jack up the cost as a two year additional warranty would have cost over two grand and the free maintenance even more. Not Paul, though. There was one little hiccup which was as much my fault as his. He could easily have blown me off as the deal was already done and there really wasn't anything I could do about it. But instead he asked what he could do to make it right- as he wanted my experience at BMW of Alexandria to be a great one. He offered me some extras when he really didn't need to do that- just so he was sure I was 100 percent happy with my deal. Mark S. More