BMW/Mini of South Miami

Daniel was very fast and knowledgeable. Always very professional and friendly. My car was ready fast and I got a BMW loaner. South BMW is the best! professional and friendly. My car was ready fast and I got a BMW loaner. South BMW is the best! More

We bought a 2019 BMW 340i w an extended warranty service plan up to 6yrs/75 miles. It was explained "verbally" that it will include brakes and wipes change; however, then the time came, we found out that th plan up to 6yrs/75 miles. It was explained "verbally" that it will include brakes and wipes change; however, then the time came, we found out that the service plan did not include what it was offered and what we signed for. About 2 weeks ago, the time for brake change came up, and the service advisor Xenia D Leon, told us that the extended service plan we pay for when the car was bought did not include the brakes and wipes. My husband and I felt like we were scammed by BMW because the person in the warranty department lied to us just to "sell". We "swallow" the deceit of BMW's service plan and move forward to agree to pay for the brake change. Xenia explained BMW had a brakes/wipes plan for about $700's that was covering brake change for 3 yrs. We accepted it, and once again...she calls to tell us the plan offered and paid for regarding the brakes was "rejected" due to the "extended services plan" that the car has. ???!!! How could it be possible that BMW rejected a coverage of a product because an expensive new car had an extended service warranty!?? Does that make any sense?? I left two voice messages to Eduardo and Marc or similar names that were supposed to be the supervisors or managers requesting a call back regarding this situation, and none of them have called me to give me an explanation. Very poor customer service. No stars would be given if asked to. After finish w this car, I would never buy anything from South Motors BMW and I would not recommend no one to either. More

This is the first time I had to deal with this dealership. I bought a Mini Cooper Countryman 2018 with 22,000 miles. I had a test drive of approximately 5-10 minutes around a few blocks and then d dealership. I bought a Mini Cooper Countryman 2018 with 22,000 miles. I had a test drive of approximately 5-10 minutes around a few blocks and then decided to make an offer. This was a present to my 17 years old son for his bday. Once all paperwork was signed and my money transferred to them (I paid cash in full), I drove home to give the car to my son. He was at first very excited until he noticed a small windshield crack. I call the dealership almost immediately, almost an hour after I drove out. After many calls and voice mails, the salesperson called me back telling me that the dealership was not responsible and that I needed to do the repair on my own. This is not the type of answer for a prestigious brand this dealership represents and I totally disappointed for the type of service I received and I do not recommend South Motors BMW/Mini in South Dixie HWY at all. More

I just want to say, my wife and I have been BMW owners for many years. We purchased our latest one 4 years ago and went to South Motors BMW. We had a good experience. They checked everything out for us for many years. We purchased our latest one 4 years ago and went to South Motors BMW. We had a good experience. They checked everything out for us and recommended several things that were needed. We took our vehicle in last week to have our annual oil change. We were having AC issues, and pointed it out to them. Our Service Advisor Roger Leben was FANTASTIC!! I personally have been a service manager at a Land Rover dealer as well as a manager of a European after market shop. We had the best experience working with Roger. He listened to our needs and was very communicative through the whole process. It was the best first impression, working with Roger. Our AC ended up needing a large repair. Roger worked efficiently with our warranty company, and allowed us to keep the loaner until it was completed. They are under a lot of new construction, but that didn't seem to affect the way they operate. I will continue using South Motors BMW moving forward, and will always request to work with Roger Leben. It was overall a big 5 Star experience!!! More

This is one of the worst bmw dealers I have been to. I have a 2008 bmw m6 convertible with 30580 miles in it. My car came in to service because I had 3 failed Vanos Solenoids. It was recommended by the de have a 2008 bmw m6 convertible with 30580 miles in it. My car came in to service because I had 3 failed Vanos Solenoids. It was recommended by the dealer that I replace all 4 and do an oil change. They charged me 9,465.73 for the service because the said the parts for the vanos solenoids were 2k per part. And I needed for. After paying for it I checked with multiple bmw dealers and they said I greatly over paid for the service. They told me to get 4 solenoid is would be 440 per solenoid. I even then checked with bmw south motors to se if this is correct and it was. I the. Called my service advisor Tia and her computer said the part was 1984.94 per part but at the same tone her parts department quoted me 440 per part. No one has then reached out to me. And I have called numerous times and now I have to get bmw of North America involved. As a 27 year old you male I feel robbed. I own a business and have lots of responsibility and can’t afford to throw money away becauSe of a dealerships negligence. This is very sad but I have to say this is the worst bmw experience I have ever had and I don’t think I will be back there. Not only did they over charge me. But on top of it all they put the parts in test drove my car and then told me after I had to over pay for everything that not I need to spend 60k on a new engine. And I had recorded calls. I think this will be handled with a good audit to their dealership and a law suit. More

My husband purchased a new vehicle from Michael Barrett. He was courteous and professional. Also, Camille from BMW Genius was extremely professional and knowledgeable of the technology in my vehicle. The ex He was courteous and professional. Also, Camille from BMW Genius was extremely professional and knowledgeable of the technology in my vehicle. The experience was excellent! More

Had to update my review because of the conversation I had with Octavio, the General Sales Manager. He did not ask me to do this. However, i felt it was right due to the way he treated me. Octavio was very ki with Octavio, the General Sales Manager. He did not ask me to do this. However, i felt it was right due to the way he treated me. Octavio was very kind and was the first person in the dealership to treat me like an //M customer & someone who has bought 6 cars from them in the past. I would highly recommend trying to get Octavio involved if something sounds extremely out of the norm vs reach out to any other outlet (lawyers, corporate, etc) . Thanks again, Octavio. **** Horrible experience beyond words and the best part is the more you escalate the more incompetent the people become. This dealer will just try to bump and take advantage of those who are ignorant More

First and last time I choose this dealership for service I made a appointment to have my A/C and seat warmers checked, selecting to wait for service. After I checked in my car I waited 35 minutes before a s I made a appointment to have my A/C and seat warmers checked, selecting to wait for service. After I checked in my car I waited 35 minutes before a service advisor would see me. She requested I leave the car overnight. I did not select this service when I made this appointment, nor was I available to pick up over the next week due to a travel commitment. Horrible service. I have always been a Mercedes guy over the last 35 years, first BMW, and now last. Mercedes dealerships heads above BMW service. More

I just had my vehicle serviced two days ago and it was as I expected, kudos to Rodrigo my service advisor who is very professional and serious about his work I expected, kudos to Rodrigo my service advisor who is very professional and serious about his work More

Always thankful for the best service advisor William Acevedo, and the service staff for everything,thank you , thank you, thank you!! Love South Motors BMW! Acevedo, and the service staff for everything,thank you , thank you, thank you!! Love South Motors BMW! More