BMW Of Columbia

My experience with Columbia BMW has been tried,tested and approved by all. Even though there have been times that I could not or would not understand the why's and why nots, the staff has always made sure th approved by all. Even though there have been times that I could not or would not understand the why's and why nots, the staff has always made sure that I did not walk away unhappy. The level of commitment for customer service satifaction is present from beginning to end. They work with me and my schedule and make sure that I am comfortable before setting up my visits. I have bought several cars from this dealership and it is all because of the relationship we have built over the years. I know them by name but most importantly, they know me by name and they constantly remind me that my business and my satisfaction matters most to them and their team. I always share my experiences with others because I believe in the staff and the product they serve, customers! More

I bought a new 2004 BMW M3 in 2004 and have kept it in excellent condition. It also has only 28K miles on it. Major problem developed two weeks ago after sudden failure of bolts related to the cam gear an excellent condition. It also has only 28K miles on it. Major problem developed two weeks ago after sudden failure of bolts related to the cam gear and shaft resulting in engine failure and bent valves. Needless to say, I was very disappointed in this mechanical failure, and my 4 year warranty and partial extended warranty were now expired. Dean Peterson and his team diagnosed the problem, contacted BMW NA on my behalf since it was an obvious mechanical failure of the bolts, and repaired the problem with no issues to date. BMW NA also paid for more than half of the total repair costs after reviewing the issues with Dean. I thought this was a fair and reasonable compromise given such a major issue at such low mileage in a M3 that I bought new and have only had BMW dealers service. I was very pleased with how Dean Peterson handled the entire situation, and it was because of my experience with how he handled this (in conjunction with BMW NA) that my attitude towards BMW remains great and unchanged. I will use BMW of Columbia in the future because of this experience and will undoubtedly consider another BMW the next time I purchase a vehicle. More

I purchase a used 2006 Z4 BMW, Battery had to be replaced. Jerry took the time to explain service requirements for my car replaced my battery, windshield wiper blades, had Martin Weaver take the tim replaced. Jerry took the time to explain service requirements for my car replaced my battery, windshield wiper blades, had Martin Weaver take the time to go over my car and explain functions of the vehicle. He also at my request, showed me the New 2011 models, demonstrated the Hardtop operations and let me view trunk space both up and down. Joey came over answered additional questions, no push to sale and said they were always available to answer any questions or help in any way should I want to upgrade to a new model. I will be back, and will recommend to my friends. I gave this dealership a GREAT Rating. drhodesjr More

This was one of my most pleasurable car buying experiences. Ike was not pushy , understood what we were looking for, and offered his thoughts on another make just to beside we knew what we wanted experiences. Ike was not pushy , understood what we were looking for, and offered his thoughts on another make just to beside we knew what we wanted. The teamwork between him and Nate allowed us to talk about the car, test drive it and make our daughters competition on time. Due to their non-pushy style, we came back after our event , negotiated a reasonable compromise and drove away with our 650i convertible! I would highly recommend Ike! More

I challenge you to find another dealership more knowledgeable, professional, upbeat, and courteous than this dealership. It won't happen. From the moment I step in, regardless of the wait, I am gre knowledgeable, professional, upbeat, and courteous than this dealership. It won't happen. From the moment I step in, regardless of the wait, I am greeted with a smile and offered refreshments. These individuals are so knowledgeable, I would have thought they were conceived in the BMW plant along side my X3. They do return phone calls, they do explain what has been done to your vehicle, instead of handing you a piece of paper and sending you off, they do follow up with you after service, but what they don't do....is pressure you into a new car every time you look at a vehicle which is MUCH appreciated. Sometimes you just want to discover without being pounced on. Best dealership I've come across, hands down. More

I would recommend you go "NO" where else but BMW of Columbia. The service and my experience was commendable. From dealing with the General Sales Manager, Lloyd W. Steeves II to him handing me off to Jo Columbia. The service and my experience was commendable. From dealing with the General Sales Manager, Lloyd W. Steeves II to him handing me off to Joey McIntosh in used car sales, I couldn't be happier with the outcome. Joey was "very professional" and took the time to go through the car in detail. "Not that I remembered it all, I was too excited about taking my new car home". Please look NO further, this is the person you want to BUY your next BMW from. They will make your Dream come true as they did for me. Janice Barr. North Myrtle Beach, SC. More

Had issues with my BMW and brought it in for repair. Supposedly they could not duplicate the problem (which was obvious), but when I left their lot, the check engine light came on again. Then I had to w Supposedly they could not duplicate the problem (which was obvious), but when I left their lot, the check engine light came on again. Then I had to wait for another appointment for a week. Also, I had to wait for over one hour for the loaner that I had reserved days ahead. It would also be nice if the service advisor could provide updates. More

We contacted this dealer based on an ad on autotrader.com. We received a response almost immediately and discussed the vehicle in depth with Joey McIntosh. Although it was not a BMW, Joey desc autotrader.com. We received a response almost immediately and discussed the vehicle in depth with Joey McIntosh. Although it was not a BMW, Joey described the vehicle’s features and condition in great detail. He also sent us a list detailing the price, fees and taxes, as well as a credit application. The forms were easy to understand and did not require a lot of effort to complete. We were asked to put down a nonrefundable deposit to hold the vehicle until we arrived to see it. The day we arrived, we were picked up at the airport by Ike Deas in an immaculate company vehicle. Ike was awesome – friendly, professional and very knowledgeable about the dealership and the vehicle we were interested in. The vehicle was in excellent condition and lived up to everything that was advertised, and that we discussed with Joey and Ike. For financing, we used bankrate.com to shop interest rates and got the best rate at a bank that is actually a preferred vendor of this dealership. Matt Taylor handled all the paperwork in a very prompt and organized manner, and we completed the sale without any problems. The dealership itself was very clean and customer friendly - plenty of space to sit, refreshments and spotless restrooms. This is the first time that we’ve purchased a used car and are grateful to BMW of Columbia for making it so pleasant. Dallas, Texas More

Following an internet search, I contacted this dealership by telephone. The sales manager was very courteous and we made an appointment for a few days later. I received two follow-up calls to confirm my inte by telephone. The sales manager was very courteous and we made an appointment for a few days later. I received two follow-up calls to confirm my intent and interest in keeping the appointment, which was ok with me. At the appointment,we were able to examine and test drive the vehicle. We reached an agreement and a short time later that day, we drove the vehicle home. This was a first-time experience with BMW of Columbia SC and I am pleased. More

One word that best describes the Dealership is --PROFESSIONALISM. That is very hard to find in the car business. Everyone took all the time necessary to make the purchase a pleasure. The overal --PROFESSIONALISM. That is very hard to find in the car business. Everyone took all the time necessary to make the purchase a pleasure. The overall atmosphere is relaxed and friendly. I was ready to buy a car from another manufacturer but after experiencing the sales approach at BMW of Columbia I decided on the BMW instead. Keep up the excellent service BMW of Columbia, customers do recognize and buy from companies such as yours. More