BMW of Alexandria

If I could give minus stars, I would’ve given that. The worst place to come for Service. They do not care about the customers at all. I came for basic safety inspection which I made an appointment for. The worst place to come for Service. They do not care about the customers at all. I came for basic safety inspection which I made an appointment for. After arriving on time, 1 advisor named Max tells me he’ll be with me in couple of minutes then makes me wait for 30 minutes and tells me he won’t be able to check me in. While other advisors are just walking around Chitchatting without assisting customers. Just for something small like a VA safety inspection I had to spend over 2 hours in the dealership. More

Michael Smith is excellent at customer service even when the building was in shambles. I appreciate his work effort. I look forward to a continuous partnership the building was in shambles. I appreciate his work effort. I look forward to a continuous partnership More

The professionalism of the stall was noteworthy. They went above and beyond to ensure my needs were met They went above and beyond to ensure my needs were met More

Max did great job. Technician also did great work. Break in service was done quickly and cleanly. Technician also did great work. Break in service was done quickly and cleanly. More

It’s okay, the service could be faster. The again you have to appreciate them trying to handle your car with care I still advise people to video record your car before handing it over. Th The again you have to appreciate them trying to handle your car with care I still advise people to video record your car before handing it over. The dealership tries to do it but you should maintain your own records to cross examine. More

The BMW service provider is amazing her name is Brittany and she person Karishma she’s really helpful and very professional because of her about the two cars the both of the staff in BMW are amazing and she person Karishma she’s really helpful and very professional because of her about the two cars the both of the staff in BMW are amazing More

I received optimal service. From beginning to the end, the professionalism of the staff (Maxim) to the end result of my car being fixed, I was highly satisfied. I was kept abrea From beginning to the end, the professionalism of the staff (Maxim) to the end result of my car being fixed, I was highly satisfied. I was kept abreast of where my car was in the service process and even through the negotiations with the warranty company. They were top notch and went above and beyond! More

Great service provided by the dealership. Michael Smith was attentive to my needs and was a remarkable agent. Highly recommend him. Michael Smith was attentive to my needs and was a remarkable agent. Highly recommend him. More

Disappointed with Recent Service Visit and advisor “Ina Pacheco” I have been bringing my car to this dealership for a decade and have usually had positive experiences. Unfortunately, my recent visit wit Pacheco” I have been bringing my car to this dealership for a decade and have usually had positive experiences. Unfortunately, my recent visit with a service advisor named Ina was frustrating. Initially, I came in on Thursday at my appointment time. I came in for an oil change and to have the steering wheel checked, since it had been flagged during my state inspection. Ina briefly looked over the request and told me to come back the next morning. She stated this would take a long time to fix and could cost thousands, even though I never asked for a quote at the time. When I returned the next morning, there was no greeting. Ina seemed disengaged and told me to leave the car until Monday. I explained that I was not planning to leave it for that long and would rather bring it back another time for a more detailed check. I decided to just move forward with the oil change. Here I tried to explain issues I’ve been experiencing—on multiple occasions right after oil changes, I see a message saying “oil at a minimum, add more oil now.” She didn’t listen, was very dismissive, and simply said “yeah, high mileage car…” I couldn’t understand what she meant, and she appeared distracted and disengaged. After the service was finished, I saw my car pulled into the pickup area but waited nearly an hour to check out because I could not find Ina. I was with my child and asked the cashier if I could pay, but was told I needed to speak with my advisor first. There were no updates during that entire time. I went to the floor supervisor, explained the situation, and he graciously stepped in and helped me check out after we spoke. While I understand she appears new, basic professionalism, listening to the customer, showing courtesy, and ensuring timely communications should not be overlooked. The dismissiveness and lack of consideration, especially knowing I had a child with me, made the experience especially frustrating. Overall, I have valued this dealership and the service team for over a decade, but this particular interaction fell well below the standard of professionalism and care I have known in BMW Alexandria and expect from this location. More

Need more loaner vehicles or pay for Uber/Lyft rides; also there’s too great a backlog in service also there’s too great a backlog in service More