BMW/Mini of South Miami

Great service Everyone was very helpful. I had no issues obtaining the information I needed whether it is was a question about financing or about the vehicle itsel Everyone was very helpful. I had no issues obtaining the information I needed whether it is was a question about financing or about the vehicle itself. More

Great customer Service!!! Great service with empathetic listening!! They make sure that the car and payments where down my ally.. I have been buying from Ernesto and BMW for th Great service with empathetic listening!! They make sure that the car and payments where down my ally.. I have been buying from Ernesto and BMW for the past 5 years.. Highly recommended.. More

Started bad ended great. I was in the market for a new M4. I am the type of buyer that shops around. Before I went to any dealership I shopped my price with leasing brokers. O I was in the market for a new M4. I am the type of buyer that shops around. Before I went to any dealership I shopped my price with leasing brokers. Once I got the bottomline price from the brokers I went to Vista and Braman BMW and when I told them what I wanted to pay they laughed at me. So I decided to call South. South was the only dealership that agreed to the price I was looking for for my specific model. They also had the exact color scheme on the lot. They told me to come down and get the car. I drove 50 miles and when I got there the car had already been sold. I was understandably upset with this. Octavio and Alex worked with me. They sat me down, trimmed the fat on the deal got me a little better of a price (they couldn't do to much better they had already agreed to a good price before I went down there) and ordered me a car from the manufacture. I was much happier with this result because I built the EXACT car I wanted. Yes I did have to wait 10 weeks for the car to come in from Germany but I was in my other lease at the time, so the timing was perfect. Taylor, was my BMW genius. She was very helpful. She had a clear understanding of the car and taught me everything that I wanted to know. Her 2 lesson really enhanced my day to day driving in the car because the car is more interactive since I know most of the tricks. Overall, I had a good experience. I would NEVER EVER go to Braman or Vista again. South was the only company willing to make me a fair deal and willing to spend the time to make me happy. More

Service Department is a Zero I have a 2016 BMW that is 2 weeks old. On first hand car wash, water was in one of headlights. So I took pictures and made an appt. This is a luxury I have a 2016 BMW that is 2 weeks old. On first hand car wash, water was in one of headlights. So I took pictures and made an appt. This is a luxury vehicle and I expected excellent service, however when I arrived for my appt.,Mr Eduardo Ulloa, the service manager wanted me to take the car right back home because this is"normal". He finally agreed to keep the car overnight and check it out. I was called back & told that there is nothing wrong with the headlight. That I should take the car home & if it happens again, take more pictures and bring the car back in to the service dept.!! I have been given excuses and a form letter as to why this is a "normal" condition in the headlights by Mr. Ulloa. Since when it's water in the headlights normal? This is the " service " I've received on a car that's 2 weeks old! More

Amazing Experience Don't think. Just go and ask for Ernesto Albors. He'll get you in your dream car and you'll feel great about it. Don't think. Just go and ask for Ernesto Albors. He'll get you in your dream car and you'll feel great about it. More

Leased a vehicle My experience was amazing from the moment I walked through the door. The sales person Ernesto Albors really knows his stuff and makes you feel at home My experience was amazing from the moment I walked through the door. The sales person Ernesto Albors really knows his stuff and makes you feel at home. More

South Motors BMW We had a positive buying experience at South Motors BMW. Mr. Ernesto Albors was extremely helpful and very knowledgeable. I highly recommend Mr. Albor We had a positive buying experience at South Motors BMW. Mr. Ernesto Albors was extremely helpful and very knowledgeable. I highly recommend Mr. Albors and South Motors BMW to anyone looking to purchase or lease a vehicle. More

Unacceptable service My BMW had several recalls primarily related to the airbags, I called and made an appointment for 10:00 to have the recalls addressed. I identified wh My BMW had several recalls primarily related to the airbags, I called and made an appointment for 10:00 to have the recalls addressed. I identified what the recalls were and identified the car which had been purchased and serviced there. They told me that it would take about 4 hours and that they could give me a ride home. I arrived 10 minuted early for my appointment and was given a number, inside I went to a desk where they took my name and sent me to the waiting room, after an hour and ten minutes I returned to the desk to complain and was handed over to a service advisor. The service advisor checked the required work and obtained information about the car and after an additional 25 minutes I was told that they would need to order the parts which might be in in 4 or 5 days. The lack of any concern for customers time is unacceptable, if there were another way to have the problem fixed I would never go to South motors again. More

Letter of Appreciation for a Great Deal on a MINI Cooper I recently purchased a 2016 MINI Cooper, Countryman Model at your dealership and was assisted in the process of selection by your Client Advisor Ms. G I recently purchased a 2016 MINI Cooper, Countryman Model at your dealership and was assisted in the process of selection by your Client Advisor Ms. Ginele Rosario. I wanted to extend my sincere appreciation for the assistance given me specifically by Ms. Rosario, Mr. Juan Soto (Program Coordinator) and Mr. Gabriel F. Garcia (Finance Manager) in that process. I was greeted in a pleasant manner and was very appreciative of their kindness and enthusiasm in providing me an excellent service. They all (especially Ms. Rosario) assisted me very well and even gave me several cars to choose from. I am very thankful to them as well as your other staff associates who also made me feel welcomed. On the few occasions that I have consulted with Ms. Rosario, she frequently answered and clarified many of my questions respective to both use and familiarity of my new MINI Cooper; oftentimes offering appropriate suggestions to further facilitate my vehicle experience and purchase. In past telephone conversations, Ms. Rosario always made it a point to respond and appropriately ensure that all my questions were answered in a suitable time frame as well. For this reason, I was able to get the right car for my needs. I can say that I am greatly satisfied with the car I purchased from your dealership. I thank you again, and extend my sincere appreciation for Ms. Rosario’s distinguished level of competency, professionalism and courtesy extended to me, and request that this letter of appreciation may be placed in her personnel files as proof positive to her continual high level of commitment to service to your dealership and its clientele. Dr. Michael J. Alicea CEO/President Counseling Network, Inc. More

Great experience! Highly recommend! Went in to lease a new Mini Cooper, as I had leased my previous Mini with them. Ginele was very helpful and willing to work with me on getting the dea Went in to lease a new Mini Cooper, as I had leased my previous Mini with them. Ginele was very helpful and willing to work with me on getting the deal I wanted. She was able to accommodate and deliver. Michael was also very helpful and willing to answer any/all questions regarding paperwork. All in all a good experience. Will definitely continue doing business with them. More