BMW/Mini of South Miami

My service advisor,William Acevedo, is great. Always on time for my appointment & always gets the work done for me on time. He also gets me a loaner if it is going to take a few hours. time for my appointment & always gets the work done for me on time. He also gets me a loaner if it is going to take a few hours. More

I went in wanting to lease a brand new 3 series, They tried to lease me one that was used as a “courtesy vehicle” that had over 2k miles for the same price as the same model with 0 miles. They kept insis tried to lease me one that was used as a “courtesy vehicle” that had over 2k miles for the same price as the same model with 0 miles. They kept insisting that it was a great deal because it had so many added on extras. After almost convincing me to take this horrible deal the guy from financing had us waiting around for over an hour just to tell me that he couldn’t do anything for me today but that maybe if I come back tomorrow his manager might be able to do something for me. A complete lack of respect and waste of time, I highly recommend you go to any of the other BMW dealers in the area. More

South Motors BMW has a terrible customer service. Every time you go to the dealership they make you feel like if they are doing you a favor. My recommendation to anyone who is looking to lease or buy a BMW time you go to the dealership they make you feel like if they are doing you a favor. My recommendation to anyone who is looking to lease or buy a BMW, please make sure you take your business somewhere else where you will be respected and appreciated as a customer. More

Horrible experience. Car test driven had more features. What seems to have happened is after the deal was agreed a car w less features w no leather seats n no upgraded dash board was given. Financial info What seems to have happened is after the deal was agreed a car w less features w no leather seats n no upgraded dash board was given. Financial info was not conveyed correctly. Minimum 3 months time to pay off was given but at the end it came out to be 6 months. More

I had a horrible experience with this dealership I was promised to get best discount on the new car,Alfredo manager assured me to give 9% discount but i ended up paying 4k more very unreliable and dishone promised to get best discount on the new car,Alfredo manager assured me to give 9% discount but i ended up paying 4k more very unreliable and dishonest team. More

My service rep makes me feel like a V.I.P. Hyde Cuervas is my service rep at BMW South Motors. To take a car into a dealership and know that your service rep will make certain that everything Hyde Cuervas is my service rep at BMW South Motors. To take a car into a dealership and know that your service rep will make certain that everything is done right and as quickly as possible is almost a miracle. Let’s just hope that South Motors appreciates employees like Hyde with initiative so he will continue to remain an employee there. More

Terrible organization They did lousy work on my car and refuse any responsibility. It cost me thousands. Avoid them like the plague. They don’t return calls. Nonexistent They did lousy work on my car and refuse any responsibility. It cost me thousands. Avoid them like the plague. They don’t return calls. Nonexistent customer service. More

Get Every Promise in Writing. These guys talk a big game, but don't deliver. Its been 5 weeks since I traded my car in and was due a refund. still have been getting the run aroun These guys talk a big game, but don't deliver. Its been 5 weeks since I traded my car in and was due a refund. still have been getting the run around on the refund check of $13,500 they owe me. Ready to press charges and call the police. They also gave me a new tag on the new car when I didn't need one , telling me they would eat the charges. Amnesia is a Wonderfull thing for them, These people have to be watched closely. Probably use another BMW dealer next time., Very disappointing , Get every promise in writing. More

Service I would like to recommend Steve Robertson for a top Service advisor. He listened to my concerns , kept me updated and completed the repair before my e I would like to recommend Steve Robertson for a top Service advisor. He listened to my concerns , kept me updated and completed the repair before my expectation... More

Service and recall fix From start to finish Horacio handled all the details and even had my car waiting so I spent minimal time at the dealership. He updated my computer in From start to finish Horacio handled all the details and even had my car waiting so I spent minimal time at the dealership. He updated my computer info without being asked and helped me with a loaner. Overall a stress free experience which is a lot to say at a dealership. More