BMW Seattle

Josh Logan in service is the reason I continue to return to BMW Seattle and why I’d buy another vehicle from them. He’s the best in the business. to BMW Seattle and why I’d buy another vehicle from them. He’s the best in the business. More

TL;DR: Bought a 2021 Subaru Forester from BMW of Seattle in March 2025. Shad Walker made the process easy, low-stress, and fair. The car was priced well, in great shape, and the staff stayed friendly and he in March 2025. Shad Walker made the process easy, low-stress, and fair. The car was priced well, in great shape, and the staff stayed friendly and helpful even months later. Highly recommend this dealership. I waited six months before writing this so I could give an honest, long(ish)-term review. After my RAV4 was totaled in February, I started searching for a safe, affordable car. I did my research but knew I needed to see cars in person to really decide. On March 12, 2025, I called BMW of Seattle and spoke with Shad Walker about a 2021 Subaru Forester. He got us in that same afternoon, just a few hours later. The car looked great. BMW of Seattle had no problem with me getting it independently inspected, and it came back perfect. No rust, FULLY detailed, and priced very competitively. They actually had a really solid mix of cars too, everything from well-kept options under $10k to newer models like the one I bought for $28k. (All the way up to ultra-luxury $200k+ vehicles.) It didn't feel like you had to spend a ton of money to get something reliable. Shad joined us for the test drive and inspection, he was easygoing, never pushy, and shared stories along the way without making it feel awkward or forced. When I told him we'd have to come back the next day to finalize the purchase because we didn't have the check yet, he was completely understanding. On March 13, we came back to buy the Subaru. Shad had the car cleaned again before we arrived, which apparently is standard at BMW of Seattle (And LITHIA Dealership Group overall,) but still felt like a nice, personalized touch. The whole buying process was smooth, low-stress, and even enjoyable... not what I usually expect when buying a car. Shad didn't push extra warranties after we politely declined, and he worked within what the finance department allowed to make things fair (Negotiation!) . After signing the paperwork, we walked out to a freshly detailed Subaru with a big white bow on it. On April 21, I got a call and text that my plates had arrived. They offered to mail them for free, but I chose to pick them up. The pickup was quick and easy, and again, everyone was friendly. Six months later, I still love my Subaru and have zero regrets. The whole experience at BMW of Seattle was relaxed, respectful, and welcoming, even though I was buying a used Subaru and not a luxury BMW. Free espresso, cold brew, sodas, water, and snacks were available in the lounge, but honestly, everything was so fast we barely had time to sit down. If you're thinking about buying a car here, I can't not recommend it. Shad Walker in particular was fantastic to work with. Kind, professional without being pushy, and genuinely helpful from start to finish. :) More

I was concerned about pricing for my brake fluid and spark plug change and later was quoted a price of $4700 for an oil pan replacement, and got flustered to the point that I didn’t show my BMW Enthusia spark plug change and later was quoted a price of $4700 for an oil pan replacement, and got flustered to the point that I didn’t show my BMW Enthusiast card. I wasn’t prompted for it, was not offered a loaner or a ride, and ended up paying $300 more than I would have on my $2K bill because I didn’t show my card. I have regrets… More

I like the quality of service and never had any issues but some of the quotes are way too out of bounds, sometimes 3x compared to an auto shop I use in the Eastside. but some of the quotes are way too out of bounds, sometimes 3x compared to an auto shop I use in the Eastside. More

Excellent service. Trevor's team is very professional and fixed everything in a few days. I'm very pleased! Trevor's team is very professional and fixed everything in a few days. I'm very pleased! More

I’ve had an excellent experience with BMW Seattle Service, thanks to Andrew Massart’s dedication and professionalism. Andrew is always available, even when his off days, to answer my questions and go Service, thanks to Andrew Massart’s dedication and professionalism. Andrew is always available, even when his off days, to answer my questions and goes out of his way to make sure I get the support I need. Living in Tacoma, it isn’t always easy to bring my car up to Seattle for service, but Andrew’s consistent communication and willingness to help make the process smooth and stress-free. His commitment and care truly set the standard for outstanding customer service. More

I’ve been going to this dealership for over 10 yrs and will continue to because of their excellent customer service and attention to detail. will continue to because of their excellent customer service and attention to detail. More

I like the video the service tech, Joe, sent showing what he/she has found. That’s a big plus!!! You know what is still in good condition and what needs repair. Also, the service advisor, Alvaro Martinez, is he/she has found. That’s a big plus!!! You know what is still in good condition and what needs repair. Also, the service advisor, Alvaro Martinez, is great! He captures exactly what I explain as to the issues I’m seeing, offer transportation options when the repair will take a day or more. Want to make sure I am please with the service provided to me. I highly recommend Alvaro and the service tech, Joe, I wish I could provide Joe’s surname. More

Nathaniel was excellent, A++++++ would have him service my car again! The previous question was a scale of 1-5 so I gave a 5 but would give a 10 if I could! my car again! The previous question was a scale of 1-5 so I gave a 5 but would give a 10 if I could! More

Andrew Massart was courteous, helpful with a great attitude and took care of all my needs with ease. attitude and took care of all my needs with ease. More