BMW Service & Parts

The entire staff are courteous, professional , well knowledgeable in their job duties. Overall Great service thats why I continue to bring my vehicle at this service center. The service center is al knowledgeable in their job duties. Overall Great service thats why I continue to bring my vehicle at this service center. The service center is always clean and well stocked food station Ps. I had the opportunity to have all of the service reps assist me and all are outstanding. My main rep Ms Montford is just the best her service remain the same as when I brought my vehicle to the service center approximately six years now. More

This is the only BMW dealership I take my car to. It is always a pleasant experience when I visit. Both quick and great service. It is always a pleasant experience when I visit. Both quick and great service. More

Honest, timely, professional service. This BMW team really knows how to service and treat their customers. This BMW team really knows how to service and treat their customers. More

Amazing and very fast service. Beyond nice people start to finish. Everything was straight forward. Beyond nice people start to finish. Everything was straight forward. More

The company rep, Jill Smith, was fabulous. She sold my problem in two minutes! I would highly recommend her and BMW. She sold my problem in two minutes! I would highly recommend her and BMW. More

Very competitive and pleasant and job well done I very pleased with the service they let me know everything what going on with my car star to finish Pat Ricardelli very professional pleased with the service they let me know everything what going on with my car star to finish Pat Ricardelli very professional More

Excellent service from Tiffany to Doug and tech Paul. Very welcoming, friendly and great customer service Very welcoming, friendly and great customer service More

I recently had my black BMW 335i coupe serviced at the BMW service center where Arturo works, and my experience was remarkably positive. My situation was a bit complicated due to the involvement of a thir BMW service center where Arturo works, and my experience was remarkably positive. My situation was a bit complicated due to the involvement of a third-party warranty, but Arturo handled it with exceptional professionalism and dedication. Despite several hiccups and a lack of communication from the warranty company, Arturo didn’t give up. He persistently contacted the insurance company numerous times to resolve the issues. This level of commitment is rare, and it truly made a difference in my experience. Initially, Arturo and I had a bit of a misunderstanding, but I was impressed by how professionally he managed the situation. He maintained his composure and focus on resolving the issue at hand, which speaks volumes about his character and dedication to customer service. The quality of the repair work was top-notch. However, I noticed a slight oil smell in the car post-repair. Arturo’s response to this was exemplary – he invited me to bring the car back, free of charge, for an additional inspection. He went above and beyond to remove the residual oil, effectively eliminating the odor. In conclusion, Arturo is not just highly skilled and professional, but also incredibly patient and customer-oriented. His ability to navigate through challenging situations and his unwavering commitment to service excellence are commendable. I would highly recommend Arturo to anyone needing service at this BMW center. His expertise, coupled with his genuine care for customers, makes him an outstanding service provider. More

My experience at the Portchester Service Center is always positive, especially when attended to by Doug. His kindness, professionalism and knowledge is deeply appreciated. positive, especially when attended to by Doug. His kindness, professionalism and knowledge is deeply appreciated. More

Professional service from the guy who checks your car in to the clerk who takes your credit card. to the clerk who takes your credit card. More