BMW Of Columbia

Took our BMW in for service. Our service provider Charles was excellent, thank you charles Our service provider Charles was excellent, thank you charles More

The person I dealt with at the dealership was Mr. Charles Baker. He was exceptionally polite, courteous, and professional, it was a pleasure interacting with him. I also had a pleasant experience wi Charles Baker. He was exceptionally polite, courteous, and professional, it was a pleasure interacting with him. I also had a pleasant experience with the person who provided me with a loaner, as well as the valet. Also, a minor amount of paint from another car was removed free of charge.I could not have asked for a better experience, and I highly recommend to my friends that they make their next purchase at the BMW of Columbia. More

Everyone was very courteous, from my time of arrival, they kept me informed during the inspection of my car. Thankfully everything was in the green. they kept me informed during the inspection of my car. Thankfully everything was in the green. More

Saints my service guide did an excellent job notifying me on my service and I love. Communication is what customers want and he provides just that. on my service and I love. Communication is what customers want and he provides just that. More

Good communication, friendly, and responsive. Service department atmosphere is positive and cooperative with reps filling in for each other as needed to avoid having customers wait longer. Service department atmosphere is positive and cooperative with reps filling in for each other as needed to avoid having customers wait longer. More

Brought my car in yesterday for a recall issue. They were very pleasant and as soon as they knew, they needed to order a part they put me in a beautiful loaner car and got it done the next day. Ver They were very pleasant and as soon as they knew, they needed to order a part they put me in a beautiful loaner car and got it done the next day. Very efficient very pleasant. I will be back. More

BMW of Columbia definitely did us right! Our salesman, Gary was particularly impressive! He was friendly, knowledgeable, and professional! He took his time and explained everything to us abo Our salesman, Gary was particularly impressive! He was friendly, knowledgeable, and professional! He took his time and explained everything to us about the vehicle. We appreciated it his service. More

Great buying experience with David Aviles for my new BMW. He made the process easy for me and everyone at the dealership was great to work with He made the process easy for me and everyone at the dealership was great to work with More

The worse customer service ever ! !! Mr/Ms. Jesse was rude and argumentative . training needed .. REQUIRED! i found the service rep argumentative additionally she did not report back !! Mr/Ms. Jesse was rude and argumentative . training needed .. REQUIRED! i found the service rep argumentative additionally she did not report back out on a service I requested .. Also, the contracted uber ride has awful the car was so filthy.. I could not find a clean place to sit .. The driver did not have a towel for me to be seated on .. I took the ride because I was late and needed to get to work. It took 30 minutes for the nasty ride to arrive .. It is my hope you have higher expectations for your patrons,, Beginning with the representative If I as a patron wants to explain there were not damages in my car and I need clarity then I should not be told what your experiences were with your car.. Nor should the representative argue that she covered her self and what measures she took to protect herself .. She spent no time hearing my concerns or addressing the issue I inquired of the dealership .. PLEASE TRAIN YOUR representative I have owned three vehicles and had them serviced there since 1994 never have i ever experienced an encounter like that day .. PS I Have pics of the inside of the uber . NASTY !! More

I went into the service department and they promptly took care of items I needed to get done in a timely manner. care of items I needed to get done in a timely manner. More