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BMW Seattle
Seattle, WA
786 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 19, 2026
I reach out to them about a car in inventory - iX M60 on Friday Afternoon. I look at the details online (there are no photos yet)and do my research on the car. Me & my family head out there at 4:30pm and on Friday Afternoon. I look at the details online (there are no photos yet)and do my research on the car. Me & my family head out there at 4:30pm and we take a test drive. During the test drive I gave an offer. The salesperson had a cutoff around 5pm so we decide we’ll catch up online later. So we leave. Soon they accept my offer and send me the price printout at 5:30pm. I noticed in the printout - the mileage is noted as 32,000mi where in the listing in bmwseattle the mileage was 18,000mi. So i immediately let the salesperson know. He said he’ll look into it next morning. The next morning the salesperson confirms and we negotiate on the price over text and we agree. Now at 11:15am - we just set a pickup time of 12-12:30pm today & we start heading out. Suddenly, I get a text back at 11:30am from my salesperson that there is another person in the dealership who is now out in a test drive with the car and they’ll let me know if it doesn’t go through. I’m like “wait! What?” the rep told me - another rep took the car on a test drive. I ask “why dont you tell them the car is sold?” They offer me “another car is coming in which we can offer you as backup”. Then after I vent my frustration- the sales manager reaches out to explain that the second person was already on a test drive and they have the right to buy the car. Also tells me that the posted car photos have the mileage correct at 32,000 even though the listing says 18,000. I told him “the photos were not posted yesterday to the website”. He tells me: “oh well, they are up now”. Anyways - i hang up at this point realizing this is not a useful conversation. Absolutely unprofessional & definitely not what I expected from BMW . More
by lazeeb
Employees Worked With
Adam Newbold, Benson Yim
April 15, 2026
Great experience I love bmw. Andrew Massart was awesome and very knowledgeable and I will definitely come back whenever I have issues. Andrew Massart was awesome and very knowledgeable and I will definitely come back whenever I have issues. More
by emilyhofman21
Employees Worked With
Michael Albright
April 13, 2026
My experience with the Seattle BMW dealership has been mostly positive. In the past, I've had issues, questions and concerns that were never responded to. I stopped taking my 2016 4 series - choosing a d mostly positive. In the past, I've had issues, questions and concerns that were never responded to. I stopped taking my 2016 4 series - choosing a different (non BMW) shop to do the servicing. When I bought my current 5 series, I came back and the service (so far) has been better. More
by trlaconte
Employees Worked With
Josh Logan
April 12, 2026
Always great service. Quick, efficient, no fuss and straightforward interactions. Loaner service is a plus. They always accomodate me. Quick, efficient, no fuss and straightforward interactions. Loaner service is a plus. They always accomodate me. More
by margaritamercado
Employees Worked With
Alex Long, Alvaro Martinez
April 12, 2026
Tire got blowed, the tow truck tow to BMW Seattle, got there almost at 6pm, which is their closing time, but the staffs are professional and friendly and helped me, got me a loaner and replace the tires t there almost at 6pm, which is their closing time, but the staffs are professional and friendly and helped me, got me a loaner and replace the tires the next day, great experience. More
by Andy C
Employees Worked With
Riley Pagan
April 12, 2026
Always excellent service at bmw Seattle, clear communication and great work. Andrew is so helpful and personable, great team! communication and great work. Andrew is so helpful and personable, great team! More
by joannepetrina
Employees Worked With
Mark Harrington, Rachel O'Sullivan, Andrew Massart
April 09, 2026
I purchased my vehicle from this dealership but have also continued to get my service from here - Joshua Logan whom I worked with at my last service was a pleasure to work with keeping me informed throughout continued to get my service from here - Joshua Logan whom I worked with at my last service was a pleasure to work with keeping me informed throughout the process. More
by LeAnnLorbiecki
Employees Worked With
Robert Summerrise (proactive reach out to schedule service), London Agrawal, Josh Logan
